Touchuppaintfactory Reviews 161

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly highlighting the excellent color matching for various vehicles, even for older or unique shades. Many people appreciate the efficiency of the delivery service and the overall positive experience with their orders, often noting the helpfulness of the staff. However, some customers were dissatisfied with issues related to incorrect color delivery or problems with the paint pens, such as the tip being too large for small chips or the paint drying out. A few reviewers also mentioned receiving items in an unsafe delivery location or experiencing non-existent delivery updates.

What people talk about most

Product

Customers had positive experiences with the product, particularly praising the excellent color match and ease... See more

Quality

Clients share positive opinions on quality, particularly praising the excellent color matching of the... See more

Delivery service

Consumers consistently report positive experiences with delivery service. Many reviewers praise the fast... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the excellent... See more

Order

People report positive experiences with order. Customers found the ordering process easy, with many praising... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve already ordered twice from the TUPF, and both colours matched the original perfectly (including the metallic effect). Both the Paint Pen and the All-in-One colour worked flawlessly on scratches a... See more

Rated 5 out of 5 stars

This product does exactly what it promises. The anti-static wipes and grease remover made prepping my car incredibly easy before applying touch-up paint. It removed dirt, wax, and oily residue qui... See more

Rated 5 out of 5 stars

I sent off for a touch-up pen without much hope it would fully cover up a long but shallow scratch. I entered the reg no in the online request, and it immediately returned the car make, model, year, c... See more


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

161 reviews

5-star
4-star
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1-star

Replied to 12% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

a wrong product

I ordered and received a paint pack (a kind of pen) for a bmw car: bmw blacksaphire N° 475 which is the BMW reference
Instead of black, it is brown! Totally useless

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Very good touch up paint that matched…

Very good touch up paint that matched what I wanted to do perfectly. Much cheaper than having it done at a garage and dried quickly so was able to complete the spray of the bumper trim in a short period of time.

2 April 2026
Unprompted review
Rated 1 out of 5 stars

the worst paint I have ever bought

the worst paint I have ever bought, total crap. Don't know how they are still in business. tried 6 different tins /3colours thin as water one can blocked straight off, sprays where it feels like and so thin runs are inevitable. Don't what other reviewers got but mine was total rubbish.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Touch up pen

Excellent product, matched perfectly, came with spare knib and wipes, fast delivery too , very happy with my purchase

11 March 2026
Unprompted review
Touchuppaintfactory logo

Reply from Touchuppaintfactory

We're delighted you are happy with your Touch Up Paint Factory pen. Many thanks for the 5* review!

Rated 5 out of 5 stars

An excellent product

An excellent product. The colour blended in seamlessly with my car. A very happy customer!

11 March 2026
Unprompted review
Touchuppaintfactory logo

Reply from Touchuppaintfactory

Thanks so much for your 5* review, Sunil! We're so happy the colour blended seamlessly!

Rated 5 out of 5 stars

I was a bit cautious about using…

I was a bit cautious about using touchup paint factory after seeing some of the reviews on here.

However I had a paint chip on my giant bike and I wanted to cover it up.

I contacted giant to get the pantone and gloss settings for the bike, then ordered on the website.

Parcel came quickly - included a cleaning swab, a paint pen, a spare nib, some leaflet instructions.

Application was easy.

Colour match seems good.

Nib dries quite quickly so not sure how much I'll get out of it - but hopefully I'll never need more scratches repaired...

10ml pen is really small - but it's plenty for a small chip on a bike.

Not the cheapest paint, but it did just work - so 5*

2 February 2026
Unprompted review
Touchuppaintfactory logo

Reply from Touchuppaintfactory

Thanks so much for your 5* review and detailed feedback. We are delighted you received great results with Touch Up Paint Factory!

Rated 5 out of 5 stars

Perfect colour match

I bought this product back in April 2024 and I've only just got round to using it. It definitely didn't disappoint. The colour match is perfect and the pen is so easy to use. I had quite a few stone chips around the car and now it looks so much better. This is highly recommended 5* I'll definitely be ordering one for my wife's car.

