I finally made my Will and completed POA documents; its a very daunting thought and i've kept dodging it. However, Nathan made me feel very much at ease and clearly explained any "technical" areas so... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- #9 of 39 best companies in Estate Planning Lawyer
- #20 of 83 best companies in Law firm
- #15 of 60 best companies in Lawyer
- #30 of 153 best companies in Legal Services
- #4 of 10 best companies in Paralegal Services Provider
About Town & Country Law
Written by the company
Town & Country Law is a specialist estate-planning business helping individuals and families across England & Wales protect their wishes, assets and loved ones.
We provide clear, practical advice that enables clients to make informed decisions about their future and gives them confidence that their affairs have been properly organised.
Our core services include professionally prepared single, mirror, trust and living wills; lasting powers of attorney; trust creation and estate structuring; inheritance and succession planning; probate support; will registration and secure storage; and trustee services. We support clients with needs ranging from a straightforward will to more complex arrangements involving property, vulnerable beneficiaries, blended families or wider inheritance considerations.
Every client is guided through a structured consultation and documentation process. We take time to understand their family circumstances, assets, priorities and concerns, explain the available options in plain English, and tailor our recommendations accordingly.
Clients are kept informed throughout preparation, review and completion, with regulated legal professionals involved where work constitutes a reserved legal activity. This approach combines technical care with the friendly, approachable service that clients value.
What makes Town & Country Law particularly distinctive is the combination of personal advice and the operational strength of AISS, our purpose-built digital platform. AISS connects consultants and in-house teams across the client journey. It brings together digital fact-finding, secure document and identity collection, electronic approvals and signatures, case workflow, drafting coordination, client communications, payments, audit information and integrations with core legal systems.
By reducing fragmented administration and giving teams clearer visibility of each matter, AISS helps us provide a more consistent, responsive and efficient service while preserving human support and accountability.
Our model is built around clarity, accessibility and trust. We combine nationwide reach with personal relationships, offer tailored rather than one-size-fits-all planning, and support our work with £5 million professional indemnity cover, professional-body standards and strong independent client feedback. We continually use technology, structured processes and client feedback to improve how our service is delivered.
Ultimately, our purpose is not simply to produce legal documents. It is to help people understand their choices, protect those who matter most and put robust plans in place for the future.
By bringing specialist estate-planning knowledge, approachable advisers and technology designed around real client and staff needs into one joined-up service, Town & Country Law delivers an experience that is both reassuringly personal and operationally modern.
Contact info
Town & Country Law Head Office, Building A, Weaver Road, LN6 3QN, Lincoln, United Kingdom
- 0800 7999246
- hello@townandcountrylaw.co.uk
- townandcountrylaw.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 20% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It’s huge, it’s emotional, it’s very important.
It’s very emotional writing a will, setting up a trust, appointing a power of attorney, it’s a big thing. However it was all made so easy and straightforward by everyone that I dealt with at this fabulous organisation. I had so many queries, sometimes what I felt were silly questions, but everyone was so kind, patient, extremely knowledgeable and always there for me. I can’t name just one person because everyone is exceptional. Everything is completed now and I’m so very grateful for Town & Country Law. Thankyou.
Bethany was absolutely amazing from the…
Bethany was absolutely amazing from the first enquiry to the final email, can't fault her polite and professional manner!
We didn’t have a great overall…
We didn’t have a great experience. After feeling we had been given incorrect info we cancelled our POA the day after with the agent. We had nothing in writing and after several attempts to ask about our refund, and being told “it’s ok, you will get it”, we called the office to be told our POA had not been cancelled. We did get a refund once it was flagged but had it gone past the 14 days it might have been a different outcome. We agreed to keep the wills which had to be amended three times and it all felt rather messy from our first meeting to finally receiving the correct products.
Town and Country office staff were always responsive and professional but it felt as if the chap who came to the house didn’t really care once he had the money apart from a few short text messages. We didn’t feel confident in what he told us, so we checked and it was incorrect. We felt we deserved better communication considering the £1000 we paid and felt we had been duped a little into agreeing to the POA when we now know we can do it ourselves for a third of the cost. He was a little over familiar for the subject matter, and the details he took were incorrect hence why it had to be changed three times. Not great, hard for us to recommend.

Reply from Town & Country Law
Quick and easy to do
Quick and easy to do
Very polite and all sorted in no time.
Great Experience
Had a phone call from Kirsty Redding with regards to what sort of Will would suit my partner & myself, she was absolutely brilliant, gave us all the information, was not pushy into trying to sell us something we didn't really need and was very easy to talk to.
Would recommend this company & Kirsty.
Excellent professional service.
Town and Country Law were excellent in explaining and dealing with issues that we were having with conveyancing and dealing with a trust.
Chloe in particular put our minds at ease and dealt directly with the conveyancers, ultimately resolving queries raised, she kept us informed throughout this period and was always happy to answer any questions that we had.
Fantastic Service and would highly recommend this Company.
Alfie was very knowledgeable about what…
Alfie was very knowledgeable about what we wanted and polite and had plenty of time to go over everything even spoke to my daughter on the phone and answered all her questions thank you Alfie
Easy explanation
Easy explanation. Joined all the dots. With no pressure.
Pleased customer
The person I dealt with ( Abi) was very professional and patient. Everything explained clearly and I did not feel pressurised in any way. From start to receiving my will was about 6 weeks.
Abi was very professional and dealt…
Abi was very professional and dealt with it all very well
Will sorted in your own home
Easy no hassle experience & Will sorted in your own home. Friendly, knowledgeable staff, would highly recommend.
I had an issue with my documents &…
I had an issue with my documents & requested a refund. This was dealt with quickly & efficiently. I recieved a full refund within a couple of days.
proffesional in understanding the…
proffesional in understanding the precedure
Our will
Nathan at Town and Country made our experience of making a will very simple. He explained everything very clearly. Would definitely recommend.
Trustworthy, Honest and fair.
The young lady who came to our house was very helpful and informative, all our questions were answered and our concerns allayed. We are very pleased with everything that Town & Country Law have done for us and would not hesitate to recommend them.
Excellent and professional service from…
Excellent and professional service from Daniel. He explained everything and we worked together to get the best outcome for my wishes. Definitely recommend for Will writing and excellent value for money.
Easy Process for a Will
I was putting off making a Will thinking it would be a daunting drawn out process.
However Daniel called me and was friendly and helpful making everything seem much easier than I expected.
He explained the process and mentioned other options that are available.
I have only made the initial consultation and started the process but excellent service so far!
Excellent service
We recently used Town and Country Law for Trust, Wills and Lasting Power of Attorneys.
We had a home visit by James from the Stamford branch.
He arrived exactly at the arranged time and spent a good while explaining the process clearly and patiently answered all of our questions.
We can’t recommend them enough right from our visit with James and contact from the office the customer service throughout has been exceptional.
Daniel was very efficient and…
Daniel was very efficient and professional and willing to help
Derek came to my house and we discussed…
Derek came to my house and we discussed my will etc … I felt very at ease and enjoyed our conversations and found them very informative … thank you so much .. would not hesitate to refer to my friends
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.