this is my 3rd trade of lego sets and will be looking to do more. good price offered in initial value and confirmed when verified. I received 1st 2 payments promptly took slightly longer for the 3rd.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Toy Exchange website was so easy to use. When selling Lego sets you can get an instant quote by inputting the set code and a few details eg is it a complete set or has it got instructions. We were... See more
Excellent service,clear instructions money came through really quickly. I sold loose Lego which Toy Exchange will buy by the Kilo.I will use Toy Exchange again with confidence.
I had a great experience selling my used LEGO to Toy Exchange. They were prompt with their payments, making the whole process straightforward and hassle-free. So far, I've sent in two parcels and plan... See more
Company details
- #72 of 112 best companies in Toy shop
Written by the company
Toy Exchange allows you to sell your toys quick and easily for cash. We currently buy LEGO, Action Figures, Scalextric, Playmobil and Sylvanian Families. Our simple valuation tool tells you up front what we pay for your toys.
Contact info
United Kingdom
- contact@toy-exchange.co.uk
- toy-exchange.co.uk
4.6
Excellent
369 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Took a very long time to get paid
Took a very long time to get paid. Rubbish communication from the company - despite emailing numerous times, never had a single response. Other than emailing, impossible to get in touch with Toy Exchange. Companies House shows this company is just run by two guys in their 20s with limited cash flow. Beware.
2 December 2025
Zero support is a letdown
I wasn’t happy with the amount paid out for the package I sent it was much less than quoted (which wasn’t much to begin with). I reluctantly accepted the payout but contacted them to ask advice about how I could potentially improve the value of the next package. Months later they still haven’t bothered to respond hence I haven’t sent them anything else. It’s a shame because I thought it was a great solution to recycling the toys you don’t need anymore.
24 July 2025
Trade in lego
Trade ended as it was supposed to ...but. very slow , sent email and never got a reply, tracking service was no good .
Said that after 30 days of nothing received email confirming they received the goods and payment was in bank a few hours after
11 November 2025
Great communication and easy process
Great communication and easy process, couldnt fault!
24 October 2025
Organised a sale of my sons Lego with…
Organised a sale of my sons Lego with prepaid label. Parcel was delivered by DHL and a confirmation email received well over a week ago and I have heard absolutely nothing.. no confirmation of receipt or acknowledgement to my follow up emails. Very disappointed
10 October 2025
Unprompted review
Recommended for selling Lego
Sold some Lego to the company. Easy process and their website provided good guidance. Postage was paid for by them and then within a few days of them receiving the package the money was in my account. Would recommend!
1 October 2025
DO NOT USE THIS COMPANY
Do not use this company. My son sent them 8kg of Lego - confirmed delivered on 16/09 and not received payment 2 weeks later. They won’t even respond to emails chasing!
16 September 2025
Unprompted review
Clear instructions and prompt payment
Clear instructions and prompt payment. Thank you.
11 September 2025
Well organised transfer
Though I had to initially wait to sell my lego as the website was on holiday and then backlogged, once I did, the service was flawless and unproblematic. I had to wait a little over a week between shipping my lego until being paid.
11 September 2025
Posted the mixed Lego
Posted the mixed Lego, and received the money in the bank days later.
11 September 2025
Such a great and easy way to get rid of…
Such a great and easy way to get rid of Lego, very happy
3 September 2025
Great way to exchange unwanted Lego…
Great way to exchange unwanted Lego postage for cash. A straightforward process with postage costs covered.
3 September 2025
Great service
5 August 2025
Unfortunately I did not have a good…
Unfortunately I did not have a good experience with Toy exchange this time. They did not respond to my emails, were slow to pay and paid the wrong amount to the amount agreed, I did eventually have the correct amount paid.
11 August 2025
Exactly as described
Quick, easy and well instructed! Really pleased with my experience with Toy exchange
11 August 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.