Courteous and convenient service. The ladies in the office and kind and patient. Given the nature of these loans, the terms and timing are as good as they can be.
Company replied
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See what reviewers are saying
The manager on site was very courteous and professional. She explained every bit of the process to me. She is a good asset to your organization.
Company replied
They were truly very professional and through. I enjoyed getting to know there company and hope to continue that relationship
Company replied
Overall they did good. Easy process and timely help. Appreciate the support
Company replied
Company details
- Loan agency
- Car finance and loan company
- Financial Institution
- Mortgage Lender
- Non-bank financial service
About Tower Loan - McKinney
Written by the company
About Tower Loan
Tower Loan operates more than 260 branch offices in Mississippi, Missouri, Illinois, Alabama, Louisiana, Texas, Tennessee, and Florida. The company is regarded as one of the largest and most progressive independent finance companies in the nation—and we’re proud of our reputation.Whether you're looking for a vacation loan, online loan, personal loan, or installment loan- Tower Loan is the place that says yes!
Our Goal
Throughout our extensive network of branch offices, the primary business of Tower Loan is consumer installment lending. Each member of the staff is here to serve and help every customer in a professional manner that is not intimidating at all. Tower Loan also offers our customers sales financing at various merchants in the local markets. Give your local office a call today or apply online to see how Tower Loan can help you!Contact info
5160 Collin McKinney Pkwy, Suite 800, 75070, McKinney, TX, United States
- 469-343-0923
4.0
Great
13 reviews
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Reply from Tower Loan - McKinney
We are overjoyed to hear our friendly staff made your experience positive. Thank you for choosing Tower Loan.
Courteous and convenient service
Courteous and convenient service. The ladies in the office and kind and patient. Given the nature of these loans, the terms and timing are as good as they can be.
3 December 2025
Reply from Tower Loan - McKinney
We genuinely admire your feedback about our courteous and convenient service. Thank you for recognizing our team's kindness and patience.
great experience went in they were nice…
great experience went in they were nice and didn’t take long
12 November 2025
Reply from Tower Loan - McKinney
Thank you for your positive feedback, Juan. We are happy to hear about your great experience with our friendly team.
Customer service has been awful
Customer service has been awful. I’ve repeatedly asked to be removed from auto pay in order to change payment date and once again it had hit my account without my consent.
2 April 2025
Reply from Tower Loan - McKinney
Thank you for sharing your experience. We apologize for the inconvenience you've faced with the auto pay issue. Your feedback is important, and we will use it to improve our services. Please contact the Branch Manager directly so we can address your concerns more effectively.
Reply from Tower Loan - McKinney
We're glad to hear that our office team was able to assist you with your questions. Your feedback is appreciated and we strive to continue providing excellent service. Thank you for your review.
Overall they did good
Overall they did good. Easy process and timely help. Appreciate the support
9 July 2025
Reply from Tower Loan - McKinney
Thank you for the positive feedback! We're glad to hear that you found our process easy and timely. Your appreciation for our support means a lot to us.
Nice professional courtesy answered all…
Nice professional courtesy answered all my questions quick, easy process
10 May 2025
Reply from Tower Loan - McKinney
Thank you for the positive feedback! We're glad to hear that you found our process quick and easy, and that our team was able to provide you with the information you needed. We strive to deliver a professional and efficient service. Thanks again!
Customer service is the worst
Customer service is the worst. The customer service agents are very unprofessional especially the ones in Texas. I will never ever get a loan with Tower loan again. The biggest mistake.
7 April 2025
Unprompted review
Reply from Tower Loan - McKinney
We understand your frustration with your recent customer service experience. We appreciate you bringing this to our attention and will use your feedback to improve our service. We strive to provide a positive experience for all our customers.
They were truly very professional and…
They were truly very professional and through. I enjoyed getting to know there company and hope to continue that relationship
3 April 2025
Reply from Tower Loan - McKinney
Thank you for the 5-star rating and positive feedback. We're glad to hear you found our team professional and thorough. We also look forward to continuing our relationship with you. Your support is greatly appreciated.
The manager on site was very courteous…
The manager on site was very courteous and professional. She explained every bit of the process to me.
She is a good asset to your organization.
15 February 2025
Reply from Tower Loan - McKinney
We appreciate your kind words about our manager. We're glad you had a positive experience and that our manager was able to provide you with the information you needed.
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