Absolute terrible company, paid the initial £1 for the free trial and IMMEDIATELY CANCELLED the trial and they still took £24 off my damn card. I’ve sent a cancellation letter through a different comp... See more
Company replied
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See what reviewers are saying
Same issue as may other customers. Paid £1 for initial tracking and cancelled the monthly subscription almost immediately. A month later they took £25 from my account which my banks fraud team is no... See more
Company replied
Catbytes run a digital drop in club in Lewisham. A visitor came to us to say she was being continuously charged for a single parcel delivery. We thought it was very unusual for a one off delivery to o... See more
Company replied
A total waste of time. I paid £1 initially for no useful information at all. Now they have taken £24.90 on my debit card being the 1st supposedly monthly subscription which commences 3 days after init... See more
Company replied
1.1
Bad
193 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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These are scammers
These are scammers! It is impossible to cancel the subscription, they can withdraw money from the card in a month.
1 July 2025
Unprompted review
Reply from Trackerly
Hello Oleksandr Zakharkin,
We’re very sorry to hear about your concerns and understand your frustration.
Please note that our service includes a trial period before any subscription is activated, allowing users to try the platform before committing. We take subscription management seriously and aim to make cancellation straightforward.
We encourage you to contact us directly at support@trackerly.net or by phone at +44 20 39 10 38 7 (Monday to Saturday, 8AM to 8PM). Our team is here to assist you promptly and resolve any issues.
Best regards,
The Trackerly Team.
This site is a scam
This site is a scam. Do not use it. The small print entitles them to deduct £24 from your account 3 days from your initial payment of £1. And what's more this is an annual payment. To cancel I had to speak to an agent on the phone who was most unpleasant. Beware !
11 June 2025
Unprompted review
Reply from Trackerly
Hello Dave,
We’re sorry to hear about your disappointment and understand your concerns. Our service includes a trial period that allows users to test the platform before any commitment, and all conditions are displayed during the sign-up process.
We take your feedback seriously and would be happy to review your situation in detail. Our team is here to assist you and ensure everything is handled appropriately.
Please feel free to reach out to us at support@trackerly.net or by phone at +44 2 039 910 387, from Monday to Saturday, 8:00 a.m. to 8:00 p.m.
Best regards,
The Trackerly team
Just like other reviewers-they take…
Just like other reviewers-they take your money and you get nothing. SCAM SCAM SCAM!
7 June 2025
Unprompted review
Reply from Trackerly
Hello Brian Jones,
We’re very sorry to hear about your experience and understand your frustration. Please know that our service offers the possibility to test the site before any commitment, and we aim to ensure a clear and secure user experience.
If you haven’t received what you ordered or if there was any issue with your account, we’d be happy to investigate and help resolve it as quickly as possible.
You can contact us at support@trackerly.net or by phone at +44 2 039 910 387, from Monday to Saturday, 8:00 a.m. to 8:00 p.m.
Best regards,
The Trackerly team
This site is a scam
This site is a scam. They collected £1 from my account and trying to collect another £24.90 the company is a scam please run from them.
8 June 2025
Unprompted review
Reply from Trackerly
Dear Yemi Macaulay,
We’re truly sorry to hear that you feel this way. We fully understand how frustrating unexpected charges can be, and we appreciate the opportunity to clarify things.
When you placed your order, a no-commitment trial period was automatically included. This is clearly mentioned before confirming payment and is designed to give users the opportunity to explore all features of Trackerly before deciding whether to continue. We’re sorry if this wasn’t as clear as it should have been in your case.
We’d be happy to review your account in detail and help resolve this situation as quickly as possible. Please don’t hesitate to contact us directly at support@trackerly.net or by phone at +44 2 039 910 387. Our team is available Monday to Saturday, from 8:00 AM to 8:00 PM, and will be glad to assist you personally.
We hope to hear from you soon and thank you again for your feedback.
