The young man that handled my request made sure everything was ready when I arrived and explained all of the paperwork. I greatly appreciated the promptness. Very friendly and professional atmosphe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The young lady that waited on me should have explained it to me instead I had to ask her questions. She needs to be more friendly to the customer. Over all the young black man is friendly and he expla... See more
Company replied
Dominique was so helpful during the loan process. She was cheerful when I met her in person.
Company replied
It was great the staff made to where i could get the best loan available!!
Company replied
Company details
- Loan agency
- also in
- Car finance and loan company
- Financial Institution
- Mortgage Lender
- Non-bank financial service
About Tower Loan - Lufkin
Written by the company
About Tower Loan
Tower Loan operates more than 260 branch offices in Mississippi, Missouri, Illinois, Alabama, Louisiana, Texas, Tennessee, and Florida. The company is regarded as one of the largest and most progressive independent finance companies in the nation—and we’re proud of our reputation.Whether you're looking for a vacation loan, online loan, personal loan, or installment loan- Tower Loan is the place that says yes!
Our Goal
Throughout our extensive network of branch offices, the primary business of Tower Loan is consumer installment lending. Each member of the staff is here to serve and help every customer in a professional manner that is not intimidating at all. Tower Loan also offers our customers sales financing at various merchants in the local markets. Give your local office a call today or apply online to see how Tower Loan can help you!Contact info
2950 S John Redditt Dr., Suite 101, 75904, Lufkin, TX, United States
- 936-600-5629
4.4
Excellent
28 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was great the staff made to where i…
It was great the staff made to where i could get the best loan available!!
18 August 2026
Reply from Tower Loan - Lufkin
Thank you for your wonderful feedback, Alonso. We are glad our staff helped you secure the best loan available at Tower Loan.
Loan was easy to get
Loan was easy to get, but the month payments and interest were outrageous. Consider another way to get the money or another loan company. Great people tho.
16 January 2026
Reply from Tower Loan - Lufkin
Thank you for taking the time to provide feedback. We value your kind words about our team and note your concerns regarding payments and interest rates.
Wonderful staff and customer service
Wonderful staff and customer service - very polite and attentive!
1 August 2026
Reply from Tower Loan - Lufkin
We are glad to hear your kind words about our staff and customer service. Being polite and attentive is a standard we proudly uphold.
Reply from Tower Loan - Lufkin
We are overjoyed to hear about your experience with our friendly and knowledgeable staff. Thank you, Gary!
Reply from Tower Loan - Lufkin
Thank you for your review, Lonzo. Your kind words about our service communication and staff are truly appreciated.
$3.75 monthly "convenience" fee???
Personnel were courteous and helpful. What I really DIDN'T LIKE was the $3.75/month "convenience fee" charge to set my account up for payment via direct withdrawal. I got my loan through Ivan Smith Furniture and it was for 0% for 24 months. Not sure if Ivan Smith personnel know about the charge, but I will tell them. I will not use this company again, they are too money hungry.
Got a reply thanking me for my comments on the "convenience fee", but they did not say they would do away with it. Direct withdrawal not only conveniences me, it also conveniences them. A computer program takes the money out of my account and puts it into theirs. MANY places will give you a better interest rate if you set up your payments via direct withdrawal.
17 July 2026
Reply from Tower Loan - Lufkin
We apologize for any inconvenience the convenience fee caused. We value your feedback regarding this charge and appreciate your kind words about our personnel.
Handling my case was quick and easy.
4 July 2026
Reply from Tower Loan - Lufkin
Thank you for your review, Debbie. We are glad your experience was quick and easy. Tower Loan appreciates your feedback.
Reply from Tower Loan - Lufkin
Thank you for your kind words about our customer service. We appreciate your feedback.
Dominique was so helpful during the…
Dominique was so helpful during the loan process. She was cheerful when I met her in person.
24 March 2026
Reply from Tower Loan - Lufkin
Thank you for sharing your experience with Dominique. We appreciate your recognition of her helpful and cheerful service.
Staff where so kind and willing to work…
Staff where so kind and willing to work with you. They went over and above.
27 February 2026
Reply from Tower Loan - Lufkin
We are ecstatic to hear our staff went above and beyond. Thank you for recognizing their kindness and dedication.
Great service and very nice people they…
Great service and very nice people they always have a smile when you walk in
16 January 2026
Reply from Tower Loan - Lufkin
Thank you for your review. We appreciate your kind words about our service and team's welcoming approach.
They treat me real nice an take of what…
They treat me real nice an take of what I need thanks
8 January 2026
Reply from Tower Loan - Lufkin
We are so happy to hear that you feel well-cared for and that we could assist you with your needs. Thank you for your feedback.
Reply from Tower Loan - Lufkin
Thank you for sharing your kind words about our team's attention and service at Tower Loan.
Reply from Tower Loan - Lufkin
We are thrilled to hear about your positive experience with our quick, easy response and kind service.
Efficiency and good customer service
1 November 2025
Reply from Tower Loan - Lufkin
We are pleased to hear about your positive experience with our efficiency and customer service at Tower Loan.
I like the fact that it was quick
I like the fact that it was quick
Friendly environment. I do think that he payment should be talked about before finalizing the transaction. But otherwise all good.
6 August 2025
Reply from Tower Loan - Lufkin
Thank you for your feedback. We're glad to hear you appreciated the quick service and friendly environment. We understand the importance of discussing payment details upfront and will take your suggestion into consideration for future improvements. Your input is valuable to us.
Reply from Tower Loan - Lufkin
We're glad to hear you had a great reception experience. Your feedback is appreciated and we look forward to serving you again in the future. Thank you!
The young man that handled my request…
The young man that handled my request made sure everything was ready when I arrived and explained all of the paperwork. I greatly appreciated the promptness. Very friendly and professional atmosphere.
Thank You
11 July 2025
Reply from Tower Loan - Lufkin
We're glad to hear that you had a positive experience with our team. Your feedback about the prompt service and professional atmosphere is greatly appreciated. Thank you for choosing us and for your kind words.
Courteous and informative
20 June 2025
Reply from Tower Loan - Lufkin
Thank you for the positive feedback! We're glad to hear that you found our service courteous and informative. We strive to provide the best experience for our customers. Your satisfaction is our top priority.
The young lady that waited on me should…
The young lady that waited on me should have explained it to me instead I had to ask her questions. She needs to be more friendly to the customer. Over all the young black man is friendly and he explain to you.over all I will tell others about your company.
17 June 2025
Reply from Tower Loan - Lufkin
Thank you for your feedback and for recommending us. We're glad to hear that you had a positive experience with one of our team members. We also appreciate your comments about our service and will strive to improve our communication to ensure all customers feel well-informed and welcomed.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.