My family have used Tracks since moving to the SW in 2009. We've purchased four Vitara 4 x 4s from them over this time and always had our cars serviced there. I cannot fault them or the cars. I picked... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Warm ,friendly welcome and very smart staff. Was kept informed of the work by a colleague but the staff member over promised the time factor therefore under achieved ( was told ten minutes till my ca... See more
Company replied
Our car (Suzuki Swift) needed some attention to an electrical part which Tracks (Pete on customer orders) has helped me monitor for some time. So today a replacement was fitted. Both Pete and Anita H... See more
Company replied
Previously damaged drivers side mirror and electric motor fell out after pothole jolt on Suzuki SX4. Taped it up with black tape. Took it into Suzuki Tracks Exeter for quote on Fri 14/11/25. Connectio... See more
Company replied
Company details
Written by the company
We’re Tracks, the home of Suzuki in Exeter, specialising in new and used cars, vehicle aftercare and genuine parts. An award-winning family-run business established in 1991, we strive to create a unique, straightforward and relaxed car buying and servicing experience, treating our customers how we would like to be treated ourselves with friendly, honest service. Committed to giving our customers total peace of mind with their motoring, we’re the UK’s only Suzuki dealer to offer a lifetime warranty with every new and selected used cars. Highly rated for our customer service, we pride ourselves on our reputation winning Suzuki Dealer of the Year and voted one of the UK’s Best Dealerships to Work For.
Contact info
Alphin Brook Road, Marsh Barton, EX2 8QF, Exeter, United Kingdom
- 01392421333
- trackssuzuki.co.uk
4.9
Excellent
691 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant
Thank you Tracks for another year of quality service.
From being met and driven by Keith, to the warm welcome by Anita.
My Jimny is happy as ever!
Just observing how all the different types of customers were treated, honestly I think if you are looking to purchase a Suzuki, Tracks of Exeter is a no brainer.
You won’t be disappointed.
Till next year 😊
20 January 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Ali, thank you so much for such a wonderful review — it really means a lot to all of us. We’re delighted you enjoyed another year of quality service, and Keith and Anita will be especially pleased to hear your kind words. Thank you for the recommendation and for noticing the care we give every customer. We look forward to welcoming you back again next year. Best regards, Harry Ody (Director)
Major mechanical issues less than a year after purchase
I purchased a car from this garage and approximately 10 months later it has developed a significant mechanical issue.
A month or so ago we started to experience issues with the automatic gearbox - namely failing to go into gear....this was extremely alarming (and dangerous) as the car came to a stop in busy traffic.
A condition report has been obtained and faults identified. Unfortunately the cost of repair is almost equal to current list price of my vehicle.
I am extremely disappointed to find that a car of low milage has developed such a significant issue within 10 months of buying the car, which raises concerns as to whether this was present (or developing) at point of purchase.
I contacted the garage to raise the issue and seek clarification. They advised that they do not accept responsibility and consider the matter closed.
I understand that issues can arise with used vehicles, however I am sharing this experience so that prospective customers are aware and can make an informed decision, including carrying out independent checks prior to purchase.
20 January 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Jane,
Thank you for taking the time to share your experience. We are genuinely sorry to hear about the mechanical issue you have encountered and understand how upsetting this must be, particularly given the mileage of the vehicle.
For clarity, during the first ten months of ownership we were not made aware of any concerns relating to the gearbox. At the point of sale, the vehicle underwent a rigorous multi-point mechanical and electrical inspection, with no issues identified. The car was supplied with a comprehensive warranty, and the option to extend this cover was offered both at purchase and again upon expiry but was declined.
While we fully appreciate your disappointment, issues can unfortunately arise with used vehicles over time that were not present or detectable at the point of sale. Extended warranty options are available precisely to provide additional peace of mind beyond the initial cover period.
We regret that this situation has left you feeling dissatisfied, as that is never our intention. We value transparency and encourage customers to ask questions, carry out checks, and consider warranty options that best suit their needs. We wish you all the best in resolving the matter and thank you again for your feedback.
Best regards, Harry Ody (Director)
CAR CHECKED IN ON TIME AND WAS READY ON…
CAR CHECKED IN ON TIME AND WAS READY ON HAVING BEEN SERVICED STAFF AS ALWAYS VERY HELPFUL
COULD NOT HAVE BEEN BETTER
HAVE BEEN USEING TRACKS FOR MANY YEARS AND REMAIN WITH THEM DUE TO THE HIGH STANDARD OF SERVICE
12 January 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Peter, thank you very much for your continued support and for such a lovely review. We’re delighted everything was checked in on time and ready as promised — that’s exactly the standard we aim for. It truly means a lot that you’ve been with us for many years, and we really appreciate your loyalty. We look forward to looking after you for many years to come. Best regards, Harry Ody (Director)
Jimny Service
Friendly, helpful & all work completed in the scheduled timeframe inc some unplanned replacement parts.
6 January 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Mr Neal, we’re really glad to hear you had a positive experience with your Jimny service. It’s great to know the team were friendly and helpful, and that everything was completed on time even with the additional parts needed. Thank you for your feedback. Best regards, Harry Ody (Director)
Reply from Tracks Suzuki Exeter
Hi David, thank you for such great feedback. We're delighted to hear everything met your expectations — it really means a lot to the whole team. Best regards, Harry Ody (Director)
Prompt and helpful
Always cheerful and helpful, understood that I was late because of traffic. But car service good and back quickly and cleaned
2 January 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Jenny, thank you for your kind feedback. We're really pleased the team were understanding and helpful, and that your car was serviced, cleaned, and returned to you quickly. We appreciate you taking the time to leave a review. Best regards, Harry Ody (Director)
Consistently high level of service.....
