TP Link Reviews 7,629

I didn't like that the remote support wasn't more hands on, alot of the steps to fix my issue had to be done by me and I'm not so much of a tech person, also I felt a bit lost with the instructions I was given, some of it was not clear enough. I also didn't like the length of time I had to wait to resolve my issue as it took weeks.

Very quick response to chat questions, if you type in "speak to agent" ..you really get someone 24-7 as well!
Agent Alec very helpful and knowledgeable and patient. Thanks

the signal is always slow, and your employees are so hard to contact i think it's not fair for our monthly payment 👎👎👎👎

Carlie was able to address and resolve my enquiries effectively. She also provided several options to help resolve the issue. Thank you.

I was having trouble connecting my new TP Link AX1800 router to the internet, Dodo my provider, couldn't get it online. I spoke Mirei Huang from TP Link customer service, within 5-minutes she had my new router online. She was competent and skilled.

very patient, was understanding and had all the right answers.

So far Glenn has been great, it's always great to receive help in a concise and bit receive patronising responses. Glenn has been polite and helpful throughout

Andrei the agent was very helpful and knowledgeable about the issue. Would trust him to help anytime!

Marcus solved our problem very quickly and was most helpful.
Thank you Marcus

I’ll be honest—I started this experience with serious doubts.
I’ve had too many past experiences with tech support that went nowhere, so from the moment I began typing my first message, every keystroke carried the expectation that I’d get a generic, incompetent response and end up chasing my tail, wasting time.
I was wrong.
Completely wrong.
What I received instead was top-tier, professional support—responsive, thoughtful, and detail-oriented. The team didn’t just reply, they engaged, listened, and drove toward resolution with clear intent and care.
The product itself is excellent. After a firmware update and proper setup, I’m now getting outstanding performance—around 650 Mbps download and 350 Mbps upload—with stable MOD IPTV working exactly as expected. Within 24 hours, my experience went from major purchase regret to complete satisfaction.
But what truly stands out is the support team. They are driven, competent, and clearly care about getting it right for the customer. That combination is rare.
TP-Link should be proud of this team. This is what great support looks like.
Highly recommended.

Super patient and helpful. Really appreciate the support I was giving from Bryant Chacon today, Thank you!

I wanted to share a quick thanks to the TP-Link team for how they handled the bufferbloat situation on the GE400 Router.

Honestly, it’s been a breath of fresh air dealing with them. Instead of just giving me the usual "restart your router" runaround, the team actually listened and worked hard to get the firmware sorted. They were genuinely nice people to deal with and clearly cared about getting the performance right.

It’s great to see a company that actually backs their gear and stays on top of things until the job is done. Huge props to the team for the help

I had a technical issue following install of a new service provider router. Joshua on the chat ran me through all the options and offered 2 acceptable solutions.

Really helpful & solved my problem

Tech Help: Kinsey was great at helping me set up my extender. Amazing service without a long wait on hold.

Jonathan was very helpful. He was able to answer my question quickly.

Hedrison, the tp-link support engineer was excellent in sorting out my problem.

I almost gave up using the camera because of the problem. Hely from online support, with his knowledge, sent me a list of what I should check to solve the problem. I did that, and I found a voltage drop in the power supply to the camera. And that was my fault, because I hooked up different gadgets to the same power adapter. I disconnected them, and the camera started working well again.

TP-LINK support team member Kinsey was excellent and very patience with this 78 year old as we worked through the process of reconnecting my TP-LINK modem after changing my ISP.
Second time I have been supported by TP-LINK in recent years (set-up DECO house mesh WiFi system) same outcome. Top service from TP-LINK support team member