This tour was an experience I will never forget. The scenery was beautiful, and the different views of Mt. Fugi were AMAZING! But what made the tour most fun was our tour guide Shish. He was second t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our tour guide Zero-San made the tour an enjoyable experience and we were delighted that he was so involved, interested, and knowledgeable. He guided us through the journey and we were very pleased w... See more
Company replied
I am absolutely greatful, Tourist Japan and Jiro Baba, our guide, made this experience so worth it I'd do it again a hundred times. Thank you Jiro for showing us your beloved homeland and a piece... See more
Company replied
My wife and I have just completed a 14 day tour in Japan organised by Tourist Japan. They organised our tours, accomodation and travel between cities. We had a comprehensive itinerary. We also rece... See more
Company replied
Company details
Written by the company
We're Japan's passionate travel brand because we do things differently. We believe in travel with passion. In experiences. In using technology to give great service. And in showing Japan as more than just a land of history and religion, but as the land it is. A land full of intense flavors, vibrant sounds, diverse faces, fascinating personalities, incredible nature, and most importantly, unrivaled memories. It's also our home. We live it, we breathe it, and we never stop trying to do better. Thousands of people plan trips using our online platform, and many more happy travelers have journeyed to Japan with us. We’re a team of friendly, professional, multi-lingual, and super experienced Japan experts.
Contact info
4.7
Excellent
584 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We had a wonderful half-day with our…
We had a wonderful half-day with our guide Orya .She was very friendly, informative, and showed us many interesting places and things we didn’t know about. It was my second time in Japan, and I still discovered so many new things thanks to her. Highly recommended!
1 September 2026
Unprompted review
Reply from Tourist Japan
Thank you, Irina! We're so glad you had a wonderful half-day, discovering new places and stories even on your second visit to Japan is a real testament to her friendly, knowledgeable guiding. We'll be sure to pass your kind words along to her. Thank you for the recommendation, and we'd love to welcome you back for even more with Tourist Japan!
Great tour of Naga!
My husband, teenage daughter and I had a wonderful experience with Jaime Lopez as our guide. He was very knowledgeable and encouraged the spirit of the present moment. Sugoi! Wow! Highly recommend!
31 August 2026
Unprompted review
Reply from Tourist Japan
Thank you, Lauren! Sugoi indeed! We're delighted that you, your husband, and your daughter had such a wonderful experience with Jaime, his knowledge and gift for encouraging everyone to savor the present moment make for a truly special day. We'll be sure to pass your kind words along to him. Thank you for the recommendation, and we'd love to welcome your family back with Tourist Japan!
My guide
My guide, Jaime, was wonderful. He was very fun and informative and I had a great time. He took the time to answer questions and was so energetic and friendly. The sites we saw were amazing and I got to take a lot of pictures. Riding in the van was a nice break from the heat. Overall, I would definitely recommend.
30 August 2026
Unprompted review
Reply from Tourist Japan
Thank you, Amy! We're delighted Jaime made your day so fun and informative. His energy, friendliness, and patience with questions are exactly what we love in our guides. We're glad the sites gave you so many great photo opportunities, and that the comfortable van offered a welcome break from the heat! We'll pass your kind words to Jaime. Thank you for recommending us, and we hope to welcome you back with Tourist Japan!
The whole day was amazing
The whole day was amazing. We were lucky to get great views of Mt. Fuji from the lake and the pagoda. Sofia was an excellent guide and made the trip truly unforgettable.
30 August 2026
Unprompted review
Reply from Tourist Japan
Thank you, Pete! We're so glad the whole day was amazing and that you were treated to those stunning Mt. Fuji views from both the lake and the pagoda. Sofia truly has a gift for making a trip unforgettable, and we'll be sure to pass your kind words along to her. Thank you for traveling with us, and we'd love to welcome you back to explore more of Japan with Tourist Japan!
The tour was amazing!
The tour was amazing!! The guide was very informative, and friendly. She always asked how we felt before making a decision, and gave accurate expectations. My group got very lucky with how well we were able to see mt. Fuji. The weather was fantastic. Tourist Japan also did a wonderful job at arranging my tour. I accidentally missed the first tour, and they were able to work around my schedule to get me to the activities I wanted. And my second tour for the fish market was absolutely amazing! Again, the tour guide was great!
30 August 2026
Unprompted review
Reply from Tourist Japan
Thank you, Jordan! We're thrilled the tour was amazing and that your guide was so informative and attentive, checking in with the group and setting clear expectations really makes the day. How lucky to catch such fantastic weather and clear Mt. Fuji views! We're also glad our team could rework your schedule so smoothly after the missed first tour, and that your Tsukiji fish market tour was a highlight too. We'll pass your kind words to the whole team, and we'd love to welcome you back with Tourist Japan!
