Tracks Suzuki Exeter Reviews 

705
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 223 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the highly professional, friendly, and knowledgeable staff. Many people highlight the exceptional customer service, noting that the team goes above and beyond to assist and make the experience smooth. The overall process, from initial contact to driving away, is frequently described as efficient and enjoyable. Reviewers appreciate the quality and reliability of the vehicles, often returning for new purchases and servicing. The staff are commended for being helpful, not pushy, and ensuring customers feel valued throughout their interactions. Many consumers also value the convenience of services like car collection, timely updates, and thorough cleaning.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, friendliness,... See more

Customer service

Clients share positive opinions on customer service, consistently describing it as excellent and exceptional.... See more

Product

Customers consistently note positive experiences with product, expressing satisfaction with their new cars,... See more

User experience

Consumers find the user experience to be very positive, describing it as smooth, easy, and stress-free from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My family have used Tracks since moving to the SW in 2009. We've purchased four Vitara 4 x 4s from them over this time and always had our cars serviced there. I cannot fault them or the cars. I picked... See more

Company replied

Rated 5 out of 5 stars

Warm ,friendly welcome and very smart staff. Was kept informed of the work by a colleague but the staff member over promised the time factor therefore under achieved ( was told ten minutes till my ca... See more

Company replied

Rated 5 out of 5 stars

Previously damaged drivers side mirror and electric motor fell out after pothole jolt on Suzuki SX4. Taped it up with black tape. Took it into Suzuki Tracks Exeter for quote on Fri 14/11/25. Connectio... See more

Company replied

Rated 5 out of 5 stars

Absolutely excellent as always. I’ve been driving since 1985 and this is the best garage I’ve ever dealt with. I had an Sj410 from Iver Heath in the late 80’s and various manufacturers since but came... See more

Company replied


Company details

  1. Suzuki dealer
  2. Car dealer
  3. MOT Centre
  4. Vehicle Repair
  5. Car service
  6. Used car dealer

Written by the company

We’re Tracks, the home of Suzuki in Exeter, specialising in new and used cars, vehicle aftercare and genuine parts. An award-winning family-run business established in 1991, we strive to create a unique, straightforward and relaxed car buying and servicing experience, treating our customers how we would like to be treated ourselves with friendly, honest service. Committed to giving our customers total peace of mind with their motoring, we’re the UK’s only Suzuki dealer to offer a lifetime warranty with every new and selected used cars. Highly rated for our customer service, we pride ourselves on our reputation winning Suzuki Dealer of the Year and voted one of the UK’s Best Dealerships to Work For.


Contact info

4.9

Excellent

TrustScore 5 out of 5

705 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(705)

213 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tracks. Exeter

I have just taken delivery of a new e-vitara from Tracks (exeter) and very pleased with the whole process.
Dan was extremely helpful with any questions i had and and were promptly sorted.
The whole team at Tracks are a pleasure to deal with and I look forward to many years of service from them.
Highly recommend.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Good Service

Friendly staff made you feel important ,service done quickly and car returned to me clean and tidy

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Water leak …

The car was booked in for investigation of a small water leak and the problem was quickly resolved and car when picked up had been washed and clean internally,second time I have used Tracks and service has been spot on both times.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

The service I received from a member of…

The service I received from a member of staff Ollie Westwood.
His review of my car gave me a clear understanding of what needed to be done now and also for the future so I could plan for what may need to be done in my next service.
My car came back to me extremely clean (which I was grateful for).
Many thanks to Ollie and the team

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Hi ive just bought a car from tracks it…

Hi ive just bought a car from tracks it was a real pleasure to do so jack who dealt wuth my sale was a very friendly and very helpful nothing was to much trouble always on the end the phone or text message or email for questions he went above and beyond and delivered everything he said he would in preparing the car and getting it ready for me to collect and helping me through the process of buying my car I would 100% reccomend buying a car from tracks
Andrew

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Heater matrix replacement on my 2009 Suzuki Jimny

I needed the heater matrix replacing on my 2009 Suzuki Jimny. An independent garage, along with local Suzuki dealers in the north west of England, were not enthusiastic about taking the job on. I contacted Tracks Suzuki, where the car was purchased in 2023. Anita, the Service Coordinator, was in touch straight away and got me booked in.

I am very pleased with the job the team at Tracks Suzuki have done. If you are looking for someone who knows the Suzuki Jimny inside out, I would definitely recommend Tracks Suzuki. It was well worth the 480 mile round trip to get my Jimny back on the road. Plus I had a mini break in Devon while I was there!

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service again

Once again Tracks offered a great service. Staff are always really helpful and the service/MOT was carried out even quicker than expected.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Love the fact that I recieved reminders…

Love the fact that I recieved reminders before the day. Was able to sit and wait for my car, and work on my laptop whilst I waited. Great New coffee machine. Very professional from start to finish. Car was ready within the time i was given. Thank you.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent! Helpful, efficient and friendly. Anita very helpful. The whole team at Tracks Exeter are great

14 July 2026
Unprompted review
Rated 5 out of 5 stars

A real pleasure to deal with

What a pleasure to deal this firm very smart showroom and all the staff are very smart we dealt with Jack who was very very helpful and patience with us thank you for that we picked up a new Suzuki Vitara what a lovely car the drive is surprisingly good and nippy lovely car tbh this dealership is definitely the best we have dealt with a real pleasure well deserved 5 stars

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Happy Bunnyclass service.

First class service.
From arriving to a warm welcome first thing in the morning to getting the text to say the car was ready for collection a couple of hours later leaves me with a great sense of a job well done.
Well done Tracks

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

If only everything in life worked as seamlessly as the Tracks Service team.
From entry to departure it works like clockwork. Greated by the amazing Anita, my car was finished in the time, video submitted to show work.
In a world of 10 out of 10..its an 11

13 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look