TourCompass Reviews 906

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 157 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent organization of their holidays, noting that everything from flights and transfers to excursions ran smoothly and efficiently. Many people highlight the exceptional staff, both in the UK and overseas, for their helpfulness, knowledge, and friendly demeanor, making trips enjoyable and stress-free. The service provided is frequently described as outstanding, with reviewers appreciating the well-thought-out itineraries, excellent hotel selections in great locations, and the overall ease of their travel experiences. However, some customers mentioned minor issues such as a hotel room without an external window, a rushed half-day tour, or a flight connection that could have been better communicated. A few people also noted a discrepancy between the confirmed itinerary and the initial advertised trip, and some felt that the group handling transfers was not directly the company itself.

What people talk about most

Holidays

Reviewers mention positive feedback about holidays, with many describing their trips as amazing, wonderful,... See more

Staff

Users describe positive interactions with staff, consistently highlighting their friendliness, helpfulness,... See more

Service

Consumers find service to be positive, with many highly recommending the company for future tours due to its... See more

Location

People report positive experiences with location, consistently praising the beautiful and varied places they... See more

Booking process

Clients share positive opinions on the booking process, describing it as quick, easy, and straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have just returned from a wonderful trip to Vietnam. Absolutely everything ran smoothly from flights, trains, buses and transfers. Our hotels were all in central locations with beautiful surroundin... See more

Company replied

Rated 5 out of 5 stars

We had an amazing adventure, Kenya and Tanzania. The whole trip was well organised, we didn't have to worry about anything, just turn up. We had two amazing drivers for our safari, Sam and Israel. The... See more

Company replied

Rated 5 out of 5 stars

This company is one of the best we have ever travelled with. We were just at the end of our wonderful Sri Lankan tour , when Trump struck causing travel chaos. Tour compass have been very impressive... See more

Company replied

Rated 5 out of 5 stars

Really enjoyed our trip to Japan. Very well organised and ran very smoothly. Very pleasant guides who spoke English very well. Really enjoyed the excursions. Hotels well selected in great locations. W... See more

Company replied


Company details

  1. Tour Agent
  2. Tour operator
  3. Travel agent

About TourCompass

Written by the company

At TourCompass, we aim to be travel experts on your behalf, making it effortless for you to turn your travel dreams into unique and memorable experiences.

Our incredible tours are created in collaboration with our trusted and long-term local partnerships. They are curated based on 15 years of experience and customer feedback – we know what works, giving you peace of mind so you can focus on what’s important, that is enjoying the holiday of a lifetime.

We know that ‘adventure’ means something different to all of us and we also understand that planning the right tour for you and your loved ones can be difficult – perhaps even overwhelming.

We provide adventure tours, that suit your needs, no matter whether you wish to explore the jungles of Latin America, the awe-inspiring temples of Asia or the wild savannahs of Africa.

Contact info

4.9

Excellent

TrustScore 5 out of 5

906 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Flawless process from enquiry and…

Flawless process from enquiry and booking through to the holiday with amazing and knowledgeable tour guides. Thank you for making our holiday to Cambodia such an amazing experience. Would highly recommend .

14 November 2025
Unprompted review
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Reply from TourCompass

Dear Fi G,

Thank you for your kind words, and we are glad to hear you had an enjoyable tour to Cambodia with us. We do hope we are able to welcome you on another tour in the future!

Best Wishes,
Liam @ TourCompass

Rated 5 out of 5 stars

Been to South Africa three times with…

Been to South Africa three times with them and have been very happy with everything each time.

16 November 2025
Unprompted review
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Reply from TourCompass

Hi Gary,

Thankyou so much for taking the time to leave feedback - we are always happy to have you travel with us, and I can understand why you are so enchanted by South Africa!

Hope we can help you again in the future.

Best wishes,
Catriona,
TourCompass

Rated 5 out of 5 stars

A very well thought out itinerary

A very well thought out itinerary which included not just the well known sites but lots of experiences and visits to villages, craft workshops etc which gave great insights into what life is like for the local people. Our guides were great and made us feel safe and comfortable. The hotels were very good and well located.

17 November 2025
Unprompted review
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Reply from TourCompass

Hi Jeremy,

Thanks so much for your thoughtful feedback, we love to hear about your experiences on our tours and the wonderful highlights. Lovely to read that you really enjoyed your time in Cambodia at not only the main sights but the more off the beaten track visits which, as you said, enabled you to really soak up the countries history and traditions and connect with local life. I think that is one of the most rewarding parts of travelling to new destinations!

