Lori was fantastic! Answered all of my questions quickly and clearly, making this process simple and streamlined.
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The $99 advertised fee is just the tip of the iceberg when it comes to what Trademark Genius actually charges to take you all the way through the entire process. Not only did they not help me get my t... See more
Company replied
The website is vague in several areas, which makes it confusing. If you need to ask questions, the Dedicated account manager, "Lori," was not available by phone, even though it shows a phone # under h... See more
Company replied
Update they keep trying to charge my card after a refund for not doing any work that amounted to me getting my trademark AGAIN this is illegal.. Awful.. poor communication skills overcharged .these pe... See more
Company replied
Company details
Written by the company
At Trademark Genius, we help business owners protect what they've worked hard to build. Our team guides customers through the trademark process with clear communication, ongoing support, and straightforward service from start to finish. Whether you're trademarking a business name, logo, or slogan, we're here to make the process as simple and stress-free as possible.
Contact info
You should know
1.6
Bad
37 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Rude and condecending customer service
The website is vague in several areas, which makes it confusing. If you need to ask questions, the Dedicated account manager, "Lori," was not available by phone, even though it shows a phone # under her contact (until the end when the whole thing went sour.) She and other support agents were rude and condescending in the chats and emails. They made assumptions about my order without asking me, which led to further confusion ( over 20 emails). The only thing right was that they gave me a full refund. STAY AWAY!
2 July 2025
Unprompted review
Reply from trademark-genius.com
We're sorry to hear that your experience did not meet your expectations.
We would like to clarify that our team is always available by phone. However, in some situations, an appointment may be necessary to ensure the appropriate representative is available and has sufficient time to review the details of a customer's account.
We also frequently communicate through email because trademark matters often involve detailed instructions, fee disclosures, application requirements, and deadlines. Maintaining a written record helps ensure that all information is documented and available for future reference, which can be beneficial for both our customers and our team.
We regret that our communication style did not meet your expectations and apologize for any confusion that may have occurred during the process. We appreciate your feedback and are pleased that we were able to resolve the matter by providing a full refund.
We wish you the best moving forward and thank you for sharing your experience.
Absolutely a scam
Absolutely a scam. They advertise the service as $99. at checkout, but then later send an email stating you’ll be charged an additional $450 “class filing fee,” which they claim is mandatory. This fee is not disclosed during the checkout process — only buried in the fine print of their terms. It’s a deceptive business practice, and they should be held accountable.
In my case, I reached out to cancel immediately after receiving the email, and they refused. I ended up filing a dispute with my bank for the $99.
My dad also used the service and had no idea about the $450 charge either. He was automatically enrolled in a trademark monitoring service for $149 that he didn’t consent to. I noticed they tried to do the same to me, but I caught it and canceled it before it went through.
I’ve worked in e-commerce and used to manage disputes and chargebacks, so I know this process well. My best advice: file a dispute with your bank and request a stop payment. Don’t waste time going back and forth with their customer service.
You can also file a complaint with your state’s Attorney General — which I plan to do. Enough complaints through the AG’s office can trigger an investigation into a company’s practices.
9 June 2025
Unprompted review
Reply from trademark-genius.com
We're sorry to hear that you were dissatisfied with your experience.
We strive to be transparent regarding our pricing, services, and optional offerings. Trademark filings generally involve both service fees and government filing fees, which are separate charges. Information regarding these fees, as well as optional services such as trademark monitoring, is provided during the ordering and enrollment process.
We understand that misunderstandings regarding fees or optional services can be frustrating. Our goal is always to provide customers with the information needed to make informed decisions regarding their trademark applications and related services.
We also take customer concerns seriously and encourage any customer with questions regarding their account, billing, or services to contact us directly so that we can review the matter and provide clarification.
We appreciate your feedback and are continually working to improve our communication and customer experience.
avoid at all costs
Don't file a trademark application with this company.
Pick a legit company like LegalZoom with reputable US Attorneys - or if it's a simple trademark - file it yourself direct with USPTO.
