My family have used Tracks since moving to the SW in 2009. We've purchased four Vitara 4 x 4s from them over this time and always had our cars serviced there. I cannot fault them or the cars. I picked... See more
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Review summary
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What people talk about most
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Warm ,friendly welcome and very smart staff. Was kept informed of the work by a colleague but the staff member over promised the time factor therefore under achieved ( was told ten minutes till my ca... See more
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Previously damaged drivers side mirror and electric motor fell out after pothole jolt on Suzuki SX4. Taped it up with black tape. Took it into Suzuki Tracks Exeter for quote on Fri 14/11/25. Connectio... See more
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Absolutely excellent as always. I’ve been driving since 1985 and this is the best garage I’ve ever dealt with. I had an Sj410 from Iver Heath in the late 80’s and various manufacturers since but came... See more
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Company details
Written by the company
We’re Tracks, the home of Suzuki in Exeter, specialising in new and used cars, vehicle aftercare and genuine parts. An award-winning family-run business established in 1991, we strive to create a unique, straightforward and relaxed car buying and servicing experience, treating our customers how we would like to be treated ourselves with friendly, honest service. Committed to giving our customers total peace of mind with their motoring, we’re the UK’s only Suzuki dealer to offer a lifetime warranty with every new and selected used cars. Highly rated for our customer service, we pride ourselves on our reputation winning Suzuki Dealer of the Year and voted one of the UK’s Best Dealerships to Work For.
Contact info
Alphin Brook Road, Marsh Barton, EX2 8QF, Exeter, United Kingdom
- 01392421333
- trackssuzuki.co.uk
4.9
Excellent
692 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Tracks, Exeter amazing customer service
I don’t normally take the time to complete a review but I believe that Tracks Suzuki, Exeter is worth it. I Purchased a Polestar 2 from Tracks in August 2025 whilst on holiday, which hopefully puts in to perspective how confident I was in the company. It started with speaking to Will on the phone and almost immediately I felt confident he was a cracking salesman. I had a mrs and 2 young kids in tow and at no point did I feel the process was being dragged out. Within 20mins I had a test drive, discussed finance (which was a pleasure and completely transparent with the use of a broker sorted by Will) I have purchased loads of cars and never had the freedom to pick my own finance and Apr which ended up being the lowest I had been looking at. The smooth sailing continued until there was an issue with the finance (my fault as I hadn’t brought my licence on holiday for proof of ID) BUT Tracks sorted this and managed to contact the broker and another finance company was chosen, again the problem was all on me yet they sorted it. The car was purchased and ready to go the next day, due to my issues with the ID and finance the finance company was taking an age to get it done BUT yet again Tracks came through sales, sales manager and the director were all involved just so I could get the car that day, which with there help it was pushed through. I honestly can’t really do the review justice of how good the company was and is. At no point did I feel I was a problem (even though I was), at no point did I feel pressured into buying anything extra, the car was in a really good condition, it was clean and tidy and had a wash prior to me getting it and a full charge. The communication didn’t stop after the sale either. The after sales again was amazing checking how the car was and how I was with the car. The fact that the car wasn’t a Suzuki either was impressive, the sales team were knowledgable about all the cars on the lot no matter what make or model they were. I would recommend this company 100%. Has that family run business feeling about it and they would honestly do anything for you.
1 August 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Hi, thank you so much for taking the time to share your experience with us. We’re delighted to hear how smooth and stress-free the process felt for you and your family, especially while you were on holiday. It’s fantastic to know that Will and the rest of the team were able to support you every step of the way, from arranging finance transparently to overcoming the ID hiccup and ensuring your Polestar 2 was ready to drive away without delay. We’re especially pleased you felt no pressure. Your kind words mean a lot, and we’ll be sure to pass on your feedback to Will, our sales manager, and our director too – they’ll be thrilled to know the difference they made. We hope you’re loving your Polestar 2 and enjoying every drive. If you need anything in the future, we’ll always be happy to help. Thanks again for your recommendation and for putting your trust in us. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
Always very polite and helpful and…
Always very polite and helpful and always wash and vacuum the car.
10 September 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Ann, thank you for leaving a 5-star rating and review - we really value your feedback and support. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
They always collect my car from my home…
They always collect my car from my home and deliver it back to me. The gentleman who collects it is always very kind and helpful. They do a lovely job on my car and I cant rate them highly enough.
I would definitely recommend them.
9 September 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Hilary, thank you for taking the time to share your experience with us. We really value your support and recommendation. We’re delighted to hear that you’ve been happy with the service and that our team has made things easy and convenient for you. I’ll be sure to pass on your feedback. We truly appreciate your support and look forward to looking after your car in the future. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
Execellent srvice in all respects as…
Execellent srvice in all respects as normal
8 September 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Steve, thank you for your kind feedback. We’re delighted to know that you consistently find our service excellent, and we look forward to welcoming you back again. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
They picked up the car at 9-30 in the…
They picked up the car at 9-30 in the morning kept me informed over the day carried out an mot and service and delivered back in the afternoon fantastic service as usual.