We look forward to hearing back from you again and helping with whatever adventure is next on the cards!

Best wishes,
Millie,
TourCompass

Rated 5 out of 5 stars

Everything was perfect for our budget…

Everything was perfect for our budget the hotels the tours the agenda the flights. I will definitely use Tour Compass again.

12 November 2025
Unprompted review
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Reply from TourCompass

Hi Trevor,

Thankyou so much for the feedback, which we really value. I am so pleased to hear that everything worked well on your adventure, and you are always welcome to reach out to us again.

Best wishes,
Catriona,
TourCompass

Rated 5 out of 5 stars

Vietnam Tour - Well organised and Fab guides/reps

First time using Tour Compass. The multi-destination holiday was made easy with great representatives meeting us at each location and remaining our point of contact until we left. All had good English and were very knowledgeable. Special thanks to Suzie in Hanoi and Dan and Jimmy in HCMC. All hotels were well located and very comfortable. The highlight was Boutique Hoi An hotel on the beach in Hoi An! Despite the beach having been washed away by recent typhoons, the staff, service, and hotel made up for this with a free dinner and discounts. Lovely spa too! And the breakfasts were just the best. We also stayed at Thang Long Opera Hotel in Hanoi and Eden Star in HCNC. The Eden Star hotel breakfast was disappointing. Looked the part but didn't taste good and the coffee was terrible. Ha Long Bay was a real highlight. We wish we'd had 2 nights on the Mila Cruise. The overnight train was another highlight but don't expect too much.. It's rolling clickety clack all the way.. Would recommend a private cabin if you don't want to share with strangers. We were a group of four so all good. Will definitely consider booking again with Tour Compass!!

9 November 2025
Unprompted review
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Reply from TourCompass

Hi Kerry,

Thankyou so much for the feedback, which we love to read and really value! I am so pleased to hear that you had a wonderful adventure through Vietnam and it sounds like you had some real highlights with your stay in Hoi An and experience in Ha Long Bay. Having been to Vietnam myself recently, I think these were two of my favourite spots too!

Lovely to hear that your local guides were fab and especially in Hanoi and Ho Chi Minh, I will be sure to pass this on and also give them feedback on the breakfasts which I can see was a mixed experience at the different hotels during your stay.

Once again, wonderful that everything worked out on your Vietnamese Adventure and we would love to help you with any future travel plans when you are ready!

Best wishes,
Millie,
TourCompass

Rated 5 out of 5 stars

Honeymoon holiday

Amazing tour in Bali! Everything went spot on! From the arrival at the airport to the hotels, transport and guide. We've seen fabulous places and met so many nice people. Bali is very special. The guide we had with us all the time, Wira went extra mile to make sure we have a memorable honeymoon. Thank you Wira, thank you TourCompass. Greetings from Maddie and Jhon. See you soon 😊

18 October 2025
Unprompted review
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Reply from TourCompass

Dear Madalina,

Thank you for your feedback with regards to your recent tour of Bali, and we are glad to hear you had a great time! We do hope you made many memories on your honeymoon, and we will pass on your lovely words to our local team!

We hope to welcome you on another tour in the future!

Best regards,
Liam @ TourCompass

Rated 5 out of 5 stars

Outstanding service from start to…

Outstanding service from start to finish. Quick and easy communication through the booking process and no question or request was too much. Our flight was delayed 24 hours and I could easily contact someone on the team despite it being middle of the night, and they changed our airport transfer and moved our excursions around to ensure we didn’t miss out on anything. Would highly recommend and already looking to book through them next year again. We went on the South Africa safari trip and could not find one fault. Beautiful hotel, friendly staff who left a lasting impression, lovely food and memories to last a life time! Special shout out to Bridget who looked after us whilst we was there, and Mukhle who did our safari tours and made the trip as special as it was!

23 October 2025
Unprompted review
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Reply from TourCompass

Dear Staci,

We would like to thank you for your kind words regarding your recent tour, and we are glad to hear you were happy with both our communication prior to departure, and with your time in South Africa. We will be sure to pass your kind words on to our lovely team there!

We do hope to have the opportunity to welcome you on another tour in the future, and wish you all the best!

Best wishes,
Liam @ TourCompass

Rated 5 out of 5 stars

Kenya & Tanzania trip - October 2025

Hadn’t heard of TourCompass so was nervous about booking - but I needn’t have been! Catriona and other staff were extremely helpful before & after booking and I had a wonderful time! Most of the trip it was just me and a couple, also another couple for some of the time. Our guides in both Kenya & Tanzania were excellent and we had some extremely memorable sightings in both countries. Most of the hotels, lodges and camps were great - even being woken by a Cape buffalo right outside my tent in the middle of the night didn’t faze either me or the buffalo!!

