Well made and a perfect fit for my homemade chessboard. My grandson will use this chessboard carry bag to transport the chessboard back and forth to University without risk of damage. I recommend this... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was sceptical about this site due to the bad reviews saying it was a scam but ended up ordering anyway as I didn’t want to disappoint my son at Christmas as I’m sure many parents didn’t. I can now... See more
Company replied
I'm not going to penalize this company for being really slow to deliver because there was a postal strike and I'm not sure if that was part of the issue or not. What I will say is the final product wh... See more
All Team members were very helpful,responding very fast to my messages. Especially Bella she was very good. Excellent work she did responding and helping me with infirmation. Thank you.
4.2
Great
36 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I'm not going to penalize this company…
I'm not going to penalize this company for being really slow to deliver because there was a postal strike and I'm not sure if that was part of the issue or not. What I will say is the final product when it arrived here was in great shape, well made and my grandson absolutely loves it. So I can't write a bad review because it's a quality product!!
16 January 2025
Unprompted review
Cute Quokka Stuffed Animal Plush Toy, Australia Animal Plushie, Cuddly Quokka Doll-10 inches
Love our purchase. Well made and would purchase from this seller again :)
1 January 2025
Unprompted review
They displayed a kamigawa neon dynasty…
They displayed a kamigawa neon dynasty draft booster box on sale for $68 on boxing day. Waited 2 months for delivery just for a single pack to arrive. Roughly a 10x mark up on a single pack. They know what they're doing. It's a scam
27 December 2024
Unprompted review
Reply from ToysCentral Canada
Dear Customer,
We understand that you were not happy with the product delivered to you. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not meet your expectations, but we assure you that this will be checked thoroughly, and corrective actions will be taken.
I have sent an email to your registered email ID. Please liaise with me over the same email thread. We hope you will give us another chance soon.
Regards,
ToysCentral
Be aware
Well, this was an interesting lesson for me. I simply wanted to cancel my order and receive a refund. I was offered a 10% refund. When I complained, I was offered a full refund. Then, bizarrely, I was notified of product shipment and thanked for my business etc…
Stay clear of this company. I don’t care about the money. I do care that they most definitely do this routinely. I’m tired of wasting my time trying to get the refund and don’t care at this point. Moving on…🤷♂️
23 December 2024
Unprompted review
Reply from ToysCentral Canada
Hi Doug,
We sincerely apologize for the inconvenience caused. We understand that you are not happy with the service provided to you and assure you that this will be checked thoroughly and corrective measures will be taken.
I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.
Thank you for your understanding and patience.
Regards
Jyoti
Toyscentral.ca must be a scam
The toy I ordered was grossly overpriced but they seem to be the only place to order it. I received an email right away and a text but that has been over 9 days ago and I have sent a note for updates with no response. I am beginning to think this is a scam and will contact my credit card company a call to investigate unless I hear back soon. Has anyone else experienced this?
22 January 2024
Unprompted review
Reply from ToysCentral Canada
Dear Customer,
We understand that you were not happy with the product delivered to you. We have proceeded to carry out a full refund. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future.
Regards,
Swapnil
Great shopping experience
The website was easy to navigate and you had the item I was looking for (that was otherwise hard to find in Canada). Quick shipping!!
1 May 2023
Unprompted review
They had the product in stock
They had the product in stock. Shipping was quick and easy. Product arrived undamaged and will make a great addition to my collection.
17 February 2023
Unprompted review
I ordered mud flaps by Rctruckfactory…
I ordered mud flaps by Rctruckfactory unfortunatly stock was depleted. Toy Central was quick to email me about trying to get the parts out to me as soon as possible. To my surprise days later my product was shipped. I build RC semi trucks and will definitly come back for my and my clients parts!
23 February 2023
Unprompted review
Great
Great was always updated about the package.company texted me to let me know what was going on about the parcal.great company service.
20 February 2023
Unprompted review
It was a fast and easy service
It was a fast and easy service. Came faster then I expected.
12 December 2022
Unprompted review
Service was very fast
Service was very fast. Product was exactly as shown and in mint condition 10/10
21 October 2022
Unprompted review
We are so in love with the astronaut…
We are so in love with the astronaut set we ordered, I was a little disappointed that your online selection didn’t have more stuff. However my overall experience was amazing
17 October 2022
Unprompted review
Amazing hard to find items!
Amazing hard to find items with a great selection. Excellent communication with tracking and fast shipping. I would definitely buy from Toys Central again and highly recommend them.
14 October 2022
Unprompted review
Reply from ToysCentral Canada
Hi Christine,
Thank you so much for your positive feedback on the product. We value your thoughts and strive to provide you with the best products & customer service experience.
Regards,
Swapnil
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.