Tower Loan - Russellville Reviews 15

TrustScore 4.5 out of 5

4.4

318 1 South Jackson Ave, 35653 Russellville, AL, US


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See what reviewers are saying

Rated 5 out of 5 stars

They are always very professional and kind. Know what they are doing.

Company replied

Rated 5 out of 5 stars

Very friendly people to deal with. Getting a loan was very easy and done in a timely manner. I would recommend them for anyone needing financial help.

Company replied

Rated 5 out of 5 stars

Loan officer reviewed my financial situation, and helped make a decision that made making my payments easier, and more sensible.

Company replied

Rated 5 out of 5 stars

they were understanding and fast to cover all bases. friendly atmosphere and good work

Company replied


Company details

  1. Loan agency
  2. Car finance and loan company
  3. Financial Institution
  4. Mortgage Lender
  5. Non-bank financial service

About Tower Loan - Russellville

Written by the company

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Types of Loans
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Learn About Us

About Tower Loan

Tower Loan operates more than 260 branch offices in Mississippi, Missouri, Illinois, Alabama, Louisiana, Texas, Tennessee, and Florida. The company is regarded as one of the largest and most progressive independent finance companies in the nation—and we’re proud of our reputation.

Whether you're looking for a vacation loan, online loan, personal loan, or installment loan- Tower Loan is the place that says yes!

Our Goal

Throughout our extensive network of branch offices, the primary business of Tower Loan is consumer installment lending. Each member of the staff is here to serve and help every customer in a professional manner that is not intimidating at all. Tower Loan also offers our customers sales financing at various merchants in the local markets. Give your local office a call today or apply online to see how Tower Loan can help you!

Contact info

  • 318 1 South Jackson Ave, 35653, Russellville, AL, United States

  • 256-277-6889

4.4

Excellent

TrustScore 4.5 out of 5

15 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

They are always very professional and…

They are always very professional and kind. Know what they are doing.

17 April 2026
Tower Loan - Russellville logo

Reply from Tower Loan - Russellville

We sincerely value your feedback about our professional and kind service. Thank you for recognizing our team's expertise.

Rated 5 out of 5 stars

Loan officer reviewed my financial…

Loan officer reviewed my financial situation, and helped make a decision that made making my payments easier, and more sensible.

5 February 2026
Tower Loan - Russellville logo

Reply from Tower Loan - Russellville

We are thrilled to hear our loan officer helped make your payments easier and more sensible for your financial situation.

Rated 5 out of 5 stars

get atmospheric wonderful people an…

get atmospheric wonderful people an everyone seem to be on point.

10 January 2026
Tower Loan - Russellville logo

Reply from Tower Loan - Russellville

We're glad you enjoyed the atmosphere and the people around. We appreciate you taking the time to leave us such wonderful feedback.

Rated 5 out of 5 stars

Very helpful & friendly

Very helpful & friendly

10 December 2025
Tower Loan - Russellville logo

Reply from Tower Loan - Russellville

We are overjoyed to hear you found our team helpful and friendly. Thank you for choosing Tower Loan.

Rated 5 out of 5 stars

Excellent service

Safe and easy

10 October 2025
Tower Loan - Russellville logo

Reply from Tower Loan - Russellville

We are overjoyed to hear you found our service excellent, safe and easy. Thank you for choosing Tower Loan.

Rated 5 out of 5 stars

effievient and friendly

they were understanding and fast to cover all bases. friendly atmosphere and good work

16 July 2025
Tower Loan - Russellville logo

Reply from Tower Loan - Russellville

Thank you for the positive feedback! We're glad to hear that you found our service fast, understanding, and friendly. We strive to create a welcoming atmosphere while ensuring all aspects are covered efficiently. Your satisfaction is our priority.

Rated 5 out of 5 stars

Good service

17 June 2025
Tower Loan - Russellville logo

Reply from Tower Loan - Russellville

Thank you for the positive rating! We're glad to hear you found our service good. We strive to provide the best experience for our customers.

Rated 5 out of 5 stars

Lee made is easy and explained…

Lee made is easy and explained everything well.

26 June 2025
Tower Loan - Russellville logo

Reply from Tower Loan - Russellville

We're glad to hear that you had a positive experience and found our explanations helpful. Your feedback is greatly appreciated. Thank you for the 5-star rating!

Rated 5 out of 5 stars

So far so good

So far so good

20 June 2025
Tower Loan - Russellville logo

Reply from Tower Loan - Russellville

We're glad to hear that your experience has been positive so far. We strive to maintain this level of service and hope to continue meeting your expectations. Thank you for your feedback!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! Quick & easy process. Thank you!

31 May 2025
Tower Loan - Russellville logo

Reply from Tower Loan - Russellville

We're glad to hear that you found our customer service excellent and the process quick and easy. Your positive feedback is greatly appreciated. Thank you!

Rated 1 out of 5 stars

Still pending a call from corporate…

Still pending a call from corporate office pass 7 days

10 April 2025
Tower Loan - Russellville logo

Reply from Tower Loan - Russellville

We're sorry to hear about your experience. We understand the importance of timely communication and we apologize for any inconvenience caused. Your feedback is valuable and will be taken into consideration to improve our services. You'll need to speak to a regional supervisor, not anyone at our corporate office. The local office can take a message for the supervisor to pass along.

Rated 5 out of 5 stars

Very friendly people to deal with

Very friendly people to deal with. Getting a loan was very easy and done in a timely manner. I would recommend them for anyone needing financial help.

14 April 2025
Unprompted review
Tower Loan - Russellville logo

Reply from Tower Loan - Russellville

Thank you for the 5-star rating and the positive feedback. We're glad to hear that you found our loan process easy and timely. Your recommendation means a lot to us. We look forward to serving you again in the future.

Rated 5 out of 5 stars

Very friendly and helpful workers

Very friendly and helpful workers

5 March 2025
Tower Loan - Russellville logo

Reply from Tower Loan - Russellville

We're so glad to hear you had a positive experience with our team. We appreciate your kind words and will share your feedback with our staff.

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