8 October 2025
Unprompted review
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Reply from TourCompass

Dear Sharon,

Thank you for your kind words regarding your recent tour of Kenya & Tanzania, and we are glad to hear you were pleased with our pre-booking experience, as well as your guides in both countries!

We do hope that we may have the opportunity to welcome you on another tour in the future!

Warm regards,
Liam @ TourCompass

Rated 5 out of 5 stars

We had an amazing adventure

We had an amazing adventure, Kenya and Tanzania. The whole trip was well organised, we didn't have to worry about anything, just turn up. We had two amazing drivers for our safari, Sam and Israel. The camps and all the people we met along the way were excellent. This isn't a relaxing holiday, its a real adventure, exactly what we wanted. Can't recommend highly enough. We will definitely be using Tourcompass again.

1 October 2025
Unprompted review
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Reply from TourCompass

Dear Chris Nixon,

We would like to thank you for your kind words, and we are glad to hear you had a lovely time in Kenya & Tanzania. We will be sure to share your positive feedback to your drivers, and we do hope to welcome you on another tour in the near future!

Best wishes,
Liam @ TourCompass

Rated 5 out of 5 stars

We had an enjoyable experience on…

We had an enjoyable experience on safari in Tanzania and a relaxing beach holiday in Zanzibar. Catriona was very helpful and accommodated all the changes we made. My wife and I were travelling from England and our relatives from Cyprus. They managed to book our flights so we arrived at Kilimanjaro airport on the same flight. Friends of our recommended Tour Compass and we would recommend them as well. Their app is excellent and keeps one informed from beginning to end of the holiday. Brilliant

10 October 2025
Unprompted review
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Reply from TourCompass

Dear Mehboob,

Thank you for your kind words regarding your recent tour to Tanzania, and we are glad to hear that your tour went ahead as planned and you had a lovely time! We will also be sure to share your feedback regarding our pre-travel documents, and Catriona's assistance in your booking!

We hope to have the opportunity to welcome you on another tour in the future, and wish you all the best!

Best wishes,
Liam @ TourCompass

Rated 5 out of 5 stars

A very enjoyable Thailand Experience

We thoroughly enjoyed our Thailand tour. The transfers work like clockwork and the whole trip felt very well organised from the minute we left the Uk to our return.

The only thing we did feel could have been communicated better was that the group handles the transfers/organisation is not actually Tour Compass, but Discover (this probably changes depending on the tour you pick).

After a bit of confusion with the initial airport meet up, everything else was plain sailing.

They are very responsive to WhatsApp/call as well so this does put your mind at ease should there be any questions or issues!

A great tour and would definitely recommend Tour Compass to anyone looking for a well organised trip.

18 October 2025
Unprompted review
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Reply from TourCompass

Dear Ollie,

Thank you for your kind words regarding your recent tour of Thailand. We are glad to hear that you had a wonderful time, and that our guides were communicative and helpful throughout the tour.

We do hope to have the opportunity to welcome you on another tour in the future!

Best wishes,
Liam @ TourCompass

Rated 5 out of 5 stars

South Africa

What amazing tour, everything went smoothly would definitely book with this company again.

8 October 2025
Unprompted review
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Reply from TourCompass

Dear Laura,

Thank you for your kind words, and we are glad to hear you had a lovely time in South Africa!

Best of wishes, and hope to welcome you on another tour with us in the future!

Liam @ TourCompass

Rated 5 out of 5 stars

We had an amazing trip to Vietnam

We had an amazing trip to Vietnam. We hadn't been on an organised tour before so didn't know what to expect. Everything was very well organised, the local staff were very helpful and knowledgeable and would recommend local restaurants and things to do, also tips on local history, traditions, how to manage the traffic in the cities. We had 4 different hotels, 1 overnight cruise and an overnight train and some internal flights. I ask the guide about an upgrade on the train and she sorted it out. They were also able to get tickets to events. There was plenty of downtime to do your own things as well. We felt we covered a lot of Vietnam without the hassle of organising anything ourselves. We would definitely book another tour with them.

8 October 2025
Unprompted review
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Reply from TourCompass

Dear Rach,

We would like to thank you for your kind words with regards to your recent tour of Vietnam. We are pleased to hear you had a lovely time, and your guide was well organised and helpful throughout!

We do hope to have the opportunity to welcome you on another tour in the future and wish you all the best for now!

