TourCompass Reviews 906

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 157 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent organization of their holidays, noting that everything from flights and transfers to excursions ran smoothly and efficiently. Many people highlight the exceptional staff, both in the UK and overseas, for their helpfulness, knowledge, and friendly demeanor, making trips enjoyable and stress-free. The service provided is frequently described as outstanding, with reviewers appreciating the well-thought-out itineraries, excellent hotel selections in great locations, and the overall ease of their travel experiences. However, some customers mentioned minor issues such as a hotel room without an external window, a rushed half-day tour, or a flight connection that could have been better communicated. A few people also noted a discrepancy between the confirmed itinerary and the initial advertised trip, and some felt that the group handling transfers was not directly the company itself.

What people talk about most

Holidays

Reviewers mention positive feedback about holidays, with many describing their trips as amazing, wonderful,... See more

Staff

Users describe positive interactions with staff, consistently highlighting their friendliness, helpfulness,... See more

Service

Consumers find service to be positive, with many highly recommending the company for future tours due to its... See more

Location

People report positive experiences with location, consistently praising the beautiful and varied places they... See more

Booking process

Clients share positive opinions on the booking process, describing it as quick, easy, and straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have just returned from a wonderful trip to Vietnam. Absolutely everything ran smoothly from flights, trains, buses and transfers. Our hotels were all in central locations with beautiful surroundin... See more

Company replied

Rated 5 out of 5 stars

We had an amazing adventure, Kenya and Tanzania. The whole trip was well organised, we didn't have to worry about anything, just turn up. We had two amazing drivers for our safari, Sam and Israel. The... See more

Company replied

Rated 5 out of 5 stars

This company is one of the best we have ever travelled with. We were just at the end of our wonderful Sri Lankan tour , when Trump struck causing travel chaos. Tour compass have been very impressive... See more

Company replied

Rated 5 out of 5 stars

Really enjoyed our trip to Japan. Very well organised and ran very smoothly. Very pleasant guides who spoke English very well. Really enjoyed the excursions. Hotels well selected in great locations. W... See more

Company replied


Company details

  1. Tour Agent
  2. Tour operator
  3. Travel agent

About TourCompass

Written by the company

At TourCompass, we aim to be travel experts on your behalf, making it effortless for you to turn your travel dreams into unique and memorable experiences.

Our incredible tours are created in collaboration with our trusted and long-term local partnerships. They are curated based on 15 years of experience and customer feedback – we know what works, giving you peace of mind so you can focus on what’s important, that is enjoying the holiday of a lifetime.

We know that ‘adventure’ means something different to all of us and we also understand that planning the right tour for you and your loved ones can be difficult – perhaps even overwhelming.

We provide adventure tours, that suit your needs, no matter whether you wish to explore the jungles of Latin America, the awe-inspiring temples of Asia or the wild savannahs of Africa.

Contact info

4.9

Excellent

TrustScore 5 out of 5

906 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Very good experience

Very good experience, everything went according plan and exceeded expectations.

21 February 2026
Unprompted review
TourCompass logo

Reply from TourCompass

Dear Martin,

Thank you for your kind words regarding your recent tour, and we do hope you had a lovely time with us!

We do hope that we will be able to welcome you back with us in the future, and wish you all the best for now!

Kind regards,
Liam @ TourCompass

Rated 5 out of 5 stars

Highlights of Vietnam & Angkor Wat

Booking our holiday, Highlights of Vietnam and Angkor Wat, with Tour Compass couldn't have been easier even though we changed our itinerary a few times. We extended our trip with a visit to the island of Koh Rong Samloem which was a lovely way to end a busy two weeks touring Vietnam and Cambodia. All the hotels were clean and comfortable, the guides were all friendly, and very knowledgeable about the sites we visited. We liked having a free day in between excursions, so we could explore places in our own time. We really enjoyed our holiday and would not hesitate to recommend Tour Compass.

28 January 2026
Unprompted review
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Reply from TourCompass

Dear Jackie,

Thank you for your kind words, and we are glad to hear that you had a lovely time during your stay in Vietnam with us! We do hope you had ample opportunity to explore the destinations during your free time, and your relaxing time in Koh Rong Samloem at the end!

