Total Moving Solutions Reviews 

555
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, efficient, and incredibly supportive throughout the moving process. Many highlight the excellent communication, with team members providing clear guidance, promptly answering questions, and offering reassurance. People found the service to be smooth, stress-free, and great value, often noting competitive and transparent pricing. However, some customers also noted issues with the delivery service. These included instances where moving vans did not show up, items arrived later than expected, or shipments appeared to be mishandled, leading to damaged goods.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Customers had positive experiences with service, describing it as faultless, professional, and smooth from... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the seamless and... See more

Price

Consumers find price to be positive, with many reviewers highlighting that the cost was reasonable,... See more

Customer service

Users describe positive interactions with customer service, highlighting the high level of service, quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish, Christian and his team took the stress out of moving from Belgium to the UK. We had quite a short deadline to get things organised and no idea where to start or what was involved... See more

Company replied

Rated 5 out of 5 stars

Brilliant company, From start to finish. I emailed a enquiry for a move from UK to Netherlands, and I was given Christian as my coordinator, and he was great, he advised me what I needed to do, and... See more

Company replied

Rated 5 out of 5 stars

Company are excellent, from beginning to end. They are proactive and professional. Price was excellent and found everyone we dealt with friendly and helpful, particular mention to Christian. We’ve m... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Steve at TMS was super helpful and made a stressful big international move very smooth. The tips and support I got was fantastic. The price was reasonable a d worth every penny. Eve... See more

Company replied


Company details

Written by the company

Total Moving Solutions offer clients a full move management service and with a combined team experience spanning over 20 years in the industry, it is reassuring to know you are in safe hands. All of our clients moves are tailored to their personal needs, budget and requirements with the added reassurance that we have a number of reliable partnerships with leading removal companies. Most of which are accredited with industry standards such as the British Association of Removers (BAR) and the International Federation of International Movers (FIDI). With the partnerships we have, we have the flexibility to overcome any issues which could arise, giving clients peace of mind and reassurance when booking with Total Moving Solutions.


Contact info

4.8

Excellent

TrustScore 5 out of 5

555 reviews

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4.8

All reviews

(555)

78 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent company

Dealing with Christian from start to finish has been a very positive experience. He made the whole process very easy and kept me updated at every point. I would definitely recommend Total Moving Solutions. It was a big move from the UK to Northern Ireland and I would not hesitate to use them again. Thank you so much!

12 November 2024
Unprompted review
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Reply from Total Moving Solutions

Thank you for the great review, Lucy.

I am thrilled that you have found your removal with us to be stress free and that Christian your Move Manager has provided you with a positive experience.

Wishing you all the very best in Northern Ireland.

Should you require removal services in the future, please do not hesitate to contact us.

Many thanks,

James

Rated 5 out of 5 stars

I couldn't ask for a better removal…

I couldn't ask for a better removal service! Every single person working for this company is absolutely wonderful. From start to finish, they were not only professional but also incredibly kind. Their dedication and efficiency made the entire process seamless and stress-free. I highly recommend their services to anyone in need of a reliable and friendly removal company.

4 November 2024
Unprompted review
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Reply from Total Moving Solutions

Thank you for taking the time to leave a review, Stephen.
It is always so rewarding to hear how highly regarded myself and the team are from our customers.

I am pleased that your removal process has been a stress free one and really appreciate the recommendation.

Wishing you all the very best in Ireland.

Many thanks,

James

Rated 5 out of 5 stars

Guided help from beginning to end

I had to ship items from
My parents estate. It was not a pleasant task but honestly without Christian at Total Moving Solutions I don’t think I could have done it at all. Every step of the way he helped me, even for final delivery. The gentlemen who came to pack up the stuff were also wonderful. Thank you so much for making a difficult situation easier. Christian you are the best!

10 August 2024
Unprompted review
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Reply from Total Moving Solutions

Thanks for the great review, Leslie.

I have shared your kind words with Christian who was your Move Manager.

I am so glad you were happy with the service provided and that your removal was stress free.

Wishing you all the very best and thank you again for your business.

