toucanBox Reviews 4,343

TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 4 out of 5 stars

My * loves Toucan box, I've been a subcriber for quite some time. My eldist used to look forward to receiving their monthly box as well until they became a teenager. Sad to read from an email sent fro... See more

Rated 5 out of 5 stars

Their customer service is spot on and the boxes have been fantastic fun for our five year old. The build activities and accompany magazine are great and we've all loved doing them together as a fam... See more

Rated 5 out of 5 stars

We've had Toucan Box delivered for two years now and my son continues to love the crafts. He regularly asks "do we have a new Toucan Box?" The crafts are age appropriate and creative. I definitely rec... See more

Rated 5 out of 5 stars

These boxes have been exceptional for our 3 and 6 year olds. I've been subscribing for 2 or 3 years and every box is different with nothing repeated for the whole time. They've led the children to go... See more

Company details

  1. Art Handcraft

Written by the company

A flexible subscription encouraging crafting, creativity and learning in children aged 3-8


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4k reviews

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Rated 5 out of 5 stars

Been getting toucan crafts for few…

Been getting toucan crafts for few years now for my grandson the crafts are of very high quality & great customer services, I've had to pause my subscription twice now due to financial difficulty, they have been extremely supportive & answer queries very quickly can't recommend them enough.

1 August 2024
Unprompted review
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Reply from toucanBox

Hi, Jane!

Thank you for taking the time to share your experience with us!

We truly appreciate it!

toucanBox Customer Experience

Rated 5 out of 5 stars

Toucan creativity

I have been buying Toucan crafts for many years for my granddaughter who is autistic & finds concentration hard. We have always loved the craft boxes and she has always been pleased with the results. The high quality & comprehensive nature of the materials provided and the careful instructions add to the creativity and ingenuity of the crafts. Thankyou Toucan!

1 August 2024
Unprompted review
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Reply from toucanBox

Hi, Mrs Horton!

We're so glad you and your granddaughter have enjoyed our boxes!

Thanks for sharing your experience with us!

toucanBox Customer Experience

Rated 5 out of 5 stars

Beautiful crafts and very engaging and…

Beautiful crafts and very engaging and interesting. In addition to the beautifully packaged craft materials, there's also a magazine which is quite engaging in itself and gives other ideas for additional crafts. I highly recommend these for younger kids; guaranteed to keep them entertained. Their customer service is also excellent. Whenever I've needed to contact them they've always been very responsive either through WhatsApp or email. Keep it up!

25 July 2024
Unprompted review
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Reply from toucanBox

Hi Elaine!

Thank you for the glowing review! We are grateful for your kind words and are pleased to know that our product and service has exceeded your expectations. Thank you for choosing us!

toucanBox Customer Experience

Rated 5 out of 5 stars

Prompt response to my email

Prompt response to my email. Answered my question in a clear and helpful manner.

21 July 2024
Unprompted review
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Reply from toucanBox

Hi Sheila!

Thank you for taking the time to share your experience with us! We appreciate it!

toucanBox Customer Experience

Rated 5 out of 5 stars

Excellent company

This company is amazing. Our grandaughter loved the boxes and was always delighted with her creations, right from when she was a toddler. Also, the customer service is excellent. Many thanks.

24 July 2024
Unprompted review
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Reply from toucanBox

Hi Lesley!

Thank you for the review! We are grateful for your kind words and are pleased to know that our product and service has exceeded your expectations. Thank you for choosing us!

toucanBox Customer Experience

Rated 5 out of 5 stars

Really great idea for kids

Really great idea for kids. Beautifully packaged and fun crafts, always themed and keep my LG interested. She loves the surprise each month. Would definitely recommend.
Customer service is also excellent

24 July 2024
Unprompted review
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Reply from toucanBox

Hi!

Thank you for your kind words and for supporting our product. We truly appreciate your feedback and are always striving to improve.

toucanBox Customer Experience

Rated 4 out of 5 stars

Fun, Engaging and confidence boosting crafting!

My child has enjoyed the boxes received over the years. Though I have found the quality has varied, dependent on the task; overall it has been a really enjoyable subscription. The personalised box, and the fridge magnets were always a big hit! Overall, a good service over the years, though as others have stated the website and cancellation process could be made easier. Overall, I would highly recommend for younger children, to help them gain independence when crafting - a Toucan box has certainly saved us from boredom on a rainy afternoon or two!

23 July 2024
Unprompted review
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Reply from toucanBox

Hi!

Thank you for the review and also for the feedback! We loved being of service to you and hope we can assist you again someday!

toucanbox Customer Experience

Rated 5 out of 5 stars

My son is giddy with excitement when…

My son is giddy with excitement when his toucanbox arrives. He loves the two crafts and the packed magazine with activities, recipes and puzzles.

1 May 2024
Unprompted review
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Reply from toucanBox

Hi, Gina!

