All aspects of purchasing the car insurance were fully covered and e planned. The agent checked that I understood what was being covered or not and asked often if I had questions
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I looked at Toyota Insurance when I bought my car last year and found it far more expensive than my existing provider. However, this year they came up very well priced on a comparison site, so I deci... See more
Today, I needed some help to buy my car insurance and to understand what I am purchasing. I am grateful of the help I have received today. The person on the other side of the phone, was patient an... See more
Lovely to speak to the company direct who answered my questions in an understandable manner. The person who I spoke to was helpful and welcoming. We all know how easily it is to complain but forget... See more
Company details
- #136 of 227 best companies in Insurance agency
- #33 of 67 best companies in Car and Motor Insurance Agency
Written by the company
With a defaqto 5-star rating, drivers can enjoy one of the most comprehensive levels of cover available. Our insurance extends the Toyota experience to non-Toyota drivers too - for those who value quality and peace of mind. Full details of benefits and exclusions for each product are included in individual policy documents.
Contact info
7th Floor, 52-56 Leadenhall Street, EC3A 2BJ, London, United Kingdom
- 0333 103 9950
- service@toyotamotorinsurance.co.uk
- toyotainsuranceservices.co.uk
4.6
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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I got a letter saying you wanted more…
I got a letter saying you wanted more information about my cover you need it all done by Monday or my insurance would be cancelled should of told me this before yesterday I phoned up today and one of your colleagues helped me do this
30 July 2026
Reply from Car Insurance by Toyota Insurance Services
Good Morning,
Thank you for your review of our services and I am sorry to hear you have had a poor experience.
It is sometimes required following a policy being purchased to provide information to validate details on a policy. This is usually requested by our Underwriting Team.
However, as you have expressed dissatisfaction, I have referred this to our Complaints Team who will contact you in due course.
Kind regards,
Billy
Toyota Insurance Services
Good all round service.
6 August 2026
Very good service
29 July 2026
Spoke to someone in customer service to…
Spoke to someone in customer service to discuss my insurance felt terrible in their conversation…
5 August 2026
Reply from Car Insurance by Toyota Insurance Services
Good morning,
Thank you for taking the time to leave your review. I am sorry to hear that you were left feeling disappointed following your conversation with our Service Team.
We welcome the opportunity to investigate your concerns; however, we would require some additional information and context to assist with our review.
I have passed your details to our Complaints Team, who will contact you in due course. We value all customer feedback and appreciate the opportunity to look into your concerns and work towards a resolution.
Kind regards,
Claire
Toyota Insurance Services
toyota
vert easy to do ,phoned today and the person i spoked to was very heipful and courteous
4 August 2026
I have found my experience good so far
I have found my experience so far, has been pretty straightforward with information recieved.
I have only just started my vehicle insurance journey with you.
Thankyou
29 July 2026
Switching providers
It was simple enough online, but there was a glitch and the documents could not be downloaded. Fortunately, this was easily resolved by talking to an advisor.
29 July 2026
Easy to use and straight forward…
Easy to use and straight forward information on portal. Thamks
4 August 2026
Very good customer service and really…
Very good customer service and really appreciate it
28 July 2026
No hassle with getting insurance quotes…
No hassle with getting insurance quotes and then easy to buy. Highly recommend.
4 August 2026
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