Trademark Genius likely doesn't have reputable - or any - attorneys that are legally able to file on your behalf. Ask them for their attorney's full name and licensing credentials for you to research on your own.
Also, their registration form doesn't even contain all of the fields that are on the USPTOs website for registering a trademark.
Also there's no such thing as getting a trademark in 14 (or less days). It takes a minimum of 4 months per PTO website.
5 May 2025
Unprompted review
Reply from trademark-genius.com
We're sorry to hear that you were dissatisfied with your experience.
Trademark applications vary significantly depending on the applicant's circumstances, the goods and services involved, and the filing basis selected. While some applicants choose to file directly with the USPTO, others prefer assistance navigating the trademark process.
We understand that there can be confusion regarding trademark timelines. While a trademark cannot be registered in a matter of days, applications can often be prepared and submitted to the USPTO within a short timeframe. The actual examination and registration process is determined by the USPTO and generally takes several months.
We appreciate your feedback and understand that our services may not be the right fit for everyone. We are continually working to improve our communication, processes, and customer experience.
Thank you for taking the time to share your perspective.
Beware of this company
Beware of this company. They lure you in with what looks like a fair price, only to tack on ridiculous, made-up fees once you're already locked in. Every step of the process seemed designed to squeeze more money out of me with charges that were never mentioned upfront. When I asked for clarification, I got vague answers and excuses. It feels like a complete scam. I ended up paying way more than expected and got mediocre service in return. Don’t fall for it — save yourself the headache and go elsewhere.
1 April 2025
Unprompted review
Reply from trademark-genius.com
We're sorry to hear that your experience did not meet your expectations.
We strive to be transparent regarding our pricing, services, and the trademark process. Trademark filings often involve service fees, government filing fees, and, in some cases, additional services or requirements depending on the specific application. Our goal is to provide customers with the information necessary to make informed decisions throughout the process.
We understand that unexpected costs or misunderstandings regarding fees can be frustrating, and we regret that you felt the services provided did not meet your expectations.
Customer feedback is important to us, and we are continually working to improve our communication, processes, and overall customer experience. We appreciate you taking the time to share your feedback and wish you the best moving forward.
Awful.
Update they keep trying to charge my card after a refund for not doing any work that amounted to me getting my trademark AGAIN this is illegal.. Awful.. poor communication skills overcharged .these people need to be sued. Actually refunded then recharged my card now I'm hiring a class action attorney
13 March 2025
Unprompted review
Reply from trademark-genius.com
We're sorry to hear that you were dissatisfied with your experience.
We take billing concerns very seriously and do not authorize charges outside of the services or subscriptions associated with a customer's account. If you believe a charge was processed after a refund or cancellation, we encourage you to contact our support team so that we can review the account history and investigate the matter.
We understand that misunderstandings regarding services, billing, or account status can be frustrating, and we regret that your experience did not meet your expectations. Our goal is always to address customer concerns promptly and professionally.
We appreciate your feedback and would welcome the opportunity to review the matter further and provide clarification regarding any charges on your account.
Trademark trash, convinced to get a refund instead of talk through my questions.
I registered for a trademark application online, paid the $199 for extended services. I called the next day to ask questions and their customer service line doesn’t work. I was appointed a representative named Monica, who was very uptight, spoke too fast, had a bad attitude not once but twice when I had questions and dismissed my questions and concerns with a recommendation to get a refund. I am attempting to protect my business with a trademark trusting their services and was hung up on, as I asked to talk to a manager since she couldn’t treat me like an uneducated client who is seeking an understanding in this area of business and hoping they treat my company as a new prospect to continue to work with throughout the entire process. I was pushed out the door and treated as if they had too many customers to deal with me and my concerns. I was also barely given 20 minutes of their time. If I could leave 0 stars I would. Just want others to know this isn’t the place to be a beginner in the trademark world, as this represented a very poor communication system and a sad customer service experience from start to finish. I will now pay $99 for a refund and was willing to pay $649 for their services start to finish and possible recurring services to become a future forever client. This isn’t how people should be treated. Lori also handled the remaining refund process in an email and neither agents handled me as a new customer professionally in my opinion. I thought I was paying for their guaranteed services and I got handled as a lost letter in the mail. Like oh well, who cares about her money. No stars.
