We have purchased everything we needed for our bathroom & kitchen renovation through Tradelink. Issues have come up along the way in terms of us ordering the wrong product or the builder accidentally... See more
Company replied
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Trade link were really helpful throughout the process which included storing the bath for many months until we were ready for delivery. All reps we dealt with were lovely
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Excellent service at Gympie store for item which had to be ordered in from Brisbane. Cheryl kept me informed of progress and let me know immediately it arrived. On an extremely hot day she happily car... See more
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Ordered a kitchen sink online. Found what I wanted quickly, ordering was simple and paid without issue. 5 days later I received an email to advise that the sink had come in and was ready for collectio... See more
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Company details
- Bathroom Supply Shop
- Home improvement shop
- Hot water system supplier
- Plumbers' merchant
- Water Filter Supplier
Written by the company
Reliability and a durability are yours when you make your selections from the Tradelink range. We know that you want the best in quality and performance from the products you buy, and we do too. That’s why we’ve partnered with the best bathroom, kitchen and laundry brands in the business, including Caroma, Phoenix, Oliveri, Raymor, Fienza and more. We recently celebrated 150 years in the industry and are proudly Australia’s oldest plumbing merchants, but at Tradelink, it’s never about us, it’s always about you! We know renovating and building can be daunting. But our specialist team is here to inspire big ideas, share our expertise, and step you through every stage of your project. We help you make things happen, and we make product selection quick and easy.
Written by the company
Contact info
Australia
- 1300 658 277
- tradelink.com.au
4.6
Excellent
6k reviews
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Click and collect worked smoothly.
6 March 2026
Reply from Tradelink
We're so glad your click and collect experience was smooth. Thank you for letting us know about your order.
We have purchased everything we needed…
We have purchased everything we needed for our bathroom & kitchen renovation through Tradelink. Issues have come up along the way in terms of us ordering the wrong product or the builder accidentally damaging a shower base. Tradelink helped us with all these issues promptly which enabled us to continue progressingly without delay. Cannot fault their service and quality of products.
11 February 2026
Reply from Tradelink
We're happy to hear that we could assist with your bathroom and kitchen renovation needs. It's great to know our prompt support helped keep your project on track, even when unexpected issues arose. We appreciate your feedback on our service and product quality.
Outstanding attitude to Service
Oh my goodness the Smithfield store was so helpful. The team members are extremely knowledgeable. My order arrived in store after buying online and they contacted me promptly that it was in store. I love their special table too. Always manage to walk out with something in addition to my Oder.
12 February 2026
Reply from Tradelink
We're happy to hear that the team at the Smithfield store was so helpful and knowledgeable! We're also glad you were contacted promptly about your order and that you enjoy the special table. Thank you for your positive feedback!
Easy to order and pick up.
4 March 2026
Reply from Tradelink
We're happy to hear that ordering and pickup were easy! Thank you for your feedback; we appreciate it.
Great sink, great price
Best sink, really reasonably priced. Easy store pickup, great experience
5 March 2026
Reply from Tradelink
We're glad you found a great sink at a reasonable price and had an easy pickup experience. Thanks for your positive feedback!
It took too long to be available for…
It took too long to be available for pick up, almost a week. Then they couldn’t find it initially.
5 March 2026
Reply from Tradelink
Thank you for your feedback. Most items are generally available for collection within 1–10 business days. We’re sorry to hear about the difficulty locating your order on arrival and will pass this feedback on to the team to help improve the pickup experience.
I ordered my shower head via click and…
I ordered my shower head via click and collect. It arrived in store a couple days later.. Very easy process.
4 March 2026
Reply from Tradelink
We're happy to hear that you found our click and collect process easy and that your shower head arrived quickly. Thank you for your positive feedback; we appreciate it!
Ordered a shower base online
Ordered a shower base online with pickup from Tradelink Tamworth. All good, picked it up, but when I opened it, the wrong base had been sent. Spoke to Tamworth shop who were apologetic and arranged the correct base to be sent, which arrived promptly. Very happy with Tamworth staff, not so with online experience.
11 February 2026
Reply from Tradelink
We appreciate your feedback. We are happy to hear that the team at the shop resolved the issue quickly and efficiently. We'll review the online ordering process to prevent similar errors. Thank you for your patience.
Prompt service polite
11 February 2026
Reply from Tradelink
We're so glad your click and collect experience was smooth. Thank you for letting us know about your order.
Great Products and Price.
Great Products and Price.
scored slightly lower as delay in being available at Albion Park
10 February 2026
Reply from Tradelink
We appreciate your feedback on both our products and pricing. We will review the availability delays at Albion Park to improve our service.
Reply from Tradelink
We're so glad your click and collect experience was smooth. Thank you for letting us know about your order.
Reply from Tradelink
We appreciate your kind words! We are so happy to hear that you were satisfied with our service and communication.
Outstanding service above and beyond
The part that I ordered did not include a component required for it to work correctly. I needed it urgently since the plumber had already started work on the job. The staff were very helpful and went out of their way to find the missing component in their warehouse and gave it to me free of charge. Service was outstanding and would definately use Tradelink again based on this experience.
10 February 2026
Reply from Tradelink
We're so pleased our team could help with the missing part and quickly resolve the issue. Thank you for your positive feedback—we’re happy to hear you had a great experience and appreciate you choosing us!
Easy to buy online
Easy to buy online, went to store to look at products first.
I did keep getting texts and emails to say pick up order even though I already had..
2 March 2026
Reply from Tradelink
Thanks for your feedback! We're glad the online ordering and in-store visit worked well for you. Sorry for the extra pickup notifications, and we appreciate you sharing your experience!
Courteous staff
Ordered a colander on Tradelink website. Took about 4 days to come. I received an email, a message and a courteous call from Tradelink to notify me the arrival of goods. Friendly staff at store when went to pick up. Great experience.
2 March 2026
Reply from Tradelink
We're happy to hear that you had a great experience with your recent order! We appreciate your positive feedback regarding our communication and friendly team. Thank you for taking the time to share.
The perfect bathroom mirror within budget
I finally found the perfect bathroom mirror! After searching for ages, this was the only one that didn’t look like a cookie-cutter mass-market product. The unique detailing sets it apart from anything else I've seen, the dimensions were spot-on, and the price point was excellent. They had it in stock and I picked it up a day after purchase.
1 March 2026
Reply from Tradelink
Thank you for the lovely review! We're so glad you found exactly what you were looking for and that everything worked out perfectly. We hope the mirror’s a great addition to your bathroom!
Great service
Great products and more importantly excellent customer service.
And good pricing.
27 February 2026
Reply from Tradelink
We're happy to hear that you had a great experience with our products and customer service. We appreciate you mentioning our good pricing too!
My order was exactly as expected
My order was exactly as expected, good quality product and friendly service. Product installation guide was not complete though leaving some guesswork.
26 February 2026
Reply from Tradelink
We're glad you are happy with the product's quality and our service. We appreciate your feedback about the installation guide and will review it for improvements. Thanks!
Delivered package free and as soon as…
Delivered package free and as soon as it arrived from the manufacturer when it was delayed from manufacturer
25 February 2026
Reply from Tradelink
We're happy to hear that your package arrived promptly after the manufacturer's delay. We appreciate your positive feedback and are grateful for your time!
Reply from Tradelink
We're happy to hear that your experience was simple, efficient, and pleasant. Thank you for your positive feedback!
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