We do hope that we may be able to welcome you on another tour with us in the future!

Warm regards,
Liam @ TourCompass

Rated 5 out of 5 stars

Excellent Tour company

Tour compass provided an excellent service throughout our trip to Argentina and Brazil. The itinerary was exciting and all staff were excellent and extremely knowledgeable here in the UK and overseas. Marise in Brazil was wonderful.
Tour compass kept us informed every step of the way, everything was taken care of so we could enjoy our time in Argentina and Brazil without worrying about anything.
An excellent company to travel with, giving peace of mind the whole time.
We will definitely use Tour compass again.

20 February 2026
Unprompted review
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Reply from TourCompass

Dear Andrea,

We are pleased to hear that you had a lovely time in Brazil and Argentina, and we do hope you made many happy memories! We are also glad to hear we were helpful in your pre-departure experience, and we do hope to have the opportunity to welcome you on another tour with us in the future!

Best regards,
Liam @ TourCompass

Rated 5 out of 5 stars

3 day safari and beach holiday.

One of the most incredible trips. Would 100% recommend the safari in Kenya. We did a 3 day safari which allowed us to see so many incredible animals. The whole trip was very well organised from booking, transfers to the 3 day safari. All accommodations were beautiful and very clean. Every staff member were so welcoming and friendly. Our guide was amazing his knowledge of the parks and animals was amazing. I absolutely would recommend this trip to anyone and hope to book another trip with tourcompass.

13 February 2026
Unprompted review
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Reply from TourCompass

Dear Jodie,

Thank you for your positive comments relating to your recent tour of Kenya, and we are glad to hear that you had a lovely time. We do hope you saw a wide range of wildlife and that you made many happy memories! We are also glad to hear that your guide ensured you had a memorable time as well!

We do hope to welcome you on another tour in the future, and wish you all the best!

Warm regards,
Liam @ TourCompass

Rated 5 out of 5 stars

Best travel tour company

Used Tourcompass three times now, always fantastic tours, transport,and accommodation. Never fail to impress and this last one we were caught up in the middle East crisis but all worries and stress were removed by their quick and efficient action and we were home only two days later than planned. Thank you Tourcompass for all your care and help and that of your local representatives too. Everyone was amazing.

5 March 2026
Unprompted review
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Reply from TourCompass

Dear Karen,

We also wanted to thank you for your kind words relating to our service post-travel and in returning you home. We are glad to have found alternative services and appreciated your flexibility to allow us to return you back to the UK.

We do hope that we will have the opportunity to welcome you on another tour in the future!

Best wishes,
Liam @ TourCompass

Rated 5 out of 5 stars

Wow fantastic safari experience

It was a personalised holiday. Faultless travel arrangements. Lovely transfer to and from airport. As for the safaris. Advertised as air con vehicles with WiFi and binoculars, that didn't happen but I got over that disappointment. Game lodges where each different and unique, loved Amboseli. A must for those that want to see animals in their natural environment.

13 February 2026
Unprompted review
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Reply from TourCompass

Dear Sylvia,

Thank you for your review and for your kind words. We are glad to hear that you had a lovely time with your tour. I do also appreciate your comments relating to the vehicle used, and will be sure to follow this up with our local team!

We do hope to welcome you on another tour in the future!

Best wishes,
Liam @ TourCompass

Rated 5 out of 5 stars

Beautiful Brazil

We have recently returned from a wonderful 2 week holiday in Brazil booked with Tour Compass. From start to finish the whole experience was top class. The booking process and tour options were great.
The itinerary was really varied and exciting. We visited Foz de Iguazu both from the Brazilain and Argentinian side, we had a wondeful guide with us for the 2 days who was so friendly, knowledgeable and went out of his way to make the two days so memorable. Each pick up and transfer was smooth and on time as we moved from Rio de Janiero to Paraty and then on to Ilhe Grande. The accomodations were perfect, very local and authentic to each place we visited. Was a holiday of a lifetime and my heart is still in the colourful, vibrant and musical landscapes of Brazil.
Thank you Tour Compass - a great experience and would definitely recommned and use again for a future holiday.

