Wicked service (in a good way)! I've been a customer since 2011 and I have never been disappointed not even once. From their fast delivery to their customer service. Way to go!
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Great customer service. FedEx left package on front door. Got home but package missing. Call Totally Wicked & they sent a replacement order while they investigated. FedEx delivered to wrong address. N... See more
Company replied
Often times, it's not the product, but the people providing that product who earn our business. One person did that for me. My mod came defective. The fire button was "off". It looked like the man... See more
Company replied
Did have a tiny problem with a shipment but the service and speed of fix was awesome. Have used th company for a while and never before had any problem. Sure they are super busy with liquidation so... See more
Company details
Information provided by various external sources
Hello and welcome to Totally Wicked (TW). At the heart of our business is our customers. Without you, we have no business. While all businesses will be equally as effusive about the importance of their customers, the delivery on this intent often fails to live up to the expectation this focus suggests.
Contact info
2057 60th Place East, 34203, Bradenton, United States
- 1-888-761-9425
- info@totallywicked-eliquid.com
- totallywicked-eliquid.com
4.8
Excellent
5k reviews
No recent history of asking for reviews
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There was an issue with my order…
There was an issue with my order initially, I contacted support and it was resolved, however my $5 credit was 'eaten' on the first order that didn't go through, so I effectively lost $5.
Otherwise, I really like the company and their products, just wish the online experience was a little better.
12 December 2018
Unprompted review
Reply from Totally Wicked USA
Hi Michael,
Sorry for the error, I have added the $5 of vape reward points back to your account.
You are awesome
You are awesome! Easy to order, quick shipping, multiple discount opportunities and quality products. What more could a vaper ask for?
12 December 2018
Unprompted review
Reply from Totally Wicked USA
Thanks for the 5 stars, Sharon!
I have been shopping on line with…satisfied Customer
I have been shopping on line with Totally Wicked for a number of years. The service is excellent. They stand behind their products and are eager to answer all of your questions. Delivery i's always handled in a timely manner. I would definitely recommend this company.
12 December 2018
Unprompted review
Reply from Totally Wicked USA
Thanks for the feedback and loyalty, Gwen!
THE BEST CUSTOMER SERVICE!
Totally Wicked has some of THE BEST customer service I've ever had the joy of experiencing. I love dealing with TW and look forward to continuing to order from them in the future. Thank you!
10 December 2018
Unprompted review
Reply from Totally Wicked USA
Thanks for the kind words, Angela!
I order from Totally Wicked every month…
I order from Totally Wicked every month I love that they always have my product in stock and fast delivery better than going to the stores and being hassled
10 December 2018
Unprompted review
Reply from Totally Wicked USA
Thanks for the endorsement, Denise!
TotallyWicked is Superior...
TotallyWicked is Superior in All Aspects. I was previously a V2 customer for 10 years. After looking at several other companies & regretably buying from 1 of them, TotallyWicked is my hands-down choice in my search for an honest, reliable & 5-Star supplier offering high-quality eliquids. Sales & Customer Service staffs are cheerfully eager to fill one's needs.
7 December 2018
Unprompted review
Reply from Totally Wicked USA
Wow! Thanks for the fantastic review, Hank!
overall the product i got is good but I…
overall the product i got is good but I would have to say the flavor is lacking as well as the vape giving a lot of liquid popping (currently not sure if its my fault of doing something wrong or what yet) but i am satisfied thusfar
7 December 2018
Unprompted review
Reply from Totally Wicked USA
Hi James,
Thanks for the feedback. The power settings may need adjusted to increase the amount of vapor and flavor. If it is too low of a wattage it will have a weak flavor and limited vapor, I would increase it in small segments of 3 watts at a time. If it is turned too high (example 75Watts), it will burn the atomizer.
If you still have these troubles, feel free to give us a call at 888-761-9425.
Great customer service!
Great customer service. FedEx left package on front door. Got home but package missing. Call Totally Wicked & they sent a replacement order while they investigated. FedEx delivered to wrong address. Neighbor brought package a few days later. TW sending me return label. Very happy with how I was treated.
6 December 2018
Unprompted review
Reply from Totally Wicked USA
Thanks for the feedback! Happy to hear that everything is resolved with your shipment.
Reply from Totally Wicked USA
Thanks for the review, Christine!
Great customer service
Great customer service. Awesome Saturday live feed tutorials and giveaways.
5 December 2018
Unprompted review
Reply from Totally Wicked USA
Thanks for the feedback, Tom!
Tw is the best for all your needs
Tw is the best for all your needs. Every order for 10+ years now, NOTHING but great service and products. Always there to answer any questions you have. Dont bother looking anywhere else.
4 December 2018
Unprompted review
Reply from Totally Wicked USA
Wow! Thanks for the amazing review, Brian!
Fair prices and fast shipping ...always…
Fair prices and fast shipping ...always a discount code available ...and a generous point system you can use against future purchases....best of all, shipped and sold in USA
3 December 2018
Unprompted review
Reply from Totally Wicked USA
Thanks for the endorsement, Joseph!
Totally Wicked is number one in my book.
I have been ordering from TW for years now. I can't think of any orders I have placed that weren't stellar in product and speed of delivery. That's why I keep ordering from them and no one else.
3 December 2018
Unprompted review
Reply from Totally Wicked USA
Thanks for the kind words, Keith!
I ordered on cyber Monday for the…
I ordered on cyber Monday for the deals. I live in the same exact town as the shop I ordered from it only takes two days tops to get it in the mail well by Thursday still no product so I get an email saying it will be there Friday...meaning next day. No it took till Saturday to get here. There explanation was it’s cyber Monday you ordered the mail is crazy. Wrong answer because I received something from Illinois I ordered on Monday (cyber) got it on Thursday. So there’s a small market that’s really close to me that basically sells the same product. They just got me, you just lost me! Lookup my history of money I’ve spent with you. No more!
3 December 2018
Unprompted review
Reply from Totally Wicked USA
Hi Tina,
I apologize for the delay in the shipment. We labeled the shipment on Monday (after mail pick up time) and it was collected Tuesday lunchtime. I am unsure why the package went to Ybor City before being rerouted back to Bradenton and unfortunately we had no control over that. It is as frustrating for us as it is for our local customers. Again I apologize for the late arrival of the package.
I love the Wicked Family
I love the Wicked Family, and have been a customer since 2009. always great service and fast shipping. I have never even looked anywhere else.
3 December 2018
Unprompted review
Reply from Totally Wicked USA
Thanks for the feedback and loyalty, John!
Quick shipping
Quick shipping, last order took longer but it's Christmas season so I expected that.
3 December 2018
Unprompted review
Reply from Totally Wicked USA
Thanks for the 5 stars, Tony!
Great Business
As always, orders are processed and shipped promptly. Love Totally Wicked!
2 December 2018
Unprompted review
Reply from Totally Wicked USA
Thanks for the review, Robert!
Several issues with shipment of my…
Several issues with shipment of my order. Missing, late etc... blah, blah, blah. HOWEVER, customer service was excellent! Very, very patient! Went above and beyond to help! Thanks 🤗
2 December 2018
Unprompted review
Reply from Totally Wicked USA
Thanks for the feedback, Joseph!
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