We're so glad your son loves our boxes!

Thanks for sharing your experience with us!

toucanBox Customer Experience

Rated 5 out of 5 stars

My daughter loved receiving the Toucan…

My daughter loved receiving the Toucan box every month. They were always full of creatively thought out crafts with easy to follow instructions. Whenever there were any issues (which was rare), they were always very quick to reply and find a solution. I would definitely recommend it.

22 July 2024
Unprompted review
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Reply from toucanBox

Hi Marie!

Thank you for your kind words and for supporting our product. We truly appreciate your feedback and are always striving to improve.

toucanBox Customer Experience

Rated 1 out of 5 stars

Ordered a 12 month plan for a box and…

Ordered a 12 month plan for a box and its almost impossible to cancel this subscription. I think its on purpose when u see all the other negative comments. Tried email,whats app etc.

18 July 2024
Unprompted review
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Reply from toucanBox

Hi Christian,

Thank you for reaching out with your concerns. We've sent you a request so we can better understand what happened.

toucanBox Customer Experience

Rated 5 out of 5 stars

Excellent customer service

The Toucan box customer service team responded quickly and positively to my request for assistance. Over the 4 years I have been subscribing to their service I have never had any complaint. Their service level has been excellent.

18 July 2024
Unprompted review
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Reply from toucanBox

Hi Graham!

We’re really grateful and appreciate you taking the time to share this great review with us!

toucanBox Customer Experience

Rated 5 out of 5 stars

Great customer service

Great customer service, they go that extra mile to help and a lovely activity/craft for the children. Adds that extra excitement of being delivered just for them.

15 July 2024
Unprompted review
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Reply from toucanBox

Hi, Remi!

Thanks for sharing your experience with us!

toucanBox Customer Experience

Rated 5 out of 5 stars

Help with creativity and variety of motor skills.

I have been with Toucan for about 7 years now. The items they send have been so relevant to my child's development. It has made her more creative and with being home schooled, she doesn't miss out on any occasion throughout the year. Now that I have my son to join her, I am happy to add him to the subscription, so that they get creative together. It helps with their motor skills and supports children with creativity which then contributed to them being open minded individuals.

15 July 2024
Unprompted review
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Reply from toucanBox

Hi, Tutu!

We are delighted to hear that both you and your child enjoy our crafts!

Thanks for sharing your experience with us!

toucanBox Customer Experience

Rated 5 out of 5 stars

My Granddaughter loves her Toucan Box …

My Granddaughter loves her Toucan Box and looks forward to its delivery

Its a great present that last throughout the year

15 July 2024
Unprompted review
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Reply from toucanBox

Hi, Andrew!

We're so glad your granddaughter loves our boxes!

Thanks for sharing your experience with us!

toucanBox Customer Experience

Rated 5 out of 5 stars

Good quality

Interesting, good quality crafts.

10 July 2024
Unprompted review
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Reply from toucanBox

Hi, Davina!

We're so glad you enjoy our boxes!

Thanks for sharing your experience with us!

toucanBox Customer Experience

Rated 5 out of 5 stars

Brill customer service

Great customer service. Fantastic product enjoyed by my 2.5 year old.

12 July 2024
Unprompted review
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Reply from toucanBox

Hi Millie!

We’re really grateful and appreciate you taking the time to share this great review with us!

toucanBox

Rated 5 out of 5 stars

Fab team

Fab team, keen to offer help.

11 July 2024
Unprompted review
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Reply from toucanBox

Hi Sade!

Our team will love to read the kind words you left about their service! Thank you for sharing your experience with us!

toucanBox

Rated 5 out of 5 stars

Great choice of crafts

My daughter has loved all the crafts she has done over the years and looked forward to her toucan box arriving every month!

9 July 2024
Unprompted review
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Reply from toucanBox

Hi Jennifer!

Thank you for your kind words and for supporting our product. We truly appreciate your feedback and are always striving to improve.

toucanBox

Rated 5 out of 5 stars

Lovely little craft boxes.

Lovely little craft boxes.
Have great fun making these with my little boy. Lovely and helpful customer service too! Would highly recommend.

9 July 2024
Unprompted review
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Reply from toucanBox

Hi Becky!

Thank you for the glowing review! We are grateful for your kind words and are pleased to know that our product and service has exceeded your expectations. Thank you for choosing us!

toucanBox

Rated 5 out of 5 stars

GREAT CRAFT KITS

We have had a subscription for the boxes for years. They are always interesting crafts and my child is always excited to see what they are making. The kits are good quality with easy to follow instructions.

9 July 2024
Unprompted review
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Reply from toucanBox

Hi Laura!

Thank you for the fantastic review! We put a lot of effort into making our product as user-friendly and enjoyable as possible, so we are thrilled to hear that your child has enjoyed it. Thanks again for the support!

toucanBox

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