Many thanks,

James

Rated 5 out of 5 stars

Smooth, affordable, highly recommended!

Mike made the experience of moving from Ireland to England with very short notice as stress free as possible and at a very affordable price. The local partners who did the packing and moving were careful and through. An overall smooth, excellent moving experience.

18 September 2024
Unprompted review
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Reply from Total Moving Solutions

Thank you for the kind review, Mark.

I am pleased to hear that you have been happy with the service provided by Mike and that we were also competitive on price for your removal.

Wishing you all the very best for the future and should you require future removal services, please do get in touch.

Many thanks,

James

Rated 1 out of 5 stars

wrong cooperative

Review Total Moving Solutions (TMS)
14.08.2024 till 02.09.2024

Through a search on the internet I got in contact with Total Moving Solutions (TMS).
I was going to move from the UK To Germany.
They were the only company, who asked me to choose a total volume of my household, and that appealed to me, as I had measured everything, and it was different to how other companies did it.
Unfortunately TMS used a Dutch company, Schmidt Global Relocations (SGR), to actually perform the move - pick-up - storage (19 days) - delivery.
On delivery several items were missing. One of the Polish removers persuaded me to sign for the delivery, as he claimed I had eight weeks to complain. This was not true, as the time to complain later turned out to be only seven days.
Out of the 120 items, six were missing and three items totally ruined. How can so many items disappear, or is there something organized behind?
It was obvious that the removers’ handling of the goods was rather heavy-handed. Furniture was scraped, dented, and chipped. Several handles broken off the furniture. Items inside boxes were squashed and broken.
TMS had expected me to sit outside my entrance and note what was delivered. This I obviously did not do, and was later blamed for this. As I had done all the packing myself, they also blamed me for this, as I did not wish to pay extra for packing service.
In all fairness I should mention I was compensated some, however no money will replace special items of sentimental value.
Not a company I would recommend and especially not SGR.

2 September 2024
Unprompted review
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Reply from Total Moving Solutions

Thank you for the review, Ulrik.

I am sorry to you have not been satisfied with your removal with ourselves.

I wished to take the opportunity to highlight some key points here, if I may:

Our terms and conditions of insurance were shared with you at the booking point and outlines that in the event any claim arose, reporting for removals within Europe are to be made within 7 days of delivery.

Your insurance claim, as you declined extended insurance, was processed in line with our limited liability policy. I am shocked at the damages you are highlighting on this review, as your claim pay out was for 9 items, yet none of those items stated scratches, handles broken off, chips or dents. 2 out of the 9 were broken.

No blame has been passed to you for items being damaged. A client standard of packing in comparison to a professional removal companies, are always very different.

I am sorry you feel you would not recommend our company.

The service your received is far from our usual standard and I will be discussing the matter further with transport.

Wishing you all the best for the future.

Many thanks,

James

Rated 5 out of 5 stars

Excellent and clear communication

Excellent and clear communication, expert packaging, super quick transfer (from door to door 5 weeks!), all arrived in one piece, nice people, would recommend 10/10

23 October 2024
Unprompted review
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Reply from Total Moving Solutions

Thanks for the great review, Barbara.

I am thrilled to hear how happy you have been with the service and really appreciate the recommendation.

Wishing you all the very best.

Many thanks,

James

Rated 5 out of 5 stars

Perfect service

My point of contact was Mike Godwin. The shortest way to describe him is that he is a professional gentleman. What he promised is exactly what we got - no hidden fees, no tricks, nothing! They offered the best price and the best service I could ask for in an intercontinental move. The way everything was packed, handled and delivered in the UK and Australia was very professional and beyond perfect.

I would definitely recommend to use TMS because it doesn't get any better than this. Thanks for the PERFECT service and professionalism.

18 October 2024
Unprompted review
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Reply from Total Moving Solutions

Thank you for the great review, Seyed.

I am pleased to hear that Mike your Move Manager provided great customer service.

Thank you for the recommendation and wishing you all the very best in Australia.