1 September 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Ian, thank you for sharing your feedback. We’re really pleased to hear you were happy with the collection, MOT, service, and delivery. Keeping you updated and making the process smooth is always our priority. We truly appreciate your continued trust and look forward to helping you again next time. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
Friendly, efficient and helpful
Always very efficient and helpful service. Great communication Friendly staff.
27 August 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Christine, thank you for sharing your feedback with us. We're delighted to hear that you enjoyed dealing with our team and that you rate our service highly. Your support is really valued and we look forward to welcoming you back again soon. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
Fantastic
Fantastic, friendly service. Excellent members of staff. Would highly recommend!
26 August 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Mel, thank you for your kind feedback. We're delighted to hear you had such a positive experience with our team. Your recommendation is much appreciated, and we look forward to welcoming you back again soon. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
Efficient
Efficient. Did the required job and beautifully cleaned my car
21 August 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Stan, thank you for sharing your feedback with us. It's great to hear that you enjoyed dealing with our team. We look forward to welcoming you back on your next visit. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
Reply from Tracks Suzuki Exeter
Brian, thank you for leaving a 5-star rating and review, we really appreciate your support. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
Reply from Tracks Suzuki Exeter
Diana, thank you for your kind words. We’re thrilled to hear you were happy with the service and your freshly cleaned car. We look forward to seeing you again soon. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
As always nothing is to much trouble
As always nothing is to much trouble
15 August 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Annette, thank you for leaving a 5-star rating and review. We really value your feedback and support. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
Brilliant service at Tracks, Exeter!
All the people in Tracks, Exeter are always very friendly, helpful and professional. I always praise them to my friends. Extremely happy with their service. Thank you!
15 August 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Hi, thank you for your kind feedback. We're delighted to hear that you enjoyed dealing with our team and really appreciate your recommendation. We look forward to welcoming you back again soon. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
Tracks are brilliant very helpful and…
Tracks are brilliant very helpful and very professional and treat you always with respect ( even women) . Most garages no not in my experience
12 August 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Marlene, thank you for sharing your experience with us. We’re really pleased to hear that you felt well looked after by our team and believe every customer deserves the same high level of service. We truly appreciate your support and look forward to helping you again in the future. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
Tracks staff are professional
Tracks staff are professional and they kept me updated throughout the service with extra costs for new tyres and a windscreen wiper. Altogether a pleasant experience
11 August 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Hi, thank you for taking the time to review your experience - your feedback is much appreciated. We're thrilled to hear you enjoyed dealing with our team and appreciated the updates throughout your service. We look forward to welcoming you back next time. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
Great service!
The staff at Suzuki, Exeter are friendly, professional and always go the extra mile when looking after my car, my dog and myself.
6 August 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Hi, thank you for taking the time to leave a review. We're thrilled to hear that you are always taken care of by our team and that you rate our service highly. We really appreciate your kind words and look forward to welcoming you back soon. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
Reply from Tracks Suzuki Exeter
Martin thank you for leaving a 5-star rating and review - we really value your feedback and support. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
Fabulous customer service as always
Fabulous customer service from the super team at Tracks, Exeter yet again! Excellent job, thank you, just keep doing what you’re doing.
1 August 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Shelly, thank you for sharing your experience. It's great to hear that you always enjoy dealing with our team and that you rate our service highly. We really appreciate your continued loyalty and support and look forward to welcoming you back in the future. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
YEARLY SERVICE
I Took my car in for a yearly service and MOT.
As I live 30 miles away, I had arranged to have a car on loan while mine was being serviced. I was impressed that the receptionist had all my details to hand when I arrived and the loan car was outside the showroom ready to drive right away. After taking my keys and showing me the loan car, the receptionist said that the car would be ready by the afternoon and made sure that she had the correct mobile telephone number for me in case of any problems.
While I was out in the loan car, I received a message informing me when the service had been completed and that I could pick my car up at any time before 5pm.
When I went to pick the my car up I saw a man who had all my details to hand and gave me the results of the service and MOT and the supporting documents. He also answered any questions that I had regarding my car.
I do not feel that the experience could have gone any better and have no hesitation in recommending this company
31 July 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Tony, thank you for taking the time to share your feedback with us. We’re delighted to hear that everything went smoothly during your visit and that you were satisfied with both the service and the convenience of the loan car arrangement. It's great to know that our team had everything prepared for your arrival and kept you informed throughout the day. We strive to make every part of the process as seamless as possible. We truly appreciate your recommendation and look forward to welcoming you back next time. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
I always drive away feeling confident…
I always drive away feeling confident and safe in my Suzie after any visit to Tracks in Exeter.
I have every trust that all the checks are made and my car will keep me on the road and working in the community.
Plus, its clean and shiny and smells grand 😃
30 July 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Lesley, thank you for taking the time to leave a review of your experience. We're delighted to hear that you feel confident and safe in your vehicle and that you are taken care of by our team. We look forward to maintaining your vehicle and welcoming you back on your next visit. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
Reply from Tracks Suzuki Exeter
Gordon, thank you for leaving a 5-star review and feedback - we really value your support. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
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