Have a great day,
The Trackerly Team
Do not use a con
Do not use this site I tried to use it on Thursday 29th May was charged £1 but it never tracked my package then today 1st of June had a message from my bank saying they were trying to take a further £24.90 I told my bank I did not recognise this transaction they immediately stopped the payment but then had to contact fraud helpline resulting in my card being cancelled so now have to wait for delivery of new card which could take 5 days and if I need any shopping etc. will have to travel 2 miles to branch to draw cash.
A complete con only gave 1 star cos you can't give 0
The unsubscribe link does not work says
"Error for site owner invalid site key"
1 June 2025
Unprompted review
Reply from Trackerly
Hello Richard Emery,
Thank you for sharing your concerns. We take all feedback seriously and strive to assist every customer with care and transparency. Please remember that our service includes a trial period allowing users to test the platform before any commitment.
If you would like to discuss your case directly, our support team is available at support@trackerly.net or by phone at +44 20 39 10 38 7, Monday to Saturday, from 8 am to 8 pm.
Very good day,
The Trackerly Team
Fraudulent
The people writing about this company are correct if they we're based in Britain
Trading standards would be involved
They send the same reply to every email on trust pilot all they care about is scamming people
It disgusting what they are doing
16 May 2025
Unprompted review
Reply from Trackerly
Hello Ricky Kinsley,
Thank you for sharing your concerns. We take all feedback seriously and strive to assist every customer with care and transparency. Please remember that our service includes a trial period allowing users to test the platform before any commitment.
If you would like to discuss your case directly, our support team is available at support@trackerly.net or by phone at +44 20 39 10 38 7, Monday to Saturday, from 8 am to 8 pm.
Very good day,
The Trackerly Team
This is a fraudulent Company do not use
This is a fraudulent Company do not fall for paying the £1.00 to track your purchase, You pay the £1.00 that gives you no further information and also puts you into an automatic £24.99 month subscription. Although you cancel the subscription this does not work. Contact your bank and advise them to put a block on this payee.
20 May 2025
Unprompted review
Reply from Trackerly
Hello Emma Richardson,
We are very sorry to hear about your experience. Please note that our service offers a trial period to test the platform before any commitment.
We encourage you to contact our customer support team so we can assist you directly and clarify any misunderstandings. You can reach us at support@trackerly.net or by phone at +44 20 39 10 38 7, Monday to Saturday, from 8 am to 8 pm.
Thank you for your feedback,
Very good day,
The Trackerly Team
It’s a scam
This company is fraudulent . They pop up when you go into the tracking page on a courier site , e.g Royal Mail,
A £1 charge screen appears giving you the impression you have underpaid postage fees, then it becomes a page that says you have signed up for a subscription for their mail tracking app. Try cancelling and, surprisingly, it doesn’t work. DO NOT PAY THE £1! If you have stop the payments with your bank and block the payee.
19 May 2025
Unprompted review
Reply from Trackerly
Hello Paul Lavender,
Thank you for your feedback. We regret that your experience has caused frustration. Please know that you can test our service before any commitment. For any assistance with subscriptions or cancellations, feel free to contact our support team at support@trackerly.net or by phone at +44 2 039 910 387. We are available Monday to Saturday, from 8 a.m. to 8 p.m., and will do our best to assist you.
Your comments help us improve our service.
Very best regards,
The Trackerly team
Scammers
These guys took £1 and didn't provide any tracking information, didn't create a login or provide a password reset on request, then took a further £24.90 less than 48hrs later and still no tracking information provided. Do yourself a favour and steer well clear
19 May 2025
Unprompted review
Reply from Trackerly
Hello Sean,
Thank you for sharing your experience. We’re sorry to hear about the issues you encountered with tracking and account access. Please contact our support team at support@trackerly.net or by phone at +44 2 039 910 387. We’re available Monday to Saturday, from 8 a.m. to 8 p.m., and will gladly help resolve these concerns for you.