Many thanks,

James

Rated 5 out of 5 stars

Christian was great throughout

Christian was great throughout, really attentive, informative, and did what he said he was going to do!
His partners collected the stuff on time, and then we got all our items when they said they were going to deliver, so can't fault at all :)

11 October 2024
Unprompted review
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Reply from Total Moving Solutions

Thanks for the great review, David.

I have shared your kind words with Christian!

I am so pleased you have been happy with the service and wish you all the very best for the future.

Many thanks,

James

Rated 4 out of 5 stars

Overall it was a very smooth move.

Overall it was a very smooth move.
I really appreciated that all paperwork was organised by the company. The lads were extremely professional loading their truck and used ever square inch to fit everything within the booked cbm.
Time frame was as predicted and nothing was missing.
Queries during transport were dealt with immediately.

17 September 2024
Unprompted review
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Reply from Total Moving Solutions

Thank you for taking the time to leave a review, Susanne.

I am thrilled to hear you have been happy with your removal with ourselves.

Should you require future removal services, please do not hesitate to contact us.

Wishing you all the very best.

Many thanks,

James

Rated 4 out of 5 stars

Good job moving from London to Valencia

I would like to thank Total Moving Solutions, and particularly Chris and Melissa, for their time, hard work and efforts in helping me throughout my move from London to Valencia.

They gave me a very valuable help in organizing the move, preparing the needed paperwork to avoid issues with the Spanish customs, and managing the relationship with the removal firm and with the insurance company. I am also very happy with the timely, always kind, good-humoured and effective communications with their team (a crucial factor in making all this as efficient and painless as possible), and with the fact that costs were kept exactly as initially agreed, and overall fair and competitive vs. other transport firms/brokers. While requiring some flexibility on the client's side (I opted for a groupage service, though) for both collection and delivery dates, the removal happened within the agreed timeframe.

I am not giving them 5 out of 5 because my motorbike suffered some minor damages during the move (the rest of my things were moved without damages and all came to my apartment’s door the day we had agreed). Whilst the issue with my motorbike was satisfactorily resolved through the insurance coverage, and TMS helped decisively in smoothing things out with the insurance team, that would have been avoidable with better care by the transport firm’s side (which were however fair in recognizing the damages) and it implied some additional stress for me to solve things (i.e. bringing my motorbike to a garage, waiting for spare parts, dealing with the insurance etc).

All in all, I would recommend TMS for similar moves, and I would contact them again if I needed their services in the future.

27 July 2024
Unprompted review
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Reply from Total Moving Solutions

Thank you for the kind and comprehensive review, Alessandro.

I am really pleased you have been satisfied with your removal with us overall, however, I am of course sorry that there were some minor damages to your bike.

I understand Melissa was able to resolve the initial queries from our Insurers' to ensure the claim was processed correctly.

Wishing you all the very best for the future and please do not hesitate to contact us should you require removal services again.

Many thanks,

James

Rated 5 out of 5 stars

Used TMS when relocating from the UK to…

Used TMS when relocating from the UK to Ireland. Dealt with Christan who was very helpful and managed the whole process for us. Highly recommend.

23 September 2024
Unprompted review
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Reply from Total Moving Solutions

Thanks for the great review, Liam, and for the recommendation.

I am pleased we were able to assist you with your removal to Dublin.

Wishing you all the very best.

Many thanks,

James

Rated 5 out of 5 stars

Great service

I used TMS to ship my personal items from the UK to Australia when I relocated. I dealt with Jason. Throughout the entire transaction, he communicated incredibly well. A stressful inter-continental move made simpler by a company that knows what they're doing and actually seems to care about it's customers.

My items have recently arrived undamaged and carefully packed.

Great service from TMS and from Jason.

18 July 2024
Unprompted review
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Reply from Total Moving Solutions

Thanks for the great review, Cam.

I have shared your kind words with Jason who was your Move Manager.

I am really pleased that you have been happy with the service provided and appreciate you taking the time to leave a review.

Thank you again for your business and wishing you all the very best in Australia.

