TrackerTeam Reviews 3,814

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 615 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the staff for their professionalism, helpfulness, and extensive knowledge. Customers consistently highlight the excellent service, noting that everything was handled efficiently and that technicians were particularly skilled and meticulous in their work. Many people appreciate the clear explanations provided, ensuring they understood the products and their operation without feeling rushed or pressured. However, some reviewers were not happy with the after-sales service, citing issues with unreturned calls, delayed repairs for faulty products, and a lack of follow-up on system problems. A few other people also felt that the initial product provided was faulty and that the company's communication regarding repairs and replacements was poor.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness,... See more

Service

Clients share positive opinions on service, with many reviewers describing it as professional, efficient, and... See more

Product

Reviewers mention positive feedback about product, often highlighting the knowledge of sales representatives... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting agents who are... See more

User experience

Users describe positive interactions with user experience, frequently highlighting seamless and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Got the ghost2 through TrackerTeam.co.uk. Initially, they could not find an engineer, but they kindly followed back an assigend me an Engineer. Engineer assigend to me was Harvey. Came on time... See more

Company replied

Rated 5 out of 5 stars

I spoke to Yas who explained what happens and arranged for a callback with the engineer to fit the Ghost Immobiliser to my car. Yas was very knowledgeable and made me feel comfortable and assured abou... See more

Company replied

Rated 5 out of 5 stars

Marcus was great on the initial call, ran througj the options clearly, he even suggested my new car had some of the equipment built in already which saved me buying an additional tracker. No pressure... See more

Company replied

Rated 5 out of 5 stars

I recently had a Ghost Immobiliser fitted and couldn’t be happier with the service I received from Naeem. From start to finish, everything was handled professionally and efficiently. He definitely... See more

Company replied


Company details

  1. Car Security System Installer
  2. Applicant Tracking System
  3. Car alarm supplier
  4. GPS supplier
  5. Telematics Service

Written by the company

Tracker Team is based in the North of England, operating throughout the UK fitting Trackers and Vehicle Immobilisers. We are a Private Independent Company offering all available manufacturers with an unbiased approach and genuine advice to suit your needs. All are engineers are DBS checked & Thatcham approved. Please call us and we are happy to help you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

I needed to arrange to have the Ghost…

I needed to arrange to have the Ghost immobiliser removed from my car and Yaz couldn’t have been more helpful. From start to finish he was very professional and helped me to arrange an appointment.

24 December 2025
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, we're delighted to hear you have received helpful and accommodating service regarding the enquiry you had!

Rated 5 out of 5 stars

Excellent service from Paul - Tracker Team

Excellent service from Paul. I was kept informed by texts/emails as to the time arriving, so I could arrange my day accordingly. The job was sorted with no fuss and a good explanation as to what was done 10/10 - Thank you, Sean

23 December 2025
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, it's great to hear you have received excellent service and informative communication regarding your installation day and the product you had installed.

Rated 5 out of 5 stars

Luke was exceptional and carried out…

Luke was exceptional and carried out the whole process of fitting my security items with upmost care and attention, top bloke for also explaining how the system works after full installation completed. The whole process from initial order to installation was simple, clear and easy and highly recommended for there excellent service.

23 December 2025
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback - we're delighted to hear that the service you received was exceptional from your engineer, and you experienced a simple, clear and easy process from your initial order to installation!

Rated 5 out of 5 stars

Great service and support

Yaz provided a great service and informed of all the types of tracking equipment that was available!

22 December 2025
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, it's great to hear you received great service and were informed of all the available types of tracking equipment we have!

Rated 5 out of 5 stars

Very easy to deal with

Very easy to deal with, explained everything in easy to understand dialogue. Returned initial call very quickly, then a follow up call to confirm booking date. I would recommend them.

22 December 2025
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

We're delighted to hear that we were able to efficiently explain everything and that you've had such a positive experience with our service. Thank you so much for kindly taking the time to share your experience and for the strong recommendation - it's greatly appreciated!

Many thanks,
TrackerTeam

Rated 5 out of 5 stars

Dealing with jennifer was exceptional…

Dealing with jennifer was exceptional today. Very clear and made the process easy to understand 10/10 🙌

22 December 2025
Unprompted review
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Reply from TrackerTeam

Hi Ben,

Thanks for your review, we're glad to hear that you had a great experience!