Your feedback is important as we work to improve our services.
Very best regards,
The Trackerly team
Appalling company …absolutely…
Appalling company …absolutely disgusting … want you to pay £1 then another payment and I still haven’t received the purchase I ordered some weeks ago….
Whoever you are your behaviour with the customers is absolutely just plain rude.
I give you 0 …
You don’t deserve anything else
6 May 2025
Unprompted review
Reply from Trackerly
Hello,
Thank you for sharing your feedback. We are truly sorry to hear about your experience and we understand your frustration. Our goal is to provide a smooth and transparent service, and it seems we fell short in your case.
We would like to resolve this issue as quickly as possible. If you haven’t received your purchase or have any questions regarding charges, please reach out to us directly at support@trackerly.net or call us at +44 2 039 910 387. Our team is available Monday to Saturday, from 8 AM to 8 PM, and we are here to assist you with any concerns.
We genuinely appreciate your feedback and are committed to improving based on it.
Very best regards,
The Trackerly Team
My wife has just had the same…
My wife has just had the same experience as everyone else on this website. She's now trying to get her money back, but I don't think she'll succeed.
The giveaway to their business model may well be that the replies to each review is exactly the same.
3 May 2025
Unprompted review
Reply from Trackerly
Hello Stephen,
Thank you for your feedback.
We're genuinely sorry to hear about your wife's experience and we understand your frustration. We strive to make all conditions as clear as possible before any commitment, and users do have the option to try the service before fully subscribing. That said, we understand that this might not have been clear enough in your case.
Please rest assured that we take every individual situation seriously. Even though our answers may seem similar, we always investigate each case personally and aim to provide assistance tailored to each user’s situation.
We encourage your wife to contact our support team directly at support@trackerly.net or by phone at +44 2 039 910 387 (available Monday to Saturday, from 8 a.m. to 8 p.m.), so we can review her request and find a suitable solution.
Very best regards,
L’équipe Trackerly
Cant unsecribe rromwebsite fells me…
Cant unsecribe rromwebsite fells me errors key
25 April 2025
Unprompted review
Reply from Trackerly
Hello Leslie Schwartz,
We’re sorry to hear that you’ve experienced difficulty unsubscribing. We want to assure you that Trackerly offers an option to cancel the subscription at any time, and we truly apologize for any issues you've encountered while attempting to do so.
Please feel free to reach out to our support team directly at support@trackerly.net or call us at +44 2 039 910 387 (available Monday to Saturday, from 8 AM to 8 PM). We’ll be happy to assist you and resolve this issue as quickly as possible.
Best regards,
The Trackerly Team
Avoid this service!
Catbytes run a digital drop in club in Lewisham. A visitor came to us to say she was being continuously charged for a single parcel delivery. We thought it was very unusual for a one off delivery to open a subscription. It seems very likely that the cheap price is a way of luring people who don't read the small print. Also, we can confirm that when we tried to cancel online it didn't work. We had to call the phone number. We think this organisation's business model is to take advantage of people who are inexperienced with using websites. We suggest they should change their name from Trackerly to Trickery
25 April 2025
Unprompted review
Reply from Trackerly
Hello Damian Griffiths,
Thank you for sharing your feedback. We’re truly sorry to hear about the challenges you've faced. We understand your frustration, and we want to assure you that Trackerly operates with transparency, offering the option to cancel the subscription at any time. We apologize if you encountered any issues during the cancellation process and would be happy to assist you further with this.
If you’re experiencing difficulty or need help with any aspect of our service, please don’t hesitate to reach out directly at support@trackerly.net or by phone at +44 2 039 910 387 (Monday to Saturday, from 8 AM to 8 PM). We’re here to resolve any issues and improve your experience.
Best regards,
The Trackerly Team
It's pure scam
It's pure scam. Trick you into paying £1 and then start charging £24.90 a month based on that first payment!