27 March 2025
Unprompted review
Reply from trademark-genius.com
We're sorry to hear that your experience did not meet your expectations.
Our goal is always to provide helpful guidance to customers who may be unfamiliar with the trademark process, and we regret that you felt your questions and concerns were not adequately addressed. We understand that trademark filings can be complex, especially for first-time applicants, and we strive to provide clear communication throughout the process.
We also understand the importance of feeling heard when making decisions about protecting your business. While there are times when a refund may be offered if our services are not the right fit for a customer's needs, our intention is never to make anyone feel dismissed or unwelcome.
We appreciate your feedback regarding communication and customer service, as it helps us identify areas where we can improve. We are sorry that your experience left you with a negative impression and appreciate you taking the time to share your concerns.
We wish you and your business success moving forward.
I went on their site and started to…order thier trademark services but quickly became turned off by their site’s continual addition of extra charges and fees!
I went on their site and started to process.
It’s was supposed to be $99 then as I went step by step the kept adding to the base plan $50 here $75 there. I got completely turned off an cancelled out of the site. Then I get my credit card bill. There is a $99 charge and a second charge for $450
Now I have to fight and dispute these charges which by the way I didn’t authorize and I didn’t get anything in return for the money they charged me. This is a total scam they need to be shut down
18 March 2025
Unprompted review
Reply from trademark-genius.com
We're sorry to hear that you were dissatisfied with your experience.
We strive to be transparent regarding our pricing, services, and fees throughout the ordering process. Trademark filings often involve both service fees and government filing fees, and additional optional services may be offered depending on the customer's selections.
We take billing concerns seriously. If a customer believes a charge was processed in error or without authorization, we encourage them to contact our support team so that we can review the account and transaction history. Our goal is always to address concerns promptly and provide clarification regarding any charges associated with an order.
We understand your frustration and regret that your experience did not meet your expectations. We appreciate your feedback and are continually working to improve our communication, processes, and customer experience.
Horrible company that pulled a bait and…
Horrible company that pulled a bait and switch scam on me. I would not trust them ever.
17 March 2025
Unprompted review
Reply from trademark-genius.com
Thank you for sharing your feedback.
We understand that concerns regarding pricing and services can be frustrating. Our goal is to provide clear information regarding trademark filing costs, government fees, and available services throughout the ordering process so that customers can make informed decisions.
We take customer concerns seriously and are continually working to improve both our communication and overall customer experience. We appreciate you taking the time to share your perspective.
Beware of Deceptive Practices – Total Scam
I paid Trademark Genius a flat fee to file a trademark, expecting a straightforward process. Instead, they came back demanding an additional $450 per category—something that was never disclosed upfront. They do little to nothing for you, and their business model feels intentionally misleading.
To make matters worse, they falsely advertise a 5-star Trustpilot rating based on 149 reviews on their website. In reality, their actual Trustpilot rating is just 2.2 stars, which speaks volumes about their credibility. I’m shocked they are still operating. This kind of practice should not be legal. Stay far away!
2 March 2025
Unprompted review
Reply from trademark-genius.com
Thank you for taking the time to share your feedback.
We strive to provide clear information regarding trademark filing costs, including both service fees and applicable government filing fees. Trademark applications may also require additional classes depending on the goods or services being protected, and each class carries a separate filing fee.
We understand that trademark pricing and filing requirements can sometimes be confusing, and we regret that your experience did not meet your expectations. Our goal is always to provide customers with the information needed to make informed decisions throughout the trademark process.
We appreciate your feedback and are continually working to improve our communication, transparency, and overall customer experience.