Many thanks,

James

Rated 5 out of 5 stars

Good communication and professional service

Good communication, efficient and value for money service

8 September 2024
Unprompted review
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Reply from Total Moving Solutions

Thank you for the 5* review, Olagoke.

I am pleased we were able to assist you with your removal from France to the UK.

Wishing you all the very best.

Many thanks,

James

Rated 5 out of 5 stars

We used TMS to move relocate to New…

We used TMS to move relocate to New Zealand and have had a first rate experience. Scott, Melissa and the Team were with us each step of the way, and able to flex to our arrangements as they changed in New Zealand. We had a few small breakages en route - nothing costly, and the insurance excess would have wiped out any recovery. So TMS offered a small in-house gesture of goodwill, which was a very decent touch at the end of an all-round excellent experience. We won't be using TMS again as we're definitely not moving to the other side of the world again (!) but would strongly recommend them.

14 June 2024
Unprompted review
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Reply from Total Moving Solutions

Thanks for the great review, Rob.

I am really pleased to hear you have been happy with our services and that we were able to assist with an in house goodwill for the breakages which arose.

Wishing you all the very best in New Zealand and thank you again for your business.

Many thanks,

James

Rated 5 out of 5 stars

Move from UK to New York

TMS made our move to New York from the UK so easy, Christian and the team where extremely responsive and helpful and the cost was very competitive! With so much to do as you can imagine with moving to another country, Christian and the team took the reigns with our furniture relocation and from collection to delivery in New York, I didn't have to worry about it, it was all done for us, even packing and unpacking at the other end, very professional, seamless service that I would highly recommend, we will be using TMS again when we return to the UK in 4/5 years time.

11 June 2024
Unprompted review
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Reply from Total Moving Solutions

Thank you for taking the time to leave a review, Simon, it is very much appreciated.

Always great to hear we have been competitive on price and that our customers are happy with the service provided.

Wishing you all the very best in New York and we look forward to assisting you again with your return removal.

Thank you for your business!

Many thanks,

James

Rated 5 out of 5 stars

Clear communication!

Scott and the Total Moving Solution team were amazing! They communicated clearly every step of the way in my move from Bristol to Australia and were a super competitive price. I wouldn't hesitate to recommend them to anyone moving near of far.

25 July 2024
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Reply from Total Moving Solutions

Thanks for the fantastic review, Chelsea and the recommendation, it is very much appreciated.

I am really pleased to hear you have been happy with the removal service and customer service provided by Scott.

Wishing you all the very best in Australia.

Many thanks,

James

Rated 5 out of 5 stars

You can rely on TMS

Many thanks to Christian and TMS for arranging the removal of our items to the west coast of Scotland, fantastic service from start to finish!

13 June 2024
Unprompted review
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Reply from Total Moving Solutions

Thanks for the great review, Graham.

Really pleased we were able to assist you with your removal to Scotland.

Wishing you all the very best in your new home and thank you again for your business.

Many thanks,

James

Rated 5 out of 5 stars

5-Star service! Would definitely recommend

TMS were very professional from start to finish. Communication with Christian and the rest of the team was very thorough and and it was a pleasure doing business with them. Appointments were kept punctually and a friendly service was provided throughout. Would definitely recommend to anyone and would certainly use again myself.

2 July 2024
Unprompted review
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Reply from Total Moving Solutions

Thank you for the great review, Andrew.

Thrilled that we were able to assist you with your local removal and thank you for the recommendation.

Wishing you all the very best in your new home.

Many thanks,

James

Rated 5 out of 5 stars

HIGHLY RECOMMEND

HIGHLY RECOMMEND! I Cannot recommend the team enough. Very good communication, all questions & queries were answered very quickly. Very friendly team turned up on the day for our house move. They were even slightly earlier than planned. Very happy with the service & would use again

28 June 2024
Unprompted review
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Reply from Total Moving Solutions

Thank you for the great review, Liz.

I am thrilled that you have been happy with the service provided by Scott who was your Move Manager and pleased we have been able to assist you with your local removal within Aldridge, West Midlands.

Take care.

Many thanks,

James

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