21 December 2024
Unprompted review
Reply from Trackerly
Hello John Scotcher,
We are truly sorry to hear about your experience with Trackerly. Please note that the subscription is cancelable at any time, and we encourage you to reach out to our support team if you wish to cancel your subscription. We strive to ensure that all information about our services is clear and transparent.
If you have any concerns or need assistance with your account, please don’t hesitate to contact us directly at support@trackerly.net or by phone at +44 2 039 910 387 (Monday to Saturday, from 8 AM to 8 PM). We are here to help and resolve any issues as quickly as possible.
Best regards,
The Trackerly Team
i sighned up to track parcel didnt…
i sighned up to track parcel didnt work i tried to cancel online but no luck. scam.
15 April 2025
Unprompted review
Reply from Trackerly
Hi Robert Sparkes,
We’re sorry to hear that the tracking didn’t work for you and that you had trouble cancelling your account. That’s definitely not the experience we want for our users.
Our support team can help resolve this quickly. Please contact us at support@trackerly.net or call us on +44 2 039 910 387, Monday to Saturday, from 8 a.m. to 8 p.m. We’ll make sure your request is handled promptly.
Looking forward to assisting you.
Very best regards,
The Trackerly Team
Maybe its time to change your business…
Maybe its time to change your business model. NO-ONE that pays £1 to track a single parcel wants or needs to sign up to your monthly £25 subscription model. You keep replying to negative reviews saying "ITS CLEAR WHEN YOU PAY THE INITIAL £1 THAT YOU ARE SIGNING UP TO A £25 PARCEL SUBSCRIPTION SERVICE" when it obviously isnt clear at all. Trackerly use an underhand method in obtaining bank details then covertly charge people £25 ... there is nothing obvious about this and its an absolute scummy practice. Given the negative reviews you respond to, you clearly know this already ... you know exactly what you are doing, yet continue to scam poor, unsuspecting customers under this veil of legitimacy. Maybe its time to accept that your the problem, and not the poor suckers you consistenly fleece. Hopefully people dodge a bullet by reading these reviews before putting their details into your scam site. You really are scum of the Earth. No better than scam call centres!
12 April 2025
Unprompted review
Reply from Trackerly
Hello Mark,
We’re sorry to hear that you feel this way and we fully understand your frustration.
Our service includes a trial period followed by a subscription, which is clearly stated during the order process. However, we understand that this may not have been perceived as clearly as intended, and we take this type of feedback seriously.
We are continuously working to improve the clarity of our service and the transparency of our process. If you believe you were charged in error or would like to discuss your case further, our team is here to assist you directly.
Please feel free to contact us at support@trackerly.net or call us at +44 2 039 910 387 (Monday to Saturday, 8am to 8pm). We’d be happy to look into your situation and offer a resolution.
Sincerely,
The Trackerly Team
Wheres my parcel that was ordered in…
Wheres my parcel that was ordered in March it don't take this long to deliver it I want a full refund now
4 April 2025
Unprompted review
Reply from Trackerly
Hello David Wooding,
Thank you for your message, and we’re sorry to hear about your situation.
Please note that trackerly.net is not a delivery company — we provide a tracking tool that helps users follow the progress of parcels shipped by third-party couriers. If your parcel hasn’t arrived, we encourage you to contact the original seller or shipping carrier directly for a delivery update or refund request.
That said, if you used our service and have concerns about your subscription or charges, please reach out to our customer support team. We're available from Monday to Saturday, 8am to 8pm, by phone at +44 2 039 910 387 or by email at support@trackerly.net.
Best regards,
The trackerly.net Team
Scammers
Scammers. I was charged £1 for tracking a package. And now they are trying to take £24 from my account.
My bank had to freeze my card. Beware.
24 March 2025
Unprompted review
Reply from Trackerly
Hi Martha Jonah,
Thank you for taking the time to leave a review, and we’re truly sorry to hear about your experience.