I#USPTO Investigate because they stole…
I#USPTO Investigate because they stole 2 thousand dollars from me they said they were sending the money to you it's been a trademark 2 years one month and no one has answered me anymore trademarkia trademarkengine #trademarkgenius they take money from poor people you have to report it's a crime because the money doesn't go to you I don't receive anything! their reviews are boughtAlessio Sundas5618089850
17 February 2025
Unprompted review
Reply from trademark-genius.com
Thank you for sharing your concerns.
We understand that trademark applications can be a lengthy and sometimes frustrating process, particularly when there are delays or when customers are waiting for updates from the USPTO. Trademark registration timelines are ultimately determined by the USPTO and can vary significantly depending on the application and any issues that arise during examination.
We take allegations regarding billing and services seriously. If you believe there are outstanding issues with your application or account, we encourage you to contact our support team directly so that we can review your file and provide any available updates.
We appreciate your feedback and are committed to assisting customers with questions regarding their trademark applications and account status.
complete scam
This company is a complete scam. They do nothing for you. True scam. Better busness bureau needs to shot them down.
11 February 2025
Unprompted review
Reply from trademark-genius.com
Thank you for sharing your feedback.
We understand that your experience did not meet your expectations. Our goal is to assist customers throughout the trademark process by providing filing support, application guidance, and ongoing communication regarding their trademark matters.
We take customer concerns seriously and are continually working to improve our services and customer experience. If there are unresolved issues regarding your account or application, we encourage you to contact our support team so that we can review the matter and provide any available assistance.
We appreciate you taking the time to share your perspective.
Do not use TRADEMARK GENIUS
Do not use TRADEMARK GENIUS. They are a complete scam. They use other names because they scam people and have to constantly use different names.
1 February 2025
Unprompted review
Reply from trademark-genius.com
Thank you for sharing your feedback.
We take customer concerns seriously and strive to provide transparent trademark filing and support services to our customers. We understand that your experience did not meet your expectations, and we regret any frustration this may have caused.
Our goal is to assist customers throughout the trademark process while providing clear information regarding services, fees, and available options. We continuously review customer feedback to identify opportunities for improvement and enhance the overall customer experience.
We appreciate you taking the time to share your perspective.
Warning do not even attempt to use this company
If I could give this company no stars it would be just that. They are not clear with the charges, and then tell you after you submit an application that they will charge you $350 per class ( thousands ) on the card you used to pay them the fees. How can they be sure someone has that kind of money on their card. Then when a request to cancel the order was sent and request to void the application within the 24 hours, someone from their care team reached out trying to convince me not to cancel. After asking 3 times they continue to tell you why you shouldn’t cancel sending multiple emails with reasons why I shouldn’t cancel but even mentioned there is a $50 cancellation fee and would rather put the order on hold. No!!!!! once the customer has said to cancel after the first or even the second time please it is a must to respect the customer’s wishes —not tell them you will put the order on hold to do them a favor in the future! It’s not the law you have to get anything trademarked it is a business owners choice to give them more security of their logos. Please do not give this company two thoughts. Go on.
4 January 2025
Unprompted review
Reply from trademark-genius.com
Thank you for taking the time to share your feedback.
We understand that trademark filing fees, government fees, and class requirements can sometimes be confusing, particularly for first-time applicants. Our goal is to provide customers with information regarding the costs and requirements associated with their trademark application so they can make an informed decision about how they would like to proceed.
We also understand your concerns regarding the cancellation process. Our team attempts to ensure that customers are aware of all available options before a cancellation is finalized, including placing an order on hold if a customer may wish to continue at a later date. However, we respect that each customer has the right to make the decision that is best for their business.
We appreciate your feedback regarding both communication and the cancellation experience. Customer feedback helps us identify opportunities to improve our processes and better serve future customers.
We wish you and your business continued success moving forward.
Unexpected fees and poor communication…
Unexpected fees and poor communication into the guidance of the filing. I strongly recommend any future customers to look else where for a third party into trademarking your brand.
13 December 2024
Unprompted review
Reply from trademark-genius.com
Thank you for sharing your feedback.
