THE WEBSITE WAS VERY HELPFUL AND I CHANGED THE TIMING OF DELIVERY OF MY PURCHASE. THIS WAS HANDLED VERY PROMPTLY AND PROFESSIONALLY AND I RECEIVED IT ALL ON THE DAY I EVENTUALLY SPECIFIED
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See what reviewers are saying
I have received excellent service from Tradepumps. Especially from Braden who discussed my requirements and answered all my questions and advised me on what pump I needed. I phoned back a few times to... See more
Excellent service, stumbled across this company looking for a replacement pump. They couldn't be beaten on price for model I required. Easy ordering and was delivered within 2 days. Really pleased!!!... See more
Delivery was extremely quick, I am a tad disappointed in the build quality has the pump body is made entirely of plastic, but then I suppose you get only what you pay for and has the pump cost was on... See more
Company details
- #7 of 7 best companies in Pumping Equipment Supplier
- #10 of 11 best companies in Hot water system supplier
- #33 of 53 best companies in Plumbers' merchant
- #5 of 6 best companies in Pumping Equipment & Service
- #4 of 8 best companies in Waste water and sewage treatment company
- #10 of 11 best companies in Water Pump Supplier
Written by the company
The best place to buy water pumps online. At Tradepumps, we have combined our 47 years of history and knowledge with a fantastic range of products on our easy-to-use website. We want to help you find the pump you need and get it to you when you need it.
Contact info
Unit A, Quedgeley West Business Park, GL2 4PA, Gloucester, United Kingdom
- 0808 239 9358
- tradepumps@dutypoint.com
- tradepumps.com
4.6
Excellent
413 reviews
Replied to 33% of negative reviews
Typically replies within 48 hours
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Excellent all round
I had the wrong delivery address, I emailed for help in this regard, they got back to me within the hour and my shipping was a success. Great service, great product!
7 September 2022
Larson & another colleague were Very…
Larson & another colleague were Very helpful in assisting correct parts required
23 August 2022
Fantastic Service
Fantastic Service - website was accurate, advisor was very helpful on the phone, and the pump arrived in perfect condition the next day.
17 August 2022
I am still waiting for this item
13 August 2022
Reply from Tradepumps
Hello Irad, thanks a lot for your review. I can confirm the kit is currently on it's way to you from the factory and is due to be delivered to you tomorrow (16th).
Unfortunately this kit is not an off-the-shelf item and has to come from a central European hub - hence the lead time.
I'm sorry we couldn't do better than a 1 star review - we would be very glad to hear if there is anything we can do to improve your score!
Kind regards
Braden & the Tradepumps team
Great service and friendly staff - but lacking in other areas
Great service and friendly staff - but lacking in other areas.
Website was easy to navigate and email / phone communication was very good.
I originally went online and ordered a Grundfos pump that showed as in stock on their website only to get an email the Dane to day. after I had paid for & ordered the pump I wanted to say that they don’t actually have it in stock (even though it showed in stock on their website) & it would take 6-10 weeks to get it from their supplier. I had to order an alternative pump from them which costed about 30% more.
Delivery was fast but packaging was not efficient to say the least. The external packaging box was about 10x bigger than the internal box containing the actual pump. When we saw the delivery arrived we were worried they sent us the wrong item because the box was so huge!
10 August 2022
Reply from Tradepumps
Hello Kieran, thanks a lot for your review! Certainly helps us to make changes & improve what we do when customers like you take the time to give us a detailed review like this.
Thanks again!
Kind regards,
Braden & the Tradepumps team
Great Service!
Great Service!
Second time of using Tradepumps. No fuss, no problems & really helpful on the telephone. Pump was delivered the next day.
8 August 2022
very quick and efficient
26 July 2022
First time ive used Tradepumps and…
First time ive used Tradepumps and goods not turned up!
Not happy...
25 July 2022
Reply from Tradepumps
Hello Paul, many thanks for your feedback. We have just tracked this parcel that was shipped via UPS and it is showing as delivered last Friday 22nd and signed for at 16:17 - please let us know if you are struggling to locate it and we can supply the POD etc?
Please confirm if there is anything further you need and if there is anyway we can do to improve your 1 star service review?
Kind regards,
Braden & The Tradepumps Team
Good support and best price.
Easy to get what I needed.
As a Controls Engineer I know the Lowara pumps and found them to be the best (and most silent).
12 July 2022
Great product so far
Great product so far, exceeded expectations. Delivered in good time to the right place, well packaged.
14 June 2022
Great price and very quick delivery.
29 May 2022
Excellent service
Excellent service - hadn’t got the pump I required but they recommended a suitable product. It came the next day and fit perfectly.
14 May 2022
Easy to use website and very helpful
Easy to use website and very helpful, using the chat service an alternative pump was identified for us to purchase.
13 May 2022
Rung 7 companies for a replacement…
Rung 7 companies for a replacement pump. This company only one go offer an alternative. Great service
27 March 2022
Absolutely brilliant company
Absolutely brilliant company, nothing is to much trouble, from sales to warehouse friendly helpful professional service. Highly recommended.
3 March 2022
Brilliant service at great prices
13 February 2022
Very good service
Very good service, communication and delivery time.
Polite and professional communication by phone and email.
Quick to sort out any problems
7 February 2022
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