TPG Reviews 1,073

The amount of hoops you have to jump just to have an employee to do their job which the money they take from me goes to pay their wages is ridiculous. I just wanted to update my credit card details for goodness sake’s ! I’m not asking for any details . I’m sick and tired of being told that I can do that myself that what they are being paid to do .

After a bad experience i had a customer liason officer by the name of Kimberley who took it upon herself to fix up my huge propblem after a few failed attempts once this amazing lady got her hands on my complaint She didnt stop until it was completely fixed and for her amazing help and being so understanding together the problem was fixed within one week So all i can tell people anyone who has a issue with TPG please be sure to get Kimberley as your customer lisson officer and from a one star im going to 5 star only for Kimberley no one else the 5 stars are only for her . I wish i had you from the beginning , All your staff needs to be trained by you Kimberley . Your amazing. As for the rest of the them very unprofessional people dont go anywhere near these monkeys they purposely cancelled my home number that we had for 20 + years just to get back at me fo cancelling there internet that was one of the worst i had ever experienced. Dont risk it

Rude customer service, charging fee's if not giving 30 days notice to cancel.

TPG is absolutely awful! Never ever go with them.
Their communication call numbers are absent of people who can solve problems and their website is so difficult to navigate for people with vision impairment.
They threatened to turn off my 97 year Aunt's phone while she was in hospital due to no fault of her own as her bank card had
expired and she wasn't aware that she had to update her details with them.
I have tried to resolve this issue on their website and TPG call takers on her behalf for the past six weeks to no avail.
Dreadful experience.
My reply in response to TPG's message following the above:
I don't use Facebook or Instagram.

internet goes down everyday they only care about there shareholders not there customers internet goes down alot.

Even 1 star is to much to TPG I wish I could give 0 . The worst and terrible internet provider in Australia. I had technical problems and after waiting more than a hour on the phone they simply hung up and i had to ask my friend to come and fix it . TPG provider bad internet which has problems all the time and thier customer service is the worse . So disappointed and NOT recommended at all . Terrible 👎

Avoid TPG at all costs. Call centre staff is very hard to understand ( call centre is from Philippines) keep hanging up as I was trying to sort out the technical issue in the for the last few months repeatedly

It just gets worse since my last review! No replies to my emails documenting proof of the service not working. When a human finally responded their idea of troubleshooting was to try to bully me into a more expensive plan. What a joke.

If I could rate this minus 10 I would! The customer service is diabolical - they should be shut down. Do not waste your time and money, save your sanity and go with ANY other provider

Mobile network coverage is ridiculously bad. Just even trying to check email or banking takes sooo long.

They are charging for 30 days cancellation, without bring it up to the customers attention on sign up.
Cancelling paid invoices and issuing new invoices without notification of cutomers on already paid amounts, which equals fraud. Will be reported to ombudsman.

I work for a Not For Profit NDIS provider, supporting people with disabilities in the Canberra region - and we've had a consistently poor experience with TPG’s customer service over an extended period. Despite multiple cancellations and clear authorisation from our organisation, TPG repeatedly refused to assist because the original account holder had left our organisation. We made numerous attempts via phone, online chat and identity‑verification forms, yet were still told they would only speak with the previous staff member who no longer works for Focus ACT. We have been charged monthly for a service that was no longer in use, and when we followed the formal cancellation process and provided the required notice, TPG’s systems still forced later dates, and invoices continued to arrive. In the end, TPG’s own advice was to dispute charges through our bank rather than actually resolve the issue. On top of consistent billing and cancellation frustrations, communication around a particular site visit was unclear, which wasted staff time.

That sums up the overall experience: unhelpful processes, dodgy identity verification processes, and poor follow‑through on cancellations. I wouldn't be trusting them with my own sensitive or private information!

Customer service representatives have been trained to speak in a way that on the surface, sounds professional but is actually really blunt and condescending. You know that 'peeved' feeling you get when speaking to a robot on the phone, yeah? Well you'll get that same feeling even though you are not speaking with a robot. Whereas companies such as Aussie Broadband and GoodTel are ACTUALLY competitive, helpful and genuinely human.

We’ve since moved our services elsewhere and will never recommend TPG for personal or business use based on our experience. We wanted to terminate our 'relationship' years ago but, like a crazy ex, they just keep wanting more $$$ out of an easy target!

No words can explain my last two days. hours on the phone to TPG to set up my new esim on another phone.
andd still i wait. now they say they are having technical issues. aweful customer service. I am moving on to another provider.

My advice to anyone considering TPG -FORGET IT
They are rubbish, Since we moved to them we have had very little access to the internet and since 4th December we have had none and the constant calls have got us nowhere.
They. constantly say they sill call within 24 hours and not once have we had a c all back I have to constantly call them
After having our 3rd Technician here last Tuesday who advise they had spoken to Engineering and that someone from there would call us in the next 24 hours well tat call came today and not from engineering from some one who cant do anything as usual.
They can't call engineering they can only send an email and they are not getting a reply so I said call them but no they cant.
This is the way you run a business apparently but in the meantime our business is suffering as we have no internet.
SO SAVE YOUR SANITY AND CHOOSE ANOTHER PROVIDER NOT TPG

TPG never fulfil promises. On top of consistently poor internet connections that frequently drop or fall far below assured speeds, account specialists failed to honour their promised retention discount for a further 6 months, charged me full price on my latest bill more than one week after they supposedly initiated processing of the discount and, when I called to complain, assured me that the discount will commence from the next billing cycle. I've had enough of their empty promises and have since moved on to another ISP.

It may be cheap for your phone, but so is the service. I would not recommend this company at all to anyone. they could not help me to get it eSIM and I am without a phone for 2 to 3 days. No I can call Me. No one can text me and I cannot call or text anyone.

Disappointing! had no internet for 24 hours and their reply was maybe it will fix itself... Then they said a technician will be out within 24 hours.... I rang again for them to tell me they know nothing about my issue... Simply Incompetent!!!!

TPG accepted to return money taken for services NOT received. They deposited the refund and the very next day deducted the same amount from our account.
We are dealing with the TIO to get the money back and it has been months.
Do not even bother to use this company.

TPG has to be the worst internet provider in the world. In the three weeks since I was connected to the wonderful world of TPG I have had internet for only 12 hours on the first day and only very very limited service for the next 3 days. Since then I have had no internet and despite numerous calls and countless hours on hold the magnificent TPG customer care team have done absolutely nothing. Actually, I tell a lie, we did have an engineer come round. He advised that there was a problem with a module in the building but as this was owned by a company called Vision he couldn’t do anything. He promised to escalate the case and I would hear from TPG within 2 hours. I’m still waiting 8 days later. I’ve been told my case is being escalated so often by so many people and promised so much but nothing is done. I’ve finally done what I should have done weeks ago - I’ve cancelled my account with TPG. Goodness knows if my cancellation will go smoothly. Anyone who is looking for an internet provider please avoid TPG they are awful.

Singing up time misleading information on their web site: their so called "NBN modem" is needed; Network down about 24 hours perid once within half year; Very often (almost everyday) drop out no internet access while still showing "Connected"; No fixed contract but a special "Cost for service during 30-day notice period" more than $90 is payable if you choose to leave; This happens in 2025 in a big suburb near Sydney; It revealed online that TPG was part of vodafone which had a name we all know before. Try it if their cheap starter price is good.