TØTE Reviews 663

So some pins broke in the zipper. I contacted them about it. Their reaction was super fast and to the point and they send me a replacement without hesitation. Didn't expect it to be so good. Thanks!

Another great bag bought at Tote. Light weight, beautiful design, nice band and the blue colour is very well chosen. Again, very happy with TOTE.

I stumbled upon TØTE on Instagram and had my doubts at first; so often, the platform is pumped full of disingenuous ads for what looks like high quality items, only to turn out to be tat. I'm relieved this wasn't the case here. Initially, I bought a basic TØTE, which I started to use all of the time. It was strong, comfortable, and you can feel the quality of the design and the materials. My only criticism was that I'd like a version with adjustable straps and a zip - which they then happened to launch a few weeks later. I ordered a second TØTE, which I use for going to the office or taking my laptop to a coffee shop, supported by the structure of the bag. Both deliveries came quickly and had their origin country verified by Royal Mail, so trust was built there between us. I'm a happy customer, in short; I've got two bags that I love, they arrived promptly, and the quality is high.

Love the bags, great design, quality and very good customer service. Can only recommend to buy it.

Great customer service! Had an issue moth ordered bag but once emailed them about it,they veered very efficient. Fast replies and got sent a new bag replacement and a gift card! Thank you again!!

Great service, easy to contact and eager to help out!

fast and helpfull costumer service

The user support is very helpful and I got a replacement order after reporting failed product. I am very glad that they responded under 24 hours and I dont need to send back the failed product for them to replace my order. At the end I got my bag with no damage and I am happy with the product.

I ordered a bag for my travels and when it comes to payment and shipping part, they ask by which date I would like to receive. I guess they ask this question to know how urgently the parcel needs to be delivered. It was important that I receive the package on time because of my travels. It never did and was way late on delivery. I even wrote to the company asking about the delivery and received a very generic reply. When it was delivered incorrectly at a much later date, I wanted to return the package. That’s when customer service told me that return is not free ( which is opposite to what they claim in their website) because I wanted to return due to very late delivery. I specifically asked the package to be delivered on particular date. And they did not. So why now the double standards on returns asking me to pay for that as well?

Amazing quality and excellent customer service.

Great product and great customer service.
I bought a brown totebag, which is big enough to fit my laptop and/or gym clothes. The crossbody feels really nice and the bag feels secure.
Unfortunately, the button closure broke immediately when I first used it.
I contacted customer service about this and got a reply the same day (on a Saturday.)
I immediately got a new back shipped, a 15 euro voucher and I can keep the old broken bag.

Really great customer service. 5 stars worth for that alone.

It’s a great product, ordering process was simple and straightforward, the goods were delivered very quickly. The quality is excellent and the colours really beautiful. Both, mother and son are thrilled 😍😍😍

Great bag, lightweight but very robust. Fantastic service and quick shipping and delivery. I purchased a small bag and was so impressed that I purchased the bigger version straightaway- and the removable straps, which are slightly different on each size, can be used on both bags - very good design and looks sleek.

The SIV bag is fabulous! Big enough for al the stuff you need to carry with you through out the day and still look elegant and stylish. The fabric is of good quality and I love the colour navy blue! Had some trouble with the beige one and they handled it so well and offered a good solution. Compliments to the whole team and customer support from TØTE!

I recieved a bag which shortly after arrival prooved to be defect (a button fell out prior to use). I therefor took contact to TØTE's customer support which very quickly and kindly assisted me with a replacement bag. This was a very good experience and i would gladly shop from here again!

We love the items. One of the backs ordered had a defected zipper. Customer service reacted quickly and first offered a 5 EUR compensation for a repair service by which we felt a bit ridiculed. Finally they replaced the item and even changed it to my partners favorite color that was out of stock before. So, as I read from other reviews as well, the customer service seems to be in a learning curve. We experienced no issues with delivery. Overall I feel the good intentions of this company and was left with good vibes and great bags

Order arrived fast and without problems
I love the Tote bag, its color and everything. So easy to carry things even on the bike.

I got the navy tote and it is amazing. I haven’t used another bag since! Delivery was speedy (to the UK) and the contact that I have had with the company has been fantastic.

The bag is a perfect size. Fits my work laptop and notepad in, my kindle, 1l water bottle, lunchbox as well as my gym kit, towel and toiletries!!

I’ve had so many compliments any questions about the bag and keep recommending getting one to everyone!

Can’t wait to get the khaki green ALTA next 😊

The customer service was terrible. Longgggg delay between responses which made everything worse. I bought a crossbody bag with the BF Discount and I didn’t like it at all when it arrived. I asked for a return and they took around 4 emails (in different business days) to send me the address. Plus, they didn’t want me to return the item. When I said I’d like to return it they would always say they’d give me 20% refund without sending it, then it went up to 30% and then finally 40% (all without sending it back). I just wanted the 100% refund with me sending the item back… Mind you, the first email was on the 5th November (wed) and the last was on the 13th (thu), when I gave up and let them give me my 40% back.