I've been a customer of Tracks in Exeter for 5+ years. They consistently deliver a high level of service across all departments. I could not ask for more. Tracks would be the first dealership I'd go to when considering a car upgrade.
30 December 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Surya, it means a lot to have your support over the past five years. We're delighted to hear you've consistently received a high level of service across all departments. Thank you for your loyalty and kind words — we’ll be here whenever the time comes for your next upgrade. Best regards, Harry Ody (Director)
First Class Service from the whole Tracks Team
The service you receive from everyone at Tracks is always first class and any problem you have with your vehicle is fixed quickly and efficiently. Thank you.
15 December 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Jean, we really appreciate you taking the time to share your feedback. It's great to hear that the whole Tracks team continues to deliver first class service and that any issues with your vehicle are resolved quickly and efficiently. Thank you for your continued support. Best regards, Harry Ody (Director)
Perfect as usual
Perfect as usual, polite, helpful and a sense of humour, great
15 December 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Roy, thank you for your kind words. We're really pleased to hear everything was perfect as usual and that the team were polite, helpful, and kept things friendly along the way. We appreciate you taking the time to leave a review. Best regards, Harry Ody (Director)
William and Jack were fantastic
William and Jack were fantastic! Extremely helpful, which gave me the confidence to purchase a car from here. Nothing was a problem, and it was a stress free process.
12 December 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Craig, thank you for your lovely feedback. We're delighted to hear William and Jack were so helpful and made the whole process stress free for you. We hope you enjoy your new car and really appreciate you choosing us. Best regards, Harry Ody (Director)
Flawless service and MOT
Tracks are like a well oiled machine. They are very friendly and helpful and I feel in safe hands
15 December 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Elizabeth, we’re really pleased to hear you felt so well looked after. It’s great to know the team made the experience smooth and that you felt in safe hands. Thank you for your kind feedback. Best regards, Harry Ody (Director)
Reply from Tracks Suzuki Exeter
Hi Mr Thorne, thank you for your feedback. We're really pleased to hear you received great customer service and appreciate you taking the time to leave a review. Best regards, Harry Ody (Director)
Reply from Tracks Suzuki Exeter
Hi Richard, thank you for the fantastic feedback. We're delighted to hear you received first class service from the team. We really appreciate you taking the time to leave such a great review. Best regards, Harry Ody (Director)
Anita as always and Pete
Anita as always and Pete, make it an easy and excellent experience as always. Anita is customer service personified and nothing is to much trouble. Anita especially and Pete are the reason I will never take my cars anywhere else. Thank you guys and have a great Christmas
2 December 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Chris, thank you for such a kind message. We’re really glad Anita and Pete continue to make your visits easy and enjoyable. Anita will be especially pleased to hear your comments — she truly does go above and beyond for our customers. Your loyalty means a great deal to us. Thank you again, and we wish you a very happy Christmas. Best regards, Harry Ody (Director)
Reply from Tracks Suzuki Exeter
Hi Tosciana, we’re pleased to hear the handover was well organised and that everything ran smoothly without any waiting around. Thank you for your feedback. Best regards, Harry Ody (Director)
Excellent as always
Excellent as always, helpful knowledgeable staff.
Quick and thorough service.
Thank you.
2 December 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Tina, thank you for your continued support. We're really pleased to hear you found the team helpful and knowledgeable, and that the service was quick and thorough. We appreciate you taking the time to leave a review. Best regards, Harry Ody (Director)
Excellent service from Ollie Westwood…
Excellent service from Ollie Westwood collected my car and kept me fully informed with works that needed to be carried out.
Works were completed the same day and my car was delivered back to me
1 December 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Nicola, it’s great to hear you had such a positive experience. We’re pleased Ollie kept you fully informed and that everything could be completed and returned to you the same day. Thank you for taking the time to leave your feedback. Best regards, Harry Ody (Director)
Exceptional service
Service Coordinator Anita took on board my issues with travel to Exeter and pulled out all the stops to get my car fixed within two days, despite a very busy schedule. Very impressed.
27 November 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Jennifer, we really appreciate you taking the time to share your experience. It's great to hear that Anita was able to take your travel concerns into account and work hard to get your car sorted within such a short timeframe, even with a busy schedule. Thank you for your kind words — we’ll be sure to pass them on to her. Best regards, Harry Ody (Director)
Excellent customer service
Excellent customer service, staff are always friendly and helpful. Car was looked at quicker than expected and I was kept informed the whole way through.
27 November 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Viv, thank you for your kind review. We're really pleased to hear you received excellent customer service and that the team kept you informed throughout. It's great that we could get your car looked at sooner than expected as well. We appreciate your feedback. Best regards, Harry Ody (Director)
Fantastic dealership
Fantastic dealership - I generally have a fairly low opinion of car dealerships, but Tracks Exeter are so much better than any others I have previously experienced. Very accomodating and friendly staff, who are proactive in terms of keeping you up to date, informing you of offers etc without being pushy as many others can be. Service plan is good value and the service process was very efficient (plus you get a 12 month warranty extension every time you have it serviced there) was given a nice courtesy car, they informed me of a couple of things that needed doing but didn't pressure me into feeling I had to have them do it there and then, and the car was ready to collect exactly when they said it would be.
28 November 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Rob, thank you for such a thoughtful review. It’s great to hear that your experience with us stood out compared to others, and that the team looked after you without any pressure.
We’re really pleased you found the service efficient and the communication helpful. Your feedback means a lot to our team, and we look forward to welcoming you back next time. Best regards, Harry Ody (Director)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.