The customer service was great! Tailored to my needs and no pushy sales pitch, but several times informing me of my options. The manager and staff of the Alexandria office will keep me coming back for... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had a wonderful experience with Tower Loan staff very nice ladies, I regret I didn’t take the offer for the 4500 now I wish I had taken it.
Company replied
Anytime I need money for anything they help me out . And my family has dealt with Tower Loạn since I was a child.
Company replied
The people was very helpful and informative. I appreciate them for helping me in a time of need.
Company replied
Company details
- Loan agency
- also in
- Car finance and loan company
- Financial Institution
- Mortgage Lender
- Non-bank financial service
About Tower Loan - Alexandria
Written by the company
About Tower Loan
Tower Loan operates more than 260 branch offices in Mississippi, Missouri, Illinois, Alabama, Louisiana, Texas, Tennessee, and Florida. The company is regarded as one of the largest and most progressive independent finance companies in the nation—and we’re proud of our reputation.Whether you're looking for a vacation loan, online loan, personal loan, or installment loan- Tower Loan is the place that says yes!
Our Goal
Throughout our extensive network of branch offices, the primary business of Tower Loan is consumer installment lending. Each member of the staff is here to serve and help every customer in a professional manner that is not intimidating at all. Tower Loan also offers our customers sales financing at various merchants in the local markets. Give your local office a call today or apply online to see how Tower Loan can help you!Contact info
1260 Texas Ave, Ste A, 71301, Alexandria, LA, United States
- 318-445-9336
4.4
Excellent
24 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Tower Loan - Alexandria
Thank you immensely for your feedback. We are glad our quick response met your needs. Tower Loan values your time.
Very polite people
Anytime I need money for anything they help me out . And my family has dealt with Tower Loạn since I was a child.
5 September 2026
Reply from Tower Loan - Alexandria
Thank you, Wanda! Your family's loyalty to Tower Loan means so much. We are glad to assist whenever needed.
I like the kindness and concern for the…
I like the kindness and concern for the customer. They are very good 👍
20 August 2026
Reply from Tower Loan - Alexandria
Thank you for your review, Jacqueline. We are delighted to hear you experienced kindness and genuine concern from our team at Tower Loan.
Friendly and professional employees,and…
Friendly and professional employees,and easy application.
22 August 2026
Reply from Tower Loan - Alexandria
Thank you for sharing, Brenda. Friendly, professional service and an easy application process are what we strive for at Tower Loan.
Reply from Tower Loan - Alexandria
Thank you for sharing your experience. We are glad your service experience was a positive one at Tower Loan.
Reply from Tower Loan - Alexandria
We are delighted to hear she delivered an amazing job. We will share your kind words with our team. Thank you, Sylvia!
Reply from Tower Loan - Alexandria
We are grateful for your kind words. Tower Loan appreciates your feedback about our helpful service.
Reply from Tower Loan - Alexandria
We are thrilled to hear you found our staff friendly. Thank you for choosing Tower Loan.
It was very easy to get a loan
It was very easy to get a loan. Friendly staff. Very professional
9 May 2026
Reply from Tower Loan - Alexandria
Thank you for your review. We appreciate your feedback about our easy loan process and friendly, professional staff.
Most unprofessional and non caring…
Most unprofessional and non caring staff. They are rude and inconsiderate of issues people may have . Do not recommend at all !
29 April 2026
Unprompted review
Reply from Tower Loan - Alexandria
We regret to learn about your experience with our staff. Your concerns are important to us. Please contact us at (318) 445-9336.
Always friendly and professional
7 April 2026
Reply from Tower Loan - Alexandria
Your review is appreciated. We strive to maintain friendly and professional service for all customers.
Reply from Tower Loan - Alexandria
We sincerely value your feedback about our easy and fast service. Thank you for choosing Tower Loan.
The people was very helpful and…
The people was very helpful and informative. I appreciate them for helping me in a time of need.
3 April 2026
Reply from Tower Loan - Alexandria
We are grateful for your kind words about our helpful and informative team during your time of need.
The customer service began at the front counter!
The customer service was great! Tailored to my needs and no pushy sales pitch, but several times informing me of my options. The manager and staff of the Alexandria office will keep me coming back for all future financial needs.
21 February 2026
Reply from Tower Loan - Alexandria
We are utterly delighted to hear about your excellent experience with our Alexandria office team and their tailored service approach.
The Staff was very helpful
The Staff was very helpful, gracious, and professional and great listener. Ms.Broudy.
30 January 2026
Reply from Tower Loan - Alexandria
We are elated to hear our staff was helpful, gracious, and professional. Thank you for this wonderful feedback, Ms. Broudy.
Reply from Tower Loan - Alexandria
We are delighted to hear you find our team always there to help. Thank you for recognizing our great staff.
I had a wonderful experience with Tower…
I had a wonderful experience with Tower Loan staff very nice ladies, I regret I didn’t take the offer for the 4500 now I wish I had taken it.
12 November 2025
Reply from Tower Loan - Alexandria
Thank you for your review! We appreciate your kind words about our staff and wonderful experience at Tower Loan.
Politics
They are very friendly and they get you exact what you need. They Will very much take care of you.
14 November 2025
Reply from Tower Loan - Alexandria
Thank you for your wonderful feedback. We appreciate your kind words about our friendly service and commitment to meeting your needs.
Everything was prompt also the loan…
Everything was prompt also the loan person was very polite no long waiting period
27 August 2025
Reply from Tower Loan - Alexandria
We're happy to hear that you had a prompt and polite experience with us and that you didn't have to wait long. Thank you for your positive feedback!
Reply from Tower Loan - Alexandria
Thank you for your positive feedback! We're pleased to hear that you felt treated like family. Your satisfaction is important to us, and we look forward to serving you again.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.