21 January 2026
Unprompted review
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Reply from TourCompass

Dear Lynda,

Thank you for your kind words regarding your recent tour of Brazil! We are glad to hear that you had a good experience at Iguazu Falls, and that your transfers went smoothly between each location. We do of course hope you made some good memories!

We do hope to be able to welcome you on another tour with us in the future!

Warm regards,
Liam @ TourCompass

Rated 5 out of 5 stars

Great itinerary and seamless travel

Great itinerary exploring part of the Yukatan Peninsula. We didnt want to sit on the beach all the time so this itinerary was a great balance of rest and discovery. The add on trips were really good and everything went smoothly with our transfers/pickups. Most of the time it was just the two of us and a max of 5 on the additional day tours. A great tailor made tour. Spotting crocodiles in the mangroves at Rio Lagartos is highly recommended. Loved Vallodolid and Isla Holbox.

6 February 2026
Unprompted review
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Reply from TourCompass

Dear RW Northants,

Thank you for your recent review of your tour to Mexico, and we do hope you made many happy memories! We are glad to hear you had a wonderful time with us.

We do hope that we would be able to welcome you on another tour in the future!

Best regards,
Liam @ TourCompass

Rated 5 out of 5 stars

South Africa and Mauritius

I booked this trip to South Africa and Mauritius as a surprise holiday for my wife’s birthday , from the outset it was very easy process and communication was great from start to finish, my only disappointment was the journey from Johannesburg to the Kruger National Park after flying from London to Geneva and then onto Johannesburg it was another 6 hrs from the airport to the Park which I think could be avoided by flying joburg to Kruger airport, overall the trip is a very well put together trip the tents in Kruger are a fantastic way to stay to get the real feel of a safari and we saw most of the big five.
On leaving Kruger onto Cape Town and everything went just as smoothly and NIGEL our driver guide for three days was absolutely fantastic knowledgable and great company and we had no end of laughs with him , he tried his best under the circumstances to get us to all our booked trips due to weather conditions ie Robben island and table mountain, he took us to some great wine tasting vineyards and general days out and about THANKS YOU NIGEL .the stay in cape was also fabulous in the Hotel Cape Milner lovely hotel great rooms and fabulous staff.
We are now in Mauritius in the Veranda Aux Biche and this is just as fabulous as the rest of our trip thanks you Tour Compass and Nigel our driver for a fantastic trip.

4 February 2026
Unprompted review
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Reply from TourCompass

Dear Paul,

Thank you for your detailed review with your recent tour to South Africa & Mauritius. We are pleased to hear you have had a lovely time, and your guide has been very good! We also appreciate your comments regarding flight options to Kruger as well.

We do hope to have the opportunity to welcome you on another tour with us in the future!

Best wishes,
Liam @ TourCompass

Rated 4 out of 5 stars

Excellent local guides

Excellent local guides. We were in a group of 3 so we were able to ask questions and get to know our guides. The itinerary was varied and enabled us to experience lots of aspects of the country.
A couple of small issues were the rooms at the hotel in Hoi Ann and the half day tour of Ho Chi Minh City feeing quite rushed. I understand that the company are now using a different hotel and are allowing a full day for the Ho Chi Minh City tour.
We would certainly recommend this company and consider booking with them in the future.

25 January 2026
Unprompted review
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Reply from TourCompass

Dear Clive,

Thank you for taking the time to share your review of your recent tour of Vietnam. We do hope that you had a lovely time on your tour.

We do also appreciate your comments relating to the tour, and would love the opportunity to follow up with you properly regarding this! If you could email us at info@tourcompass.co.uk, we'd be happy to hear from you further!

We do hope to welcome you on another tour with us in the future!

Best wishes,
Liam @ TourCompass

Rated 5 out of 5 stars

Fabulous

Fabulous ! The trip is a perfect way to see the highlights of Vietnam. Now we can return to delve deeper. The Vietnamese 🇻🇳 guides were excellent. The app is so useful as I have to admit we did lose track of what day it was … & what we had planned. Sign of a great holiday adventure. Totally recommend & we’ll be back for more of the tour compass offerings. Jane and Ian - January/February 2026

21 January 2026
Unprompted review
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Reply from TourCompass

Dear Jane,

Thank you for leaving your review regarding your recent tour to Vietnam, and we do hope you had a wonderful time! We are also pleased to hear that the guides in Vietnam were also very good!

