Quality, value, independent self service to ordering and to downloading technical specs, with a growing free from ingredients list (already includes fuss). Staff are always accessible by telephone dur... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It’s a shame your products now have a disclaimer packed in an environment that handles gluten and cereals. We used to use your produce in all of our spice rubs. We are a gluten free food manufacture... See more
High quality items, low prices. One item did not come, I emailed them, no response, after a lot of back and forth eventually they ordered a new lot and said it would take two weeks after having alread... See more
I have used just ingredients trade for several years and found the prices to be competitive and the quality good. In all that time I have only had one niggle and that was dealt with quickly and effic... See more
Company details
About JustIngredients Trade
Information provided by various external sources
Your one stop shop for quality ingredients you can trust. BRC certified, natural, non irradiated, GM free ingredients suitable for vegan, vegetarian and allergen lifestyles.
COVID-19 Update As a supplier of food items, our business continues to operate during this time. The safety of our employees is paramount and we have introduced a number of measures to ensure a safe working environment; where possible our team are working remotely, for those who are unable to work remotely, our team are working to strict procedures that ensure their continued safety.
What does this mean for you? We are working incredibly hard to continue to process orders. Due to the current restrictions in place we are experiencing some small delays and response/lead times are longer than usual. We really appreciate your understanding in the circumstances. What can you do? If you have any queries or questions in relation to your order, in particular for delayed deliveries, please don't hesitate to get in touch with our team at trade@justingredients.co.uk. Please refrain from sending multiple emails relating to the same issue as this will delay our teams from responding to you.
COVID-19 Update As a supplier of food items, our business continues to operate during this time. The safety of our employees is paramount and we have introduced a number of measures to ensure a safe working environment; where possible our team are working remotely, for those who are unable to work remotely, our team are working to strict procedures that ensure their continued safety.
What does this mean for you? We are working incredibly hard to continue to process orders. Due to the current restrictions in place we are experiencing some small delays and response/lead times are longer than usual. We really appreciate your understanding in the circumstances. What can you do? If you have any queries or questions in relation to your order, in particular for delayed deliveries, please don't hesitate to get in touch with our team at trade@justingredients.co.uk. Please refrain from sending multiple emails relating to the same issue as this will delay our teams from responding to you.
Contact info
Riverside Court, Beaufort Park Way, NP16 5UH, Chepstow, United Kingdom
- 01291 635 525
- trade@justingredients.co.uk
- trade.justingredients.co.uk
4.3
Excellent
268 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Consistently great quality service
Very prompt delivery & the botanicals I have bought from Just Ingredients are consistently great quality.
15 April 2019
Unprompted review
Delivery and the service was very well…
Delivery and the service was very well organized. Everything was OK.
9 April 2019
Unprompted review
First order and very happy
First order and very happy. Quality ingredients, packaged well, easy website to negotiate and easy to contact oif help needed. Will be our main supplier for spices now
1 April 2019
Unprompted review
Its became too expansive in year
Last year i have paid 1 x 25 kg of carob powder for 45 this year the same bag i have paid 78 almost double its too expansive,
13 March 2019
Unprompted review
Reply from JustIngredients Trade
Hi Thirumalai,
Thank you for your feedback.
Our range of products are completely natural, for this reason the cost of goods can be heavily affected by shortened availability in the market due to factors outside of our control; adverse weather conditions will produce poor crops. This can also work the other way round and when growing conditions have been suitable, we may see a plentiful harvest and the cost of goods will then be reduced.
When there are bad harvests, we have to increase our prices as a result of increased prices from our suppliers however, we also reduce our prices when the opposite is true.
I hope this helps to explain any increase you may have seen.
Kind regards,
The JustIngredients Team
Always happy with the selection and…
Always happy with the selection and quality of the products, would highly recommend.
13 March 2019
Unprompted review
Nicely packed products that smell so…
Nicely packed products that smell so fresh when you open them.
20 February 2019
Unprompted review
Excellent service
15 February 2019
Unprompted review
Good products and good service at good prices
I have found most ingredients that I want on JustIngredients and normally available in a variety of sizes which is helpful. Dispatch is normally within a few days.
I had a couple of instances in 2018 where some ingredients were unavailable for a few weeks which had an impact on our business but apart from these isolated occurrences the service has been excellent and goods are always of good quality.
15 February 2019
Unprompted review
Quality of the herb has gone way down…
UPDATE: I contacted them as they requested below, they were no help. They basically told me the quality is good and conforms to blah blah blah.
They wanted to know the batch number, even though the content of each bag was signifigantly different in appearance they all had the same batch number, reallt feels like they were just blagging me.
My advice is to avoid at all costs, I certainly won't be back.
------
ORIGINAL POST:
Quality of the herb has gone way down hill. It’s full of seeds and takes more than double the herb to make the same infusion as previous batches.
I’m now frantically looking for an alternative supplier. This drop in quality has affected my business. Lots of unhappy customers complaining to me and I just have to refund everyone as I don’t have any alternative product at the moment.
Not happy at all.
EDIT: in reply to the message below... your email asked for my feedback, so here it is... maybe you should have said contact us first if you have a problem.
feel free to contact me by email, but I won’t be repeating myself, I’ve already explained the problem above.
it’s not about the money it’s more about the inconvenience which is still ongoing, something I don’t think you can help me resolve, unless of course you chose to send me lower grade product and have better quality in stock.
If you had decent quality control then I never would have received this lower grade product to begin with.
12 February 2019
Unprompted review
Reply from JustIngredients Trade
Hi Beatrice,
Thank you for your feedback and I'm sorry to hear you aren't satisfied with one of our products.
As a company that prides itself of supplying quality ingredients, we take feedback such as yours very seriously. Having reviewed our system I can't see that you have previously notified us of any such issues which has meant we've been unable to support you in this instance.
So that we can look into this further, please could you send an email over to trade@justingredients.co.uk detailing the product (including the batch you received) and your comments regarding this. Our technical team will then be able to review this for you.
Best regards,
The JustIngredients Team
Very satisfied.
Always pleased to order from Just Ingredients! Helpful staff and quality spices.
4 February 2019
Unprompted review
Wonderful prices
Wonderful prices, quick delivery and quality products!
30 January 2019
Unprompted review
Had a couple of orders to date
Had a couple of orders to date, no issues so far.
29 January 2019
Unprompted review
Excellentgood prices, good products
Excellent. Fast delivery, good range of products (though they can’t stock everything, unfortunately!). I use them reasonably often. Good prices, good products. What’s not to love.
29 January 2019
Unprompted review
Quick delivery and great products
27 January 2019
Unprompted review
Great simple service and delivery.
25 January 2019
Unprompted review
Great company to work with
Great company to work with, fast and efficient.
21 January 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.