Tower Loan - Richardson Reviews 8

TrustScore 4 out of 5

4.0

401 W. President George Bush Hwy, Suite 128, 75080 Richardson, TX, US


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See what reviewers are saying

Rated 5 out of 5 stars

I like working with the people here at Tower Loan . Not only are they in my neighborhood, but they recognize me when I stop by. I can get updated statements after a payment, and the loan process was... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service and easy process, plus very good rates and repayment plans

Company replied

Rated 5 out of 5 stars

The staff is friendly. The process of applying loan is very easy and fast

Company replied


Company details

  1. Loan agency
  2. Car finance and loan company
  3. Financial Institution
  4. Mortgage Lender
  5. Non-bank financial service

About Tower Loan - Richardson

Written by the company

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Types of Loans
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Learn About Us

About Tower Loan

Tower Loan operates more than 260 branch offices in Mississippi, Missouri, Illinois, Alabama, Louisiana, Texas, Tennessee, and Florida. The company is regarded as one of the largest and most progressive independent finance companies in the nation—and we’re proud of our reputation.

Whether you're looking for a vacation loan, online loan, personal loan, or installment loan- Tower Loan is the place that says yes!

Our Goal

Throughout our extensive network of branch offices, the primary business of Tower Loan is consumer installment lending. Each member of the staff is here to serve and help every customer in a professional manner that is not intimidating at all. Tower Loan also offers our customers sales financing at various merchants in the local markets. Give your local office a call today or apply online to see how Tower Loan can help you!

Contact info

  • 401 W. President George Bush Hwy, Suite 128, 75080, Richardson, TX, United States

  • 469-998-3332

4.0

Great

TrustScore 4 out of 5

8 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

No issues

No issues, friendly customer service,

1 October 2025
Unprompted review
Tower Loan - Richardson logo

Reply from Tower Loan - Richardson

We deeply cherish your positive feedback about our friendly customer service team at Tower Loan.

Rated 1 out of 5 stars

Deceptive trade practices, beware! 

Deceptive trade practices! We bought a new mattress and apparently the financing was through this company. After we bought the mattress the account information we were sent was made to look like all the other trash advertisements that we receive every week.

We had no calls, no text messages, and we were the ones who had to call the mattress company to find out what was going on with our loan why haven't we heard about anything. Of course by the time we figured it out, we were in default of the loan, our 0% interest was no longer applicable, and they are charging us an outrageous 18% interest!

I spoke with the manager and explained the situation but it became obvious that this is a common practice of theirs to Swindell their customers. 

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Experience was for quick

Experience was for quick, professional and enjoyable.

16 December 2025
Tower Loan - Richardson logo

Reply from Tower Loan - Richardson

We are delighted to hear your experience was quick, professional and enjoyable. Thank you for choosing Tower Loan.

Rated 5 out of 5 stars

The staff is friendly

The staff is friendly. The process of applying loan is very easy and fast

29 November 2025
Tower Loan - Richardson logo

Reply from Tower Loan - Richardson

We genuinely admire your kind words about our friendly staff and easy loan application process.

Rated 5 out of 5 stars

Excellent service

Great customer service , very friendly

7 November 2025
Tower Loan - Richardson logo

Reply from Tower Loan - Richardson

We are absolutely thrilled to hear about your excellent experience with our friendly customer service team at Tower Loan.

Rated 5 out of 5 stars

Outstanding experience with Johnmarie

Outstanding experience with Johnmarie, the process was fast and easy outstanding customer service.

7 November 2025
Tower Loan - Richardson logo

Reply from Tower Loan - Richardson

We are overjoyed to hear about your outstanding experience with Johnmarie and our fast, easy process.

Rated 5 out of 5 stars

I like working with the people here at…

I like working with the people here at Tower Loan . Not only are they in my neighborhood, but they recognize me when I stop by. I can get updated statements after a payment, and the loan process was smooth.

27 June 2025
Tower Loan - Richardson logo

Reply from Tower Loan - Richardson

We're glad to hear that you've had a positive experience with our team at Tower Loan. It's wonderful to know that our local presence and personalized service have made a difference for you. Thank you for sharing your feedback and for choosing us for your loan needs.

Rated 5 out of 5 stars

Professional staff

Excellent customer service and easy process, plus very good rates and repayment plans

12 February 2025
Tower Loan - Richardson logo

Reply from Tower Loan - Richardson

Thank you for the positive feedback! We're glad to hear that you found our customer service excellent and our process easy. Your satisfaction with our rates and repayment plans is important to us. We look forward to serving you again in the future.

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