The location in Pasadena Texas, on Fairmont Parkway has great customer service, they help you in the process, its great service overall, I would come back again.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I love it how they trust my commitment They reached out to me for a loan opportunity and I took it ! Approved easy and smooth application Thankyou for your business 💕 I hope to gain more out of it!
Company replied
The staff attending were very courteous and willing to work with me regarding my needs… I wouldn’t think it would be that fast… but it was … thank you to the girl Jessica and her supervisor …
Company replied
They call a little much but are very helpful and reasonable. I haven't had a problem at all. The process is easy and payments can be made by phone or online.
Company replied
Company details
- Loan agency
- Car finance and loan company
- Financial Institution
- Mortgage Lender
- Non-bank financial service
About Tower Loan - Pasadena
Written by the company
About Tower Loan
Tower Loan operates more than 260 branch offices in Mississippi, Missouri, Illinois, Alabama, Louisiana, Texas, Tennessee, and Florida. The company is regarded as one of the largest and most progressive independent finance companies in the nation—and we’re proud of our reputation.Whether you're looking for a vacation loan, online loan, personal loan, or installment loan- Tower Loan is the place that says yes!
Our Goal
Throughout our extensive network of branch offices, the primary business of Tower Loan is consumer installment lending. Each member of the staff is here to serve and help every customer in a professional manner that is not intimidating at all. Tower Loan also offers our customers sales financing at various merchants in the local markets. Give your local office a call today or apply online to see how Tower Loan can help you!Contact info
1001 G Fairmont Parkway, 77504, Pasadena, TX, United States
- 713-929-9894
4.5
Excellent
17 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The location in Pasadena Texas
The location in Pasadena Texas, on Fairmont Parkway has great customer service, they help you in the process, its great service overall, I would come back again.
3 January 2026
Reply from Tower Loan - Pasadena
We're happy to hear that you had a great experience at our Pasadena location on Fairmont Parkway. We appreciate your positive feedback regarding our customer service, and we look forward to seeing you again.
The convenience of applying for a loan…
The convenience of applying for a loan and the closing was really smooth.
10 December 2025
Reply from Tower Loan - Pasadena
We are elated to hear the convenience and smooth closing made your loan experience positive with Tower Loan.
Courteous and a smooth process.
4 November 2025
Reply from Tower Loan - Pasadena
Thank you for your wonderful feedback! We appreciate you noting our courteous service and smooth process.
Reply from Tower Loan - Pasadena
Thanks for highlighting our fast and professional service. We appreciate your feedback about our welcoming approach.
They was very helpful to my needs
24 September 2025
Reply from Tower Loan - Pasadena
Your positive feedback means everything to us. We appreciate you recognizing our helpful service at Tower Loan.
Very helpful and quick service.
13 September 2025
Reply from Tower Loan - Pasadena
We are utterly delighted to hear you found our service helpful and quick. Thank you for choosing Tower Loan.
The staff attending were very courteous…
The staff attending were very courteous and willing to work with me regarding my needs… I wouldn’t think it would be that fast… but it was … thank you to the girl Jessica and her supervisor …
13 August 2025
Reply from Tower Loan - Pasadena
Thank you for sharing your positive experience. We're pleased to hear that our team, especially Jessica and her supervisor, provided courteous and efficient service. Your feedback is greatly appreciated and encourages us to continue delivering excellent service.
Very good and polite attention
Very good and polite attention, Javier understand my needs and help me get the best loan for my necessities.
18 July 2025
Reply from Tower Loan - Pasadena
Thank you for the 5-star rating and for sharing your positive experience with us. We're glad to hear that Javier was able to assist you effectively and meet your needs. We strive to provide the best service to our customers. Your feedback is greatly appreciated.
Amazing Customer Service
I went during my lunch break and it was very quick and easy! The staff is very friendly! Would definitely recommend to my friends and family!
2 July 2025
Reply from Tower Loan - Pasadena
We're glad to hear that your visit was quick and easy, and that our staff made a positive impression. Your recommendation to friends and family is greatly appreciated. Thank you for your 5-star review!
Easy process to receive the funds
26 June 2025
Reply from Tower Loan - Pasadena
We're glad to hear that you found the process to receive funds straightforward and easy. We strive to make our services as user-friendly as possible. Thank you for your positive feedback!
Great service and friendly staff
Great service and friendly staff. Made the process easy and quick.
6 June 2025
Reply from Tower Loan - Pasadena
Thank you for the positive feedback! We're glad to hear that you found our service great and our staff friendly. We always strive to make the process as easy and quick as possible. Your satisfaction is our priority.
Convenient
They call a little much but are very helpful and reasonable. I haven't had a problem at all. The process is easy and payments can be made by phone or online.
15 April 2025
Reply from Tower Loan - Pasadena
Thank you for the positive rating and for sharing your experience. We're glad to hear that you find our process easy and our team helpful. We appreciate your feedback regarding the frequency of calls and will take it into consideration. Thank you for choosing our services.
I love it how they trust my commitment…
I love it how they trust my commitment They reached out to me for a loan opportunity and I took it ! Approved easy and smooth application Thankyou for your business 💕 I hope to gain more out of it!
15 April 2025
Reply from Tower Loan - Pasadena
We're glad to hear that you found our loan application process easy and smooth. Trusting our customers' commitment is a key part of our service. We look forward to continuing to serve your financial needs. Thank you for your positive feedback!
Javier was quick and helpful
Javier was quick and helpful. Got in and out in about 20 minutes.
11 April 2025
Reply from Tower Loan - Pasadena
We're glad to hear that you had a positive experience with Javier and appreciated the efficiency of our service. Your feedback is valuable to us. Thank you for taking the time to share your experience.
They have great customer service l, the gent stayed at the office.waiting for me even though it was close to closing time.
Great experience
11 February 2025
Reply from Tower Loan - Pasadena
We're glad to hear you had a great experience! Your positive feedback is much appreciated. Thank you for taking the time to share it.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.