Rated 5 out of 5 stars

Tracker fitted to Audi A6…

Recently had Tracker fitted to Audi A6 Avant by Mick G. Weather was awful and was expecting to be told that he'd not be able to get it sorted this time but he was happy to fit and keep car as dry as possible. I kept him supplied with hot tea and he powered through. Very happy with the service and quality of job. Happy customer 👍🏻

9 December 2025
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Hi Nigel,

Thanks for your review. We're glad you had a good experience with your installation.

Rated 5 out of 5 stars

Very easy and polite,lovely yasar ali…

Very easy and polite,lovely yasar ali explained everything,promt professional my tracker was ordered and fitted within2 days....

17 December 2025
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Hi,

Thank you for your review, we're glad you had a good experience with our team.

Rated 5 out of 5 stars

Great service

Great service, Yas was great to deal with friendly & knowledgeable and explained the products and prices and was really helpful. He made the whole process really easy and straightforward. From speaking with Yas to booking an appointment in for me to have the product installed it only took around 30 mins. Communication was very good aswell

19 December 2025
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Hi Richard,

Thanks for your review, we're glad you had a good experience with our service team.

Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish they rearranged my installation at the dealers before I collected the car as the insurance company wouldn’t give cover without it.

Daniel was unbelievably helpful I couldn’t have asked for a better service!!

19 December 2025
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Hi Paul,

Thanks for your review. We're glad to hear you had a great experience with us.

Rated 5 out of 5 stars

I dealt with Yas during the purchase…

I dealt with Yas during the purchase and fitting stage and he could not have been better.
Nothing phased him, even after I changed my vehicle shortly after fitting he arranged the removal and re-fitting to my new vehicle.
Always available and always responded to contact, could not wish for a better experience.
Thank you very much Yas.

17 December 2025
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback - we're delighted to hear you have experienced helpful and accommodating customer service from one of our representatives!

Thank you,
Tracker Team

Rated 5 out of 5 stars

Top service!

All round top service, customer care was very good and helpful! Overall really pleased with the safety of my vehicle 👌

24 July 2025
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, it's great to hear you have received high quality service from our team! We're delighted to hear you are pleased with the safety of your vehicle with your new security solution.

Thank you,
Tracker Team

Rated 5 out of 5 stars

Yasar Ali

Yasar was very helpful, explaining the compatibility of the tracker and ghost on our new Lexus, and for asking the installation team to call us urgently so as to not disrupt our day.

16 December 2025
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, we're happy to hear your representative was very helpful regarding the compatibility of your chosen tracker and ghost on your new vehicle! It's great to hear our installation team was able to accommodate your request too.

Thank you,
Tracker Team

Rated 5 out of 5 stars

Yas was super helpful and guided me…

Yas was super helpful and guided me through the process of selection

16 December 2025
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, we're delighted to hear your representative was super helpful and guided you through the process of selecting the right product for you!

Thank you,
Tracker Team

Rated 5 out of 5 stars

Thanks Kayleigh for your wonderful and…

Thanks Kayleigh for your wonderful and efficient service! I needed a tracker fitted urgently to my car due to a Landrover insurance issue and Kayleigh was able to organise this for me.

16 December 2025
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Hi, thanks for your review! We're glad you had a good experience with our team.

Rated 5 out of 5 stars

Great friendly service from Yas

Great friendly service from Yas, very helpful and got me sorted. Cheers

15 December 2025
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, it's great to hear you have experienced great service from our representative!

Thank you,
Tracker Team

Rated 5 out of 5 stars

Booking was sound Anthony the…

Booking was sound Anthony the representative was paitent and listened well, even though he's a sales man he let me make up my own mind of what product I wanted to buy instead of jogging on with best options and opinions. Nice one mate

14 December 2025
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback - we're delighted to hear that your representative was patient and gave you the opportunity to choose which product is best for you!

Thank you,
Tracker Team

Rated 5 out of 5 stars

Hassle free service

Easy to sort over the phone with Markus, good install from Mick G, kept informed of arrival time & really knowledgable about the product, could tell it was important that he explained how to use it, rather than just doing the bare minimum

10 December 2025
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Hi Alex,

Thank you for your feedback, we're happy to hear that the organisation of your chosen product was an easy experience and that your installer provided a professional, detailed and punctual installation.

Thank you,
Tracker Team

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