TP Link Reviews 7,629

Bryant was very helpful with all my questions

Bryant Chacon gave me fast and good assistance.
He understood the problem and gave a good and fast solution by redirecting me to further assistance. Thank you.

Had a problem installing the App for my ISP supplied router which my ISP didn’t seem to understand.
Carlie at the TP Link support team responded to my emails swiftly, efficiently and patiently so that I was able to take the router to my ISP and with the information Carlie supplied was able to articulate exactly what action was needed which I did not feel competent enough to undertake myself as a non-technical person. First class support.

Helpful and Quick support.

Really good walk through of the troubleshooting of my unit. Unfortunately could not solve the issue but a new unit has been requested to replace as under warranty. Very helpful thanks Glenn 😃

Unhappy that the tech team closed the ticket without reviewing it at all.

I'm not happy that assuming 40% of broadband wired over wireless is fine is ok.
9.3 gbps wireless on a deco be65 and only seeing 450mb is not 40%.

The guy was really nice, helpfull and patient. The service was great!! The product started working after his help. I was talking with Alexander Caberto.

Prompt help and advisor was well informed
They gave me several options were patient and resolved my issue as my extender would not join new WiFi. All resolved satisfactorily

Update 5-May-2026
I got FI NESSED! I dont actually know if i spoke to a human. After getting help with a query some hacked into the app and deleted previous videos TP Link /TAPO were very unhelpful.. Its all very suss

Alec was very helpful, fixed the problem promptly

Carlie H. gave me great support when my power adapter for my WIFI unit suddenly stopped working. He also answered all my questions in a timely manner. And also I like that they have 24/7 support.

This is why im still using TP link :)

Bought the x50 mesh system,gave up after about 90mins,it initially connected without internet,reset three or four times,kept saying it was connected,then the red light came on numerous times.I followed what it says on the app religiously,but still no good.Putting it back for a refund.If this is how a mesh system works,NO THANKS.

I spoke with Alec and he was very helpful, quickly resolved my issue via the online chat which i found easier to use than the phone. Only thing is the chat randoms disconnects you and you have to start the queueing process all over.

As far as customer service and advice I am very satisfied, helpful and easy to follow help and hints, especially from Paisley who went above and beyond to get my problem sorted, mainly due to my lack of technical knowledge rather than the product itself. I thoroughly recommend this product.

Even though I was using chat (not bot), Jonathan was extremely helpful and resolved the issue quickly.

TP-Link support was very helpful and professional. They listened to the issue carefully, guided me through the troubleshooting steps, and once the fault was confirmed, they quickly started the warranty replacement process. Thank you very much Joshua

Great service! especially to Joshua he is a big help!

Listen - Joshua saved my neck! I couldn't connect to my router, and he helped me tremendously! It was quick, clear, and easy - great experience. Thank you!

I had issues with my Internet connection. Got help from a service officer named Carlo, who was straight to the point and aided me troubleshooting and adapted to my circumstances.
Great service