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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the high quality and unique design of the products. Customers consistently highlight the excellent craftsmanship and durability of items, noting they are well-made and last a long time. Many people appreciate the wide range of products and the ease of ordering, with items arriving quickly and exceeding expectations. However, some customers also noted that the small leads were heavy for small dogs due to oversized buckles.

What people talk about most

Product

People report positive experiences with product quality, often praising the durability and craftsmanship of... See more

Quality

Clients share positive opinions on quality, consistently praising the products as well-made, sturdy, and... See more

Order

Consumers find the ordering process to be positive, with many expressing happiness with their recent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had seen their stand at crufts and really loved the leads as they were very different from any thing I’ve ever seen. I ordered one in my choice of colour and pattern, it arrived quickly and was ev... See more

Rated 5 out of 5 stars

Great experience! The toy I ordered is one I've gotten before from TouchanGo. It lasted well and was well made. I contacted the company by email when I didn't receive a tracking number and they res... See more

Rated 5 out of 5 stars

The choice of colours was good, although I wasn’t 100% clear on what the different materials were. I love the finished product (although now I have it, it looks very Halloween-y which wasn’t my intent... See more

Rated 5 out of 5 stars

I was very happy to receive my latest Touchango order. Our Labradors love your Bungee Mop toys and the new mops look as great as the ones we have. The order arrived more quickly than we expected - t... See more


Company details

  1. Events & Entertainment

Information provided by various external sources

Top quality dog gear from leading brands including TotoFit, Hurtta, Ruffwear, Canine Magnetix as well as our very own Touchango Toys.


Contact info

4.9

Excellent

TrustScore 5 out of 5

551 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 3 out of 5 stars
Touchangok9 logo

Reply from Touchangok9

Hi Chris, thank you for taking the time to write this review and give us feedback.
As we offer many many different toy options on our website, we quite often have to make orders as they come in as it is impossible to have every combination ready made in stock. This is why we state in our Delivery Terms that orders may take up to 7 working days to ship, and we are not able to offer Next Day Delivery ( although we do our very best and that does sometime happen! )
Your order was made for you and shipped within 4 working days. I am very sorry that Royal Mail did not deliver to you in a timely fashion but sadly that is out of our control.
Thank you so much for supporting our family business and I hope you and your dog have a lot of enjoyment playing with your interactive toy.
Kind regards,
Jo
Touchango Team

Rated 5 out of 5 stars

Happy customer.

The half slip collar bought came in good time and did as it described. I used it at the weekend, easier for me to slip on and off when going into an agility ring instead of trying to find the D ring on her collar. Well made.

9 October 2023
Rated 5 out of 5 stars

Strong durable toys, collars and leads

Strong durable toys, collars and leads in lots of bright colours that look great and wash well. The collars are lined with fleece which make them very comfortable and the matching leads I purchased have matching webbing, fleece and sparkle fabric. There are lots of colour combinations so they can be made to order. I am very happy with all of my toy, lead and collar purchases and my dogs look brilliant in them ♡

29 September 2023
Rated 5 out of 5 stars

Great quality

Toy was delivered quickly and is really good quality. This was for a German Shepherd who goes through toys very quickly and this one is holding out and quickly became his favourite toy.
Just a note that sometimes descriptions may be a bit clearer.

13 September 2023
Rated 5 out of 5 stars

Buy this if you want peace of mind your dog will come back to you

My puppy loved these toys whilst he was training with little stars dogs. When he graduated puppy classes we received a voucher and obviously I had to buy him the exact toy he loved when at training. Well it’s the only thing I can use to get his undivided attention and they’re so adorable to look it. I got the swirled blue one and have to say it matches my energy and my dogs energy so well! Thank you for this amazing toy and thank you little stars for teaching my boy!

11 September 2023
Touchangok9 logo

Reply from Touchangok9

Thank you so much for taking the time to leave such a lovely review Tanisha. We are so glad you have enjoyed your training ( and our toys !!).

Rated 5 out of 5 stars

Great service & lovely products

Lots of lovely options on the website and easy to create a custom piece. Although there was nothing on the website to say the webbing I chose was currently out of stock, I was quickly emailed after placing my order and given the option to wait with an estimated timescale or to chose a different webbing style. I decided to wait and it was 100% worth it, my custom slip collar/lead set arrived last week and it's stunning. I can't wait to take my GSD to her second show now that she's all sparkly!! Overall a great experience and good customer service/communication. Will definitely purchase again.

15 September 2023

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