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TowUniverse.com Reviews 

400
•
TrustScore 4.5 out of 5

4.6

Vehicles & Transportation
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Review summary

Created with AI, based on recent reviews

Evaluating 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the user-friendly website, noting how simple it is to browse, confirm vehicle fitment, and place orders without any hassle. Shoppers are also very pleased with the competitive pricing, clear product descriptions, and helpful assistance provided by staff during their purchases. Some people were dissatisfied with unexpected delivery delays and frustrating issues with tracking information updates. Consumers mentioned waiting extended periods for shipments to arrive or facing problems reaching support when components went missing. Others reported that certain orders took weeks longer than expected or sometimes arrived with damaged packaging materials.

What people talk about most

Product

Users describe positive interactions with product, expressing appreciation for finding exact items like... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how easy the platform is... See more

Order

People report positive experiences with order, highlighting that the website is easy to use and processing... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising exceptionally fast... See more

Service

Reviewers highlight positive aspects of service, frequently expressing satisfaction with the fast delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just received my order today. The communication from TowUniverse was excellent. They let me know when my order shipped and provided a tracking number. They also let me know when it was delivered. Th... See more

Rated 5 out of 5 stars

I had been told by different people what I needed to haul my fifth wheel. Ella was super helpful in figuring out the safest and most secure way of hauling my fifth wheel across the country. We shall s... See more

Rated 5 out of 5 stars

I placed my order after a bad experience with another company that just could not seem to get their mistakes fixed after over a month. I received this order within 2 days of ordering. And it was all t... See more

Rated 5 out of 5 stars

I looked all over for a specific air-conditioning unit and they were back ordered on every website except this one. I ordered it on a Wednesday. I got it the next day absolutely unbelievable service... See more

Company details

  1. Vehicles & Transportation

Information provided by various external sources

TowUniverse.com is dedicated to serving you and all of your trailer and towing needs. With over 10 years of experience we are here not just to offer you quality parts but to extend support, service and help with installation. We are available by phone every day and are excited to hear your questions and help get you the parts you need. We deal exclusively with name brand parts. Many of our products come with lifetime warranty. When you contact us you will get someone that actually knows the product in and out and will be able to provide the answer to your question guaranteed.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

400 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(400)

110 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

This was too easy...!!!

This was too easy...!!!! I bought a hitch kit for a 2025 Pilot. The kit you sold me was the best value on the internet, this along with free and fast shipping. Installation with the Curt wiring kit was fast and simple. The bumper did not have to come off, or trimmed, like the the OEM and other aftermarket brands. Thank you very much for a great quality product at a reasonable price....!

26 September 2024
Unprompted review
Rated 4 out of 5 stars

Large tow vehicle

Web site was very intuitive and helpful. Help us to order the correct product for the application we were going to use it on.

21 September 2024
Unprompted review
Rated 5 out of 5 stars

Easy lookup

Easy lookup, free shipping, best price I could find. What more could I ask for?
I'll be back to shop again!

6 September 2024
Unprompted review
Rated 1 out of 5 stars

TowUniverse.com is a scam !

Ordered tow hitch with a harness, received harness and some random box of wires. Towuniverse.com is dodging my emails. I guess their prices ARE too good to be true ! Don’t order anything. It’s a scam.

10 August 2024
Unprompted review
Rated 5 out of 5 stars

Product description was good…

Product description was good, website was easy to navigate, and ordering was simple and quick…. I cannot comment on the delivery time or packing condition until I receive my order.

4 August 2024
Unprompted review
TowUniverse.com logo

Reply from TowUniverse.com

I appreciate the feedback! Please check out junk/spam folder, sometimes our order notifications get put there! If not, please reach out to me at sales@towuniverse.com if you need additional assistance. Thank you!

Rated 5 out of 5 stars

Fash shipping …

Ordered on Sunday and for a vacation that I'm leaving on Friday so I messaged customer service Monday afternoon and they called me within a minute or two ,Awesome communication and great customer service, hitch arrives Wednesday fast shipping, and great price five star service

17 June 2024
Unprompted review

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