Best regards,
Liam @ TourCompass

Rated 5 out of 5 stars

Wonderful tour - highly recommended

Well constructed tour, very interesting activities. 3 out of the 4 guides were wonderful, knowledgeable, personable, and reliable. Hotels better than expected. 3 out of 4 had swimming pools.
Maybe an additional scheduled activity of a visit to the Apoco centre in Siem Reap would have been worth adding - we went on our free day as the guide recommended it.

29 September 2025
Unprompted review
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Reply from TourCompass

Dear Jan,

Thank you for your kind words with regards to your recent tour with us! We are glad to hear that you have a good time and that your hotels were warmly received, and we will also pass on your suggestion to our Product team!

We do hope to have the opportunity to welcome you on another tour in the future!

Warm regards,
Liam @ TourCompass

Rated 5 out of 5 stars

Good company

We visited three countries in Africawith Tourcompass, each one had very good, friendly, helpful and knowledable guides. The hotels they booked us in were amazing. Our trips were fabulous. Would definitely use Tourcompass again. Everything went smoothly from start to finish.

7 October 2025
Unprompted review
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Reply from TourCompass

Dear Nikki,

We would like to thank you for your feedback with regards to your recent tour, and we are glad to hear you had a wonderful time during your tour! We are also glad to hear you enjoyed your hotels and guides for the tour also.

We do hope to welcome you on another tour in the future, and wish you all the best for now!

Best regards,
Liam @ TourCompass

Rated 5 out of 5 stars

Trip of a lifetime

This truly was a trip of a lifetime and TourCompass and it's partners in Tanzania were excellent. We had reservations prior to making the trip as we had never heard of Tourcompass but we highly recommend. Everything went to plan. One minor irritation was that in Kilimanjaro airport our local rep asked us to share our transport even though we had paid for private transport. It was minor as when we declined that was the end of the request.

8 October 2025
Unprompted review
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Reply from TourCompass

Dear Mary,

Thank you for your kind words regarding your recent tour with us to Tanzania. We are glad to hear everything went as planned, and that you had a wonderful time during your trip. I am also glad to hear that your private booking was still accepted, and we appreciate you highlighting this to us.

We do hope to have the opportunity to welcome you on another tour in the future!

Best wishes,
Liam @ TourCompass

Rated 5 out of 5 stars

Trip to Peru

From day one to last day of the trip no issues, well looked after, is my second trip with this company and no one will do better, no issues clean instruction very helpfull, this trip to Peru was AMAZING!!!! thank you for great time!!!

25 September 2025
Unprompted review
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Reply from TourCompass

Dear Szymon,

Thank you for your wonderful thoughts on your recent tour. We are glad to hear you had a good time in Peru, and hope you enjoyed yourselves!

We hope to have the opportunity to welcome you on another tour in the future!

Best wishes,
Liam @ TourCompass

Rated 5 out of 5 stars

Everything ran so smoothly and felt…

Everything ran so smoothly and felt like a vip from start to finish. Great value, excellent service, luxury at every step. Guides were wonderful people who were genuine and kind and taught me a lot about their homes. Special recognition is deserved for Peak and Molly, who I really enjoyed meeting.

25 September 2025
Unprompted review
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Reply from TourCompass

Dear Leoni,

Thank you for your kind words regarding your recent tour. We are glad to hear your guides looked after you, and that you received a wonderful service from them. We will be sure to pass your comments over!

We do wish you all the best, and hope to welcome you on another tour with us in the future!

Best regards,
Liam @ TourCompass

Rated 5 out of 5 stars

Had a holiday of a lifetime in Tanzania…

Had a holiday of a lifetime in Tanzania and Zanzibar. Tourcompass were faultless in organising all the elements of our holiday. Would definitely use and recommend this company.

25 September 2025
Unprompted review
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Reply from TourCompass

Dear Stuart,

We would like to thank you for your kind words regarding your tour to Tanzania and Zanzibar, and it is lovely to hear that you had an excellent tour!

We do hope to welcome you on another tour in the future!

Best wishes,
Liam @ TourCompass

Rated 5 out of 5 stars

Amazing experience with tour compass on Kilimanjaro …

Amazing experience with tour compass absolutely brilliant from top to bottom no complaints

22 September 2025
Unprompted review
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Reply from TourCompass

Dear Andrew,

Thank you for your kind words regarding your recent tour of Kilimanjaro. We are glad to hear that you had a wonderful time with us, and we do hope to have the opportunity to welcome you on another tour in the future!

Best regards,
Liam @ TourCompass

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