Our service includes a trial period for £1, followed by a monthly subscription if not cancelled during that time. The conditions are clearly presented before payment. That said, we understand your frustration — especially if you didn’t find the result you were hoping for.
We’d like to take a closer look at your case and see how we can assist. Please contact our support team at support@trackerly.net or call us at +44 2 039 910 387, Monday to Saturday, from 8 a.m. to 8 p.m., and provide the email used at sign-up or any relevant details.
We’re here to help and will make sure your request is reviewed thoroughly.
Kind regards,
The trackerly.net team
Utter bandits
Utter bandits, expect they wear masks and bandanas in their office. Tried to track an overdue Xmas present without success. Gave Trackerly a try see if they could find it for £1.00 subscription. They couldn't find it either. Still haven't received it. Just found out that Trackerly have been debiting £24.90 from me since December (4 × £24.90) for absolutely nothing. They were useless to start with and nothing but scammers since.
23 March 2025
Unprompted review
Reply from Trackerly
Hi Tony Whiteley,
Thank you for taking the time to leave a review, and we’re truly sorry to hear about your experience.
Our service includes a trial period for £1, followed by a monthly subscription if not cancelled during that time. The conditions are clearly presented before payment. That said, we understand your frustration — especially if you didn’t find the result you were hoping for.
We’d like to take a closer look at your case and see how we can assist. Please contact our support team at support@trackerly.net or call us at +44 2 039 910 387, Monday to Saturday, from 8 a.m. to 8 p.m., and provide the email used at sign-up or any relevant details.
We’re here to help and will make sure your request is reviewed thoroughly.
Kind regards,
The trackerly.net team
TRACKERLY FAILS AGAIN
Had a problem with the automatic application of the monthly payments after trying the one offer to test the system.
Eventually managed to contact them and they cancelled the monthly payments and refunded part of the one withdrawal actually taken,
The monthly withdrawals/payments have now been reinstated without my agreement or any notification being received beforehand. I only found the withdrawals while checking for another matter on my bank statement..
WHILE I CAN STOP THE WITHDRAWALS THROIUGH MY BANK THIS IS ONLY A TEMPORARY SYSTEM ACTIVE FOR 12 TO 13 MONTHS. THIS MEANS THAT IHALLNOW HAVE TO MAINTAIN A CLOSE WATCH ON MY BANK STSREMENTS AS i CANNOT TRUST TRACKERLY TO SUCCESSSFULLY STOP ANY REPEAT OF THIS SITUATION.
THE CONTACT DETAILS PROVIDEED TO CONTACT THEM ARE NEXT TO USELESS AND BOTH THE TELEPHONE NUMBER AND E -MAIL FACILITIES FAIL TIME AND TIME AGAIN.
THIS IS TANTAMOUNT TO FRAUDULENT ACTIVITY. IN THAT THE AUTOMATIC RENEWALOFTHE 12 MONTH CONTRACTS SHOULDBE NOTIFIED TO THE CONSUMER PRIOOR TO ACTIVATION.
21 March 2025
Unprompted review
Reply from Trackerly
Hi John Smith,
Thank you for sharing your detailed feedback — we’re genuinely sorry for the frustration and inconvenience you’ve experienced.
We understand how concerning it must be to notice charges on your account that you believed had been stopped. Our subscriptions should never be reactivated without user consent, and we take this matter very seriously. If this occurred in your case, we sincerely apologise and would like to investigate it further.
Additionally, our customer support channels (email and phone) are monitored actively, so if you had difficulty reaching us, we apologise for the disruption and encourage you to try again. You can contact us by email at support@trackerly.net or by phone at +44 2 039 910 387, Monday to Saturday, between 8 a.m. and 8 p.m.
Please don’t hesitate to reach out with any reference or transaction details — our team will do their best to provide a clear resolution.
Kind regards,
The trackerly.net team
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