Jiro und Sumi have been the best…
Jiro und Sumi have been the best Tourguides. There were so friendly and accommodating. We had a great day in Tokyo and we got the best Restaurant recommendation on top. :)
28 August 2026
Unprompted review
Reply from Tourist Japan
Thank you, Anja! We're so glad Jiro and Sumi were friendly, accommodating, and full of great local knowledge, right down to that top restaurant recommendation! Days like yours in Tokyo are exactly what we love to create. We'll be sure to share your kind words with them both, and we'd love to welcome you back with Tourist Japan!
Mt. Fuji experience
Our tour guide Tomoko made our trip smooth and amazing! She gave us tips and information about the area. She is wonderful. We were able to have a couple of view points to take a photo of Mt. Fuji. Our driver navigated the roads safely and fast. Highly recommended!
27 August 2026
Unprompted review
Reply from Tourist Japan
Thank you so much, Kenneth! We're delighted Tomoko made your Mt. Fuji experience so smooth and memorable, sharing local insight and helpful tips while finding the perfect viewpoints for those special photos. We're also glad your driver helped make the day feel seamless, navigating the journey safely and efficiently so you could simply enjoy the experience. We'll be sure to pass your kind words along to them both. Thank you for traveling with Tourist Japan, and we'd love to welcome you back to discover more of Japan with us!
Tourist Japan Tokyo Tour
Excellent tour and conversation with Jiro, despite very hot and humid weather! He was very professional.
26 August 2026
Unprompted review
Reply from Tourist Japan
Thank you, Daniel! We're so glad you enjoyed the tour and great conversation with Jiro, and that his professionalism shone through even in the hot and humid Tokyo weather. We'll be sure to pass your kind words along to him. Thank you for traveling with us, and we'd love to welcome you back for another adventure with Tourist Japan!
Sophia was a fabulous guide She is …
Sophia was a fabulous guide She is extremely informed and made our day relaxing and most enjoyable. I would highly recommend her for a private tour.
25 August 2026
Unprompted review
Reply from Tourist Japan
Thank you so much, Lynne! We're thrilled Sofia made your trip both relaxing and memorable.
Her deep knowledge and easygoing warmth are exactly what we hope every guest experiences with Tourist Japan. That's at the heart of our private tours: exploring at your own pace with a local guide who can bring Japan's history, culture, and everyday life to life, while tailoring the day around what interests you most. It's about going beyond simply seeing the sights and creating a more personal connection with the places you visit.
We'll make sure Sofia hears how much her guiding meant to you. Thank you for traveling with Tourist Japan. We'd love to welcome you back!
Our guide, Sofia, was fabulous.
Our guide, Sofia, was so pleasant and knew exactly how to time our tour so it wasn’t too exhausting. We saw a lot of sights but planned in a very thoughtful way. We would definitely recommend her. Such a wonderful day.
25 August 2026
Unprompted review
Reply from Tourist Japan
Thank you, Karen! We're delighted Sofia planned your day so thoughtfully, seeing so many sights while keeping the pace comfortable and enjoyable takes real skill, and it's exactly what we aim for. We'll be sure to share your lovely recommendation with her. Thank you for such a wonderful review, and we'd love to welcome you back for another memorable day with Tourist Japan!
Did a best of Osaka tour with Scott and…
Did a best of Osaka tour with Scott and it was incredible. Scott had a mastery of the history there, a true appreciation for Osaka, and also was able to give the insider scoop of his favorite shops in Osaka. Great day!
21 August 2026
Unprompted review
Reply from Tourist Japan
Thank you, Summer! We're so glad the Best of Osaka tour with Scott was incredible. His mastery of Osaka's history, genuine love for the city, and insider tips on his favorite local shops are exactly what make our Osaka tours special. We'll be sure to pass your kind words along to Scott, and we'd love to welcome you back to explore even more of Japan with Tourist Japan!
It was a great tour visit
It was a great tour visit. Take lots of pictures of nice places.
Reiko, my guide is very professional and nice.
She explained very well the history of the place we visits.
Thanks
21 August 2026
Unprompted review
Reply from Tourist Japan
Thank you, Thomas! We're delighted you had such a great tour and captured so many photos of Japan's beautiful spots. Reiko is wonderful at bringing the history of each place to life in a clear, engaging way, and we'll be sure to pass your kind words along to her. Thank you for traveling with us, and we hope to welcome you back for another memorable day with Tourist Japan!
Kyoto & Nara Tour with Jamie
Jamie was a wonderful guide. He taught us so much about Japanese language, culture and history. He encouraged us to speak to locals which was lovely! We saw all the sights of Kyoto and had a good amount of time at each place. We also travelled to Nara which was great! We didn't feel rushed but were able to see so much!
20 August 2026
Unprompted review
Reply from Tourist Japan
Thank you so much for the wonderful review! We're delighted to hear that Jaime brought Kyoto and Nara to life through his knowledge of Japanese language, culture, and history. It’s especially great to hear that he encouraged you to connect with locals and gave you plenty of time to enjoy each stop without feeling rushed. We’ll be sure to pass your kind words along to Jaime, and we’d love to welcome you back to discover even more of Japan with Tourist Japan!