8 March 2026
Unprompted review
Touchuppaintfactory logo

Reply from Touchuppaintfactory

We really appreciate your great review and are delighted your colour match was perfect, Mark!

Rated 5 out of 5 stars

Easy way to fix your car paint

The site provides a very easy way to find the right colour for your car by simply entering the car registration number. Colour match was perfect and the 3 in 1 touch up pen makes it super easy to fix small chips in the car paint. It barely takes a few minutes. The pen comes together with a cleaning cloth to remove any dirt, wax or TPU coating before applying the paint, which is great service. Can't think of an easier way to fix your scratches and chips on your car.

1 March 2026
Unprompted review
Touchuppaintfactory logo

Reply from Touchuppaintfactory

We really appreciate your detailed feedback, Darius. We're delighted the ordering and application were great for you!

Rated 5 out of 5 stars

They were very professional polite and…

They were very professional polite and the paint was perfect iv had a few differant paints from them and they were excellent well worth buying from them i wont go anywhere else spot on they were thank you

3 March 2026
Unprompted review
Touchuppaintfactory logo

Reply from Touchuppaintfactory

Thank you so much for your 5* review and lovely feedback, David. We really appreciate your continued faith in Touch Up Paint Factory.

Rated 5 out of 5 stars

Great product and purchasing experience.

Their website guaranteed a colour match and it is! The online purchasing experience was great. The touch paint instructions are easy to follow. The delivery was as promised. Great company to deal with.

23 February 2026
Unprompted review
Touchuppaintfactory logo

Reply from Touchuppaintfactory

Many thanks for your 5* review and feedback Pete. We're delighted the experience was great for you!

Rated 5 out of 5 stars

First order was a great success

Excellent service. Just recieved my first order which was spot on, exactly what I expected 👍

28 February 2026
Unprompted review
Touchuppaintfactory logo

Reply from Touchuppaintfactory

We're delighted you are pleased with your first order. Thanks so much for your review.

Rated 5 out of 5 stars

touch-up pain factory

I recently purchased touch-up paint from The Touch Up Paint Factory to sort out a few chips in my paintwork, and I’m really impressed. The order arrived quickly, came with clear, easy-to-follow instructions, and was simple to apply. Best of all, the colour match to the original paintwork was spot on — you’d hardly know there had ever been any chips there!

Great service and a fantastic product. I would definitely recommend to anyone needing a quality paint repair solution.

28 February 2026
Unprompted review
Touchuppaintfactory logo

Reply from Touchuppaintfactory

Thanks so much for your 5* review Miss Cockrem. We're so glad the service and product were fantastic for you.

Rated 5 out of 5 stars

This is a wonderful touch up paint pen

This wonderful touch up paint pen is just like a simple felt tip, just what I wanted, offering precision control. Not like a previous purchase from 'a different company' in which I received a flimsy paint applicator that cracked and went everywhere. The Colour match is perfect to my Range Rover. It unexpectedly came with anti-static wax grease remover swabs.
Simply a brilliant and accurate product.

27 February 2026
Unprompted review
Touchuppaintfactory logo

Reply from Touchuppaintfactory

We're delighted you are pleased with the pen and colour match, Gary. Thank you so much for the perfect review.

Rated 5 out of 5 stars

Quick delivery 👍paint match

Quick delivery, good colour match with instruction and easy to use

25 February 2026
Unprompted review
Touchuppaintfactory logo

Reply from Touchuppaintfactory

Thanks so much for the 5* review, Mark and your faith in Touch Up Paint Factory.

Rated 5 out of 5 stars

Excellent! Colour natch

Excellent!, easily ordered! Quick delivery and perfect match
What more can I say

26 February 2026
Unprompted review
Touchuppaintfactory logo

Reply from Touchuppaintfactory

We're delighted with your Excellent rating, Patrick! Many thanks for your trust in Touch Up Paint Factory!

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