opened a slot in a hospital waiting room, which is not the fastest wifi in the world, and the game loaded fine. the cashier, on the same connection two minutes later, would not load at all. tried it f... See more
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responsible gaming tools are good here, the payout side has been nothing but slow.
the spins were fine... the £8 winnings cap was not mentioned anywhere obvious.
the game round id isnt shown anywhere, so you cant quote it to support.
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opened the cashier on the train
opened the cashier on the train, it failed twice before a deposit went through.
opened a slot at the school gates and…
opened a slot at the school gates and it crashed twice in ten minutes.
the game round history is the one thing…
the game round history is the one thing here that is properly built, with every spin and stake and result in one place. what it cannot do is show anything OLDER than thirty days, which is exactly when you need it.
spins never showed in the app
site returns ERROR on every cashout.
the take a break options are 24 hours
the take a break options are 24 hours, seven days or thirty days and nothing in between, which is the first problem
the second is that a break stops you logging in and does not stop the marketing
i took a seven day break on the 2nd and had four promotional emails during it, one of them a reload offer with a deadline inside the break window. asked whether that is intended and was told marketing preferences are managed separately. that answer is technically true and completely misses the point
photographed the licence on the…
photographed the licence on the worktop, rejected for glare. moved to the window, rejected again. scanned it at work, rejected for being a scan. four attempts for one KYC document and the cashout frozen throughout!
opened a slot in a hospital waiting…
opened a slot in a hospital waiting room, which is not the fastest wifi in the world, and the game loaded fine. the cashier, on the same connection two minutes later, would not load at all. tried it four times before giving up.
whos responsible for a bonus decision…
whos responsible for a bonus decision if support cant see it either?
Welcome offer not as advertised.
no free blackjack table 😕 again.
bonus wagering doesnt count live tables.
the spins were fine..
the spins were fine... the £8 winnings cap was not mentioned anywhere obvious.
case 40182 is the one that still…
case 40182 is the one that still bothers me. the account went from verified to pending overnight with no message at all. i noticed because the cashout button had gone. raised it on the 3rd. the first reply called it a periodic review. asked where periodic reviews are described. nothing. asked how long one takes. nothing. asked whether the cashout stays frozen throughout, and that got a yes. thirteen days later it flipped back to verified, again with no message, and the money moved two days after that.
the payout queue seems to reset every…
the payout queue seems to reset every time i chase it... day eleven now.
Third night running and not one live…
Third night running and not one live blackjack table has been free
Adam told me the first payout always…
Adam told me the first payout always takes longer, nobody said that at signup!
the game round id isnt shown anywhere
the game round id isnt shown anywhere, so you cant quote it to support.
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