We do hope to have the opportunity to welcome you on another tour in the future, and wish you all the best!

Warm regards,
Liam @ TourCompass

Rated 5 out of 5 stars

Highly recommended

Just returned from a two-week holiday in Thailand, North to South, and Singapore. I must say I was impressed from the start, when booking the trip, at how friendly, approachable and efficient all the staff were. I made several alterations to the itinerary beforehand, but nothing was too much trouble for them. And the trip itself went smoothly, with every connection made on time. I cannot recommend them too highly.

19 January 2026
Unprompted review
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Reply from TourCompass

Dear Terry,

Thank you for your warm words regarding your recent tour of Thailand and Singapore, and we are glad to hear everything went well! We are also grateful for your comments regarding our service before departure.

We do of course hope to welcome you on another tour with us in the future!

Best wishes,
Liam @ TourCompass

Rated 5 out of 5 stars

I highly recommend Tour Compass

Our friends from the UK asked us to join them on a 2 week safari in Tanzania and beach holiday in Zanzibar tour. We agreed to join them but wanted to add 5 days in Cape Town. Important to note that we are from Canada. That said, Tour Compass was very attentive and responsive to our needs and organized everything. They were very patient and quick to answer my many questions. Everything was very well organized and we had no problems with our many airport transfers. They even manually added my itinerary to my tour compass app as I had difficulty accessing it. Hotels were great, safaris excellent and so much more than we expected. Our beach holiday at the Ocean Paradise Beach Resort was great. This is a small intimate hotel with friendly staff and excellent food. A hidden gem. Loved every aspect of our trip. Would definitely recommend Tour Compass. Thank you for the wonderful memories!

5 February 2026
Unprompted review
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Reply from TourCompass

Dear Customer,

We would like to thank you for your kind words with regards to your recent tour of Tanzania & Zanzibar. We are glad we could be supportive prior to your departure, and we hope you made many memories with your friends, and with our team!

We do hope to have the opportunity to welcome you on another tour with us in the future!

Best wishes,
Liam @ TourCompass

Rated 5 out of 5 stars

What an amazing experience we had!

What an amazing experience we had! Tour compass were fantastic from start to finish from initial enquiry , great communication, friendly and helpful, I wanted to change a couple of things and they were brilliant and sorted it all out.
Our Tanzanian safari was the best experience ever which we have to thank our driver/guide for. Joshua was an amazing guide and went out of his way to make sure we had the best time, he asked us what we wanted to see and he made sure we saw everything and more. Nothing was too much. He introduced us to local treats of red banana, sugar cane juice and spiced corn cob. He was efficient and friendly and went above and beyond, he wanted us to have the best time ever which we did thanks to him! I would definitely recommend tour compass 100% and if you happen to get Joshua as your driver/guide then your experience will truly be the best!
Thankyou 😁

4 February 2026
Unprompted review
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Reply from TourCompass

Dear Debbie,

Thank you for your lovely review regarding your recent tour of Tanzania! We do hope you had a lovely time, and we will be sure to share your kind words relating to your guide to our local team! We do hope you made many happy memories.

We are also glad that your pre-tour communication went smoothly, and we do hope to be able to welcome you on another tour with us in the future!

Best regards,
Liam @ TourCompass

Rated 5 out of 5 stars

Kruger, Capetown and Victoria falls

We had the most amazing holiday all
Organised with Tour Compass. A trip to South Africa
We did Kruger , Capetown and Victoria falls . From booking until departure the service was great . It was nice as we had some scope to personalise the trip a bit but tour compass booked all flights accommodations and transfers . We opted to stay an extra day in Capetown which was arranged via tour compass .
All accommodations were good , all tour operators in South Africa were good .
I would definitely recommend using tour compass. They were always on the end of an email, you can use an app to keep an eye on flights , all information required was on the app .
Thank you Tour compass

21 January 2026
Unprompted review
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Reply from TourCompass

Dear Lorna,

Thank you for sharing your wonderful feedback regarding your recent tour of South Africa and Victoria Falls! We are glad to hear that you had a memorable time, and enjoyed your accommodations. We are also pleased we could be so helpful before you left!