We understand that concerns regarding fees and the trademark filing process can be frustrating. Our goal is to provide customers with information regarding filing requirements, associated costs, and available options throughout the trademark process so they can make informed decisions.
We appreciate your comments regarding communication and customer guidance, as feedback like yours helps us identify areas where we can improve. We are continually working to enhance both our customer experience and the clarity of the information we provide.
We wish you the best in protecting and growing your brand moving forward.
Simply put
Simply put, do not use this company unless you read the fine print under the fine print. My guess is they make their money by only returning a portion of your paid fee, knowing most people will cancel once they realize the tactics of this business.
12 December 2024
Unprompted review
Reply from trademark-genius.com
We appreciate you taking the time to share your feedback.
Our goal is to provide customers with clear information regarding trademark filing costs, government fees, optional services, and our cancellation policies so they can make informed decisions throughout the process. We understand that trademark filings can sometimes be more complex than expected, and we recognize that not every customer's experience will be the same.
We take customer concerns seriously and continuously review feedback to improve our communication, transparency, and overall customer experience.
Thank you for sharing your perspective, and we wish you the best moving forward.
I used an attorney to complete my last…
I used an attorney to complete my last trademark.... I could do my own trademark, but at the time I was busy and I used them, I know how these companies work they will try to upsell you... No I only want the $99 Package..... At the time I used my credit card because I felt a little effy about using an online company they messaged me told me my card was declined... At the time I didn't think nothing of it.... A few months later I was like oh yeah I need to pay to the $350 fee for filing( GAVE THEM MY DEBIT CARD)... They charged my card $700 a week later $149... This is all on my debit card... Yeah because I forgot to give them a credit card and it's tough trying to dispute a debit card ... They claim it's a monthly monitoring fee... I didn't sign up for that I know exactly what I signed up for .. they will hit you up with these unauthorized charges with zero notification.... REFUND MY MONEY BACK NOW!!!
18 November 2024
Unprompted review
Reply from trademark-genius.com
Thank you for sharing your feedback.
We understand that billing concerns can be frustrating, particularly when there is confusion regarding services associated with an account. Trademark monitoring is a separate service from trademark registration, and information regarding enrollment, pricing, and cancellation is provided during the ordering process.
We take all billing concerns seriously and encourage customers who believe a charge was processed in error to contact our support team so that we can review the account history and provide clarification regarding any charges or services associated with the account.
If you would like us to review your account for a potential refund, please reach out to our support team directly. We would be happy to review the details of your account and discuss any available options.
We appreciate your feedback and are continually working to improve our communication, transparency, and overall customer experience.
SCAM COMPANY!!!!
I ordered their service with rush. Paid $148 for the service + rush, and another $99 for another upsell they had for a total of $247.
I spoke with a representative after ordering where I learned the service would not really be within 24 hours as was promised, rather when they would get to it when they were able to get to it as they have a queue of other custom orders.
At that time, I realized it is a complete false misrepresentation of the service from what I ordered on their site and decided to immediately cancel.
I cancelled approximately 23 minutes.
They refunded only $199, withholding the other $48, claiming this part of the cost was for rush service they rendered, which nothing had been done at all and in fact was the reason I cancelled.
How can a rush service be rendered when nothing was done? This company is a total scam as can be seen when you do a review search on them and come to BBB where they get an F grade.
3 October 2024
Unprompted review
Reply from trademark-genius.com
Thank you for taking the time to share your feedback.
We understand your concerns regarding the rush service and cancellation process. Our expedited services are intended to prioritize an order within our processing workflow; however, processing times can vary depending on the information provided and overall order volume.
We regret that our services did not meet your expectations and understand your frustration regarding the fees associated with your order. Customer feedback is important to us, and we continually review our processes and communications to improve the customer experience.
If you would like us to review your account and determine whether you may be eligible for any additional refund, please contact our support team directly. We would be happy to review the details of your order and discuss any available options.
Thank you for sharing your experience.
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