I enjoyed myself on Tokyo walking tour
I enjoyed myself on Tokyo walking tour. Jiro was very professional, nice, and knowledgeable about Japan. He also let the group take a detour to try out the viral " meat box" sandwich, which was nice. It was great seeing different parts of Tokyo like the Shrine, Temples, and the shopping areas. Furthermore, it was nice meeting the other people on the tour, they made the tour that more enjoyable. I would definitely recommend this tour to anyone who wants to see Tokyo.
18 August 2026
Unprompted review
Reply from Tourist Japan
Thank you, Cedrick! We're so glad you enjoyed the Tokyo walking tour with Jiro, from the shrines and temples to the shopping districts, and of course that famous viral "meat box" sandwich detour! Jiro's professionalism and deep knowledge of Japan really shine, and it's lovely that the fellow travelers made the day even more memorable. We'll share your kind words with him. Thank you for recommending us, and we hope to welcome you back with Tourist Japan!
Tokyo in a Day
We had a great time with Sumi and Shiro! They were very knowledgeable and organized. The tour was well structured with a good walking flow and a mix of stops. Lots of good opportunities for photos and learning about key sites in Tokyo. Sumi and Shiro were both incredible!
11 August 2026
Unprompted review
Reply from Tourist Japan
Thank you so much, Alicia! We're thrilled you had such a great time exploring the key sites of Tokyo. Knowledge, organization, and warmth are exactly what we look for in our local guides, and we love that the tour's flow left you plenty of opportunities for photos and discovery along the way. We'll happily pass your kind words, and we'd be delighted to welcome you back for another unforgettable day with Tourist Japan!
A must do tour of the Tsukiji fish market
This tour of the Tsukiji fish market was one of my all-time favorites. Our guide Jiro and his assistant Miko were friendly, kind and generous. Jiro shared his vast local and historical knowledge and created a memorable experience. And, best of all, we had the opportunity to sample a variety of wonderful food.
20 July 2026
Unprompted review
Reply from Tourist Japan
What a wonderful day at Tsukiji! We're thrilled Jiro and Miko made your Tokyo food tour so memorable, sharing local knowledge and delicious tastings is exactly what the Tourist Japan experience is all about. Thank you for travelling with us, and we'd love to welcome you back to explore even more of Japan soon!
Jiro and Sumi were fantastic
Jiro and Sumi were fantastic! They both went above and beyond to make our day great 👍
17 July 2026
Unprompted review
Reply from Tourist Japan
Thank you, Erin! It means so much to hear that Jiro and Sumi went above and beyond to make your day great. Pairing guests with hand-selected local guides who genuinely care is exactly the Tourist Japan way, and we'd love to welcome you back to explore more of Japan soon!
We had an excellent experience with our…
We had an excellent experience with our Tokyo walking tour. Yuki was a fantastic guide, very friendly, knowledgeable, and accommodating to our group. This was the last day of our trip to Japan and it was one of the highlights of our time here. I highly recommend booking with Tourist Japan
5 July 2026
Unprompted review
Reply from Tourist Japan
Thank you, Ethan! We're thrilled Yuki's warmth and local knowledge made your Tokyo walking tour such a highlight to end your trip on. It means a lot that you'd recommend booking with Tourist Japan, and we'd love to welcome you back for another adventure in Japan!
Jiro was a lovely tour guide
Jiro was a lovely tour guide! He was warm and friendly and knowledgeable and very helpful! I would GLADLY return for another tour with him!
3 July 2026
Unprompted review
Reply from Tourist Japan
Thank you so much, Shiri! We're delighted Jiro made your Tokyo tour so warm and memorable. His friendliness and local knowledge are exactly what we look for when hand-picking our guides. We'd love to welcome you back on another Tourist Japan tour soon!
Jiro was our tour guide for Tsujiki…
Jiro was our tour guide for Tsujiki Fish Market, and he was so personable, kind and extremely knowledgeable and helpful! He gave great tips on where to eat at the fish market and also helped guide us to purchase souvenir knives! We had several great bites that we were not even hungry for lunch, which carried my daughter and I until dinner in Kyoto! Jiro was also extremely helpful in many recommendations for us in Kyoto, that we had an excellent meal that evening as well! Thank you so much Jiro!!
27 June 2026
Unprompted review
Reply from Tourist Japan
Thank you so much for this wonderful review, Donna! We're absolutely thrilled to hear what an incredible experience Jiro provided at the Tsujiki Fish Market. It truly warms our hearts to know he made the visit so special, from the insider tips on where to eat, to helping you find the perfect souvenir knives, and even going above and beyond with Kyoto dinner recommendations. That's exactly the kind of deeply personal, knowledgeable guidance we strive to deliver on every Tourist Japan tour. We hope you and your daughter are already dreaming of your next Japan adventure, and we'd love to welcome you back!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.