We do hope to be able to welcome you on another tour in the future, and wish you all the best for now!

Warm regards,
Liam @ TourCompass

Rated 5 out of 5 stars

Tour Compass trips are excellent value…

Tour Compass trips are excellent value for money, excellent communication before , and during the holiday. The local guides are very informative and have such a wealth of local knowledge and history of the locality.
We will definitely be booking another trip with Tour Compass

18 January 2026
Unprompted review
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Reply from TourCompass

Dear Hazel,

Thank you for your kind words, and we are glad to hear you found your recent tour with us to be good, and our guides to be both informative and positive!

We hope to be able to welcome you on another tour with us in the future!

Best wishes,
Liam @ TourCompass

Rated 5 out of 5 stars

South Africa & Zambia the easy way

Very easy booking and the staff were very knowledgeable and willing to accommodate our needs. The tour itself went smoothly and all hotels and transfers worked perfectly.

21 January 2026
Unprompted review
TourCompass logo

Reply from TourCompass

Dear Patrick,

Thank you for your review, and we are glad to hear that you had a nice time in South Africa and Zambia, and that our team was able to help you with any requests!

We do hope to be able to welcome you on another tour in the future, and wish you all the best for now!

Kind regards,
Liam @ TourCompass

Rated 5 out of 5 stars

Safari and beach

Have just returned from an exceptional holiday with Tour Compass. It was our first time using them. We took the Tanzania and Zanzibar 15 day tour. The booking process was very smooth, all questions were answered promptly and our booking was linked to our friends so that at every hotel and tour we were together as a group.
The App is good, all information was correct and up to date.
The safari drives were long but we saw so much. Our guide was knowledgeable and able to get us close to the animals whilst keeping us safe. We saw the Big 5 as well as literally hundreds of zebras, giraffes, antelopes, gnus, different birds and many more.
We then had 6 days relaxing on the beautiful beach at Zanzibar.
All the hotels were very clean and of a good standard. The food options were good and there were plenty of food choices. The staff at the hotels were amazing and very friendly.
We would definitely use Tour Compass again

23 January 2026
Unprompted review
TourCompass logo

Reply from TourCompass

Dear Dawn,

We would like to thank you for sharing your kind words relating to your recent tour of Tanzania & Zanzibar, and we do hope you enjoyed your time there! We are also pleased that you found our guides to be knowledgeable, and we hope helped see all the different animals!

We hope to be able to welcome you on another tour in the future!

Warm regards,
Liam @ TourCompass

Rated 5 out of 5 stars

As a solo female traveller this was SUPERB

As a solo female traveller this was outstanding. From start to end the process was excellent. I had a full itenerary where I knew what was required for each area I was travelling to. I had the option of upgrading hotels f required (I didn't) and contact numbers in country.
The app was superb... So informative.
The hotels were fab... Perhaps having visited I would change next time, but however they were all brilliant. The food was so good!
The drivers were very friendly, so professional and understood what we wanted to see... Ie up close on safari.
All in all I was very very happy
.. Such a magical holiday.
Kenya, so Tanzania and Zanzibar 😍

31 January 2026
Unprompted review
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Reply from TourCompass

Dear Yvonne,

Thank you for your kind words regarding your recent tour of Africa, and we are glad to hear that you had a wonderful time! We are also glad to hear you were pleased with your pre-travel information, and do hope you made many happy memories!

We do hope to have the opportunity to welcome you on another tour in the future, and wish you all the best for now!

Best wishes,
Liam @ TourCompass

Rated 5 out of 5 stars

3 week Thailand tour

Superb organisation from Tour Compass and their associates, made a busy 3 week tour of Thailand an absolute pleasure.

24 January 2026
Unprompted review
TourCompass logo

Reply from TourCompass

Dear J Morto,

Thank you for your kind words regarding your recent tour of Thailand! We do hope you had a wonderful time whilst there, and hope to have the opportunity to welcome you on another tour in the future!

Best regards,
Liam @ TourCompass

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