Town & Country Law Reviews 

1,110
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 279 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for being exceptionally helpful, polite, and thorough when carefully explaining wills and complex legal processes during personal consultations. Consumers note that the overall service is extremely efficient, remarkably straightforward, and offered at a very reasonable price without any hard selling. However, some people mentioned experiencing unexpected delays, poor communication issues, or receiving inaccurate advice regarding their important legal documents. A few reviewers also felt somewhat disappointed with the overall value or the prolonged time it took to successfully complete their final arrangements.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are extremely knowledgeable,... See more

Service

Reviewers highlight positive aspects of service, noting that staff are exceptionally knowledgeable, polite,... See more

User experience

Clients share positive opinions on user experience, highlighting how options are laid out clearly without any... See more

Customer service

Consumers find customer service to be positive and supportive, noting that representatives are friendly and... See more

Price

People report positive experiences with price, highlighting very reasonable and unmatched charges for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I finally made my Will and completed POA documents; its a very daunting thought and i've kept dodging it. However, Nathan made me feel very much at ease and clearly explained any "technical" areas so... See more

Rated 5 out of 5 stars

Beth made me feel very comfortable discussing such a sensitive topic I found the process extremely easy so much so that I also completed my power of attorney with her. Great service at a fraction... See more

Rated 5 out of 5 stars

Your consultant, Alfie Adams, was extremely knowledgeable and very gifted in being able to explain everything clearly. There was no pressure, and I really felt he had understood what my needs were. He... See more

Rated 5 out of 5 stars

Following an online enquiry we got a call the next day and arranged a free consultation visit to discuss my moms will with her John Reeves turned up atvthe agreed time, was professional, respectul a... See more


Company details

  1. #9 of 39 best companies in Estate Planning Lawyer
  2. #20 of 83 best companies in Law firm
  3. #15 of 60 best companies in Lawyer
  4. #31 of 154 best companies in Legal Services
  5. #5 of 11 best companies in Paralegal Services Provider

About Town & Country Law

Written by the company

Town & Country Law is a specialist estate-planning business helping individuals and families across England & Wales protect their wishes, assets and loved ones.

We provide clear, practical advice that enables clients to make informed decisions about their future and gives them confidence that their affairs have been properly organised.

Our core services include professionally prepared single, mirror, trust and living wills; lasting powers of attorney; trust creation and estate structuring; inheritance and succession planning; probate support; will registration and secure storage; and trustee services. We support clients with needs ranging from a straightforward will to more complex arrangements involving property, vulnerable beneficiaries, blended families or wider inheritance considerations.

Every client is guided through a structured consultation and documentation process. We take time to understand their family circumstances, assets, priorities and concerns, explain the available options in plain English, and tailor our recommendations accordingly.

Clients are kept informed throughout preparation, review and completion, with regulated legal professionals involved where work constitutes a reserved legal activity. This approach combines technical care with the friendly, approachable service that clients value.

What makes Town & Country Law particularly distinctive is the combination of personal advice and the operational strength of AISS, our purpose-built digital platform. AISS connects consultants and in-house teams across the client journey. It brings together digital fact-finding, secure document and identity collection, electronic approvals and signatures, case workflow, drafting coordination, client communications, payments, audit information and integrations with core legal systems.

By reducing fragmented administration and giving teams clearer visibility of each matter, AISS helps us provide a more consistent, responsive and efficient service while preserving human support and accountability.

Our model is built around clarity, accessibility and trust. We combine nationwide reach with personal relationships, offer tailored rather than one-size-fits-all planning, and support our work with £5 million professional indemnity cover, professional-body standards and strong independent client feedback. We continually use technology, structured processes and client feedback to improve how our service is delivered.

Ultimately, our purpose is not simply to produce legal documents. It is to help people understand their choices, protect those who matter most and put robust plans in place for the future.

By bringing specialist estate-planning knowledge, approachable advisers and technology designed around real client and staff needs into one joined-up service, Town & Country Law delivers an experience that is both reassuringly personal and operationally modern.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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4.9

All reviews

(1,110)

278 reviews in the last 12 months

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Rated 5 out of 5 stars

Polite, Professional and Friendly

Daniel was polite, professional and friendly, and provided very clear explanations. He made the process of making a will very easy and straightforward. I wouldn’t hesitate to use this company again.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent trust, Will and probate consultation.

I had a consultation regarding a Will, probate and trust. I knew very little about any of these subjects, our representative Alfie Adams was punctual and extremely knowledgeable, polite and friendly. He explained things very clearly and thoroughly and we were very happy with the product and the competitive price. I cannot recommend Alfie and the company highly enough.

26 January 2026
Unprompted review
Rated 5 out of 5 stars

The lady I spoke to made the whole…

The lady I spoke to made the whole experience easy and pleasant she sorted everything out that I wanted sorting my will ,power of attorney everything . Yes I would go back again if there was anything else
Would highly recommend

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Needing a will

My husband and I were very pleased with the services of Town and Country and found Alfie very helpful. We didn’t feel rushed and any questions we had he was happy to explain. Thank you .

24 January 2026
Unprompted review
Rated 5 out of 5 stars

Alfie made my husband and I feel at…

Alfie made my husband and I feel at ease he was very professional and knowledgeable he explained every step of writing a will and the best way for us to proceed. He told us what the company was all about and how they would deal with all our information.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Very thorough and professional

I was recently visited by John Reeves , one of the companies estate planners regarding my will .
Very thorough and professional, very easy to commu icate with and no pressure to buy .
Thanks John!

14 January 2026
Unprompted review
Rated 5 out of 5 stars

I’ve used Town & Country Law for making…

I’ve used Town & Country Law for making my “Will” It’s was so easy & friendly and could understand everything that was explained to me. It took just 2phone calls the later one just 40 minutes to set up my “ Will” and get it actioned it couldn’t have been easier and the cost is unreal. Thankyou to the people I dealt with for making it so easy and giving me peace of mind. I will be recommending them to my friends.👍

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I used Town & Country Law to write my will. Daniel was extremely helpful and made the process very easy. I would recommend them to write your will.

22 December 2025
Unprompted review
Rated 5 out of 5 stars

Alfie turned up right on time

Alfie turned up right on time, looking very smart and very young!! 😆 Extremely confident to say the least, He knew exactly what he talking about and made me and the wife very at ease. Gave us all the options with no pressure to sell.
Very glad I made the phone call, if I ever need a solicitor again I know who to call.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Make sure you have a will made !

A visit to my home, from a friendly representative made all the difference. Alfie had time to listen and very sympathetic to my loss. Every request for my will was met and he helped me, in guidance to other issues. I have recommended Town & Country law to my friends. Thank you.

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Advice and No pressure

Our appointment had been booked to see Alfie. The young man returned up on time and smartly dressed. Very well spoken. We explain what what we would like doing and needed as we wasn't happy with prior arrangement. Alfie was great he explain everything so clear , nothing was to much for him. There was no pressure just advice. We were also told anything we need help with just to ring or email him to make an appointment and he will come back and help.

13 January 2026
Unprompted review

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