We're very happy with our new radiators and they perfectly suit the style of our period home. Trade Radiators were great on the comms side to arrange delivery too. We opted for the 3 Column radiator a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I found a towel rail that I wanted & at a good price. I asked a couple of questions about size etc, all answered quickly, enabling me to place the order. The towel rail was delivered a few days la... See more
Company replied
They say that the true measure of a company is how they respond when something goes wrong. When our radiator was installed, there was a small leak, and I am very happy to report that Trade Radiators d... See more
Company replied
This company have been so helpful and professional, their service has been brilliant. Sending sample colour matching for the designer range has been so useful. As an artist I love look and feel of mod... See more
Company replied
Company details
Information provided by various external sources
Operating online since 2004, Trade Radiators has a huge range of radiators, heated towel rails, valves and accessories on their website, all at fantastic prices. If you're replacing a single radiator, or completely refitting a whole house, make Trade Radiators your first port of call. A massive variety of styles, sizes and finishes are available, so you're sure to find something perfect for your home, office or any other place in need of heat! All radiators and rails come with free delivery to all mainland UK addresses. There is a customer support team available via phone, email and live chat to give advice and answer any questions.
Contact info
82 Mitchell Street, G1 3NA, Glasgow, United Kingdom
- +441412250430
- info@traderadiators.com
- traderadiators.com
4.5
Excellent
612 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered a radiator which was delivered…
Ordered a radiator which was delivered promptly. Driver was happy to wait while I checked condition of parcel. It was well packaged.
1 March 2023
Unprompted review
Reply from TradeRadiators
Thank you very much for the positive review, it is much appreciated.
Great service
21 February 2023
Unprompted review
Reply from TradeRadiators
That is great to hear, thank you for the fantastic review.
Fast delivery and very helpful staff.
3 March 2023
Unprompted review
Reply from TradeRadiators
Thank you very much for the positive review, it is much appreciated.
Swift service
Swift service. I ordered this at 8pm Tuesday and it arrived on Thursday
17 January 2023
Unprompted review
Reply from TradeRadiators
Thank you very much for the positive review and feedback!
great customer care
had an email notification in regards to the change of a product, which was easily rectified with a phone call and then a swift and very prompt delivery delivery.
13 January 2023
Unprompted review
Reply from TradeRadiators
Thank you for the 5 star review and great feedback! We hope to welcome you back again in the future.
The product was on time and with me…u
The product was on time and with me being disabled I shouted to see who it was and brought the radiator Wright in.
Thankyou so much
S l kirby
12 January 2023
Unprompted review
Reply from TradeRadiators
That is great to hear! Thank you very much for the positive review and excellent feedback Sarah.
Very pleased
Very pleased. Needed an odd size to replace existing rad in bathroom and saw one on sale here. It came the next day and looks really good now fitted and did not have to alter existing holes in flooring. great.
19 January 2023
Unprompted review
Reply from TradeRadiators
We are delighted that you're so pleased with your purchase Peter. Thank you for shopping with us.
Ordered radiator
Ordered radiator, I ordered the wrong one, had to return and ask for a refund.
Good customer service, both by email and phone, just one gripe, they said they would collect it, which they did at a cost of £30 which I felt was far too much.
17 January 2023
Unprompted review
Reply from TradeRadiators
Thank you for your review John. I am glad you were happy with the service received. The collection charges are standard charges directly from the courier, we do certainly offer the option of arranging your own return should you wish to do so.
Highly recommend Trade Radiators for…
Highly recommend Trade Radiators for ease to order and swift delivery.
16 January 2023
Unprompted review
Reply from TradeRadiators
That is fantastic to hear Elaine! Thank you for your positive comments and recommendation.
Brilliant service
Ordered online lunchtime Thursday, radiator delivered by 10.15 Friday morning with free delivery too.
Great price and seems to be good quality.
Couldn't be happier ☺️
6 January 2023
Unprompted review
Reply from TradeRadiators
Glad you're happy with your purchase, thank you for the excellent feedback. We hope to welcome you back again in the future.
Very helpful people
17 December 2022
Unprompted review
Reply from TradeRadiators
Thank you so much for the 5 star review and positive comments David. We hope to welcome you back in the future.
Still awaiting delivery.Very bad…
Still awaiting delivery.Very bad service.I have requested refund should goods not arrive within seven days.
oliver.
Getting refund..
All is well that ends well.
Oliver
16 December 2022
Unprompted review
Reply from TradeRadiators
Apologies this happened Oliver. As advised on the website, we are unable to delivery these goods to Ireland and unfortunately this was not flagged up straight away. We are sorry again for any inconvenience caused.
I have only received one of the two…
I have only received one of the two products ordered, I like the product which has arrived. Please confirm the radiator is yet to be dispatched
29 December 2022
Unprompted review
Reply from TradeRadiators
Thank you for your review. So happy to hear you are pleased with the goods received. Any issues at all, please do get straight in touch with our helpful customer service team
Reply from TradeRadiators
Excellent feedback, thank you very much Arthur. We hope to welcome you back again in the future.
Received the original Oder promptly…
Received the original Oder promptly but unfortunately one radiator had been on the receiving end of some rough treatment in transit. Trade Radiators were excellent in handling the situation and in arranging for a replacement to be sent out - which also arrived promptly.
Customer service how it should be done.
20 December 2022
Unprompted review
Reply from TradeRadiators
Thank you very much for your positive review and comments Steve. Very glad we were able to arrange a replacement quickly for you. Thank you for shopping with us.
Product is excellent with timely…
Product is excellent with timely delivery
7 December 2022
Unprompted review
Reply from TradeRadiators
We are delighted that you're so pleased with your purchase Gary, thank you for the positive review.
Reply from TradeRadiators
We are delighted that you're so pleased with your purchase Stephen, thank you for the 5 star review.
Radiator valves turned up on time and…
Radiator valves turned up on time and were packed well
11 November 2022
Unprompted review
Reply from TradeRadiators
Glad you're happy with your purchase, thank you for the positive review Colin.
2 curved towel radiators
Ordered 2 towel radiators - arrived quickly but one had minor damage - customer support sorted quickly and had a replacement sent with no fuss.
Good prices and selection available, have used a few times before.
30 November 2022
Unprompted review
Reply from TradeRadiators
Thank you very much for the positive review! So glad we were able to get you all sorted quickly. We hope to welcome you back in the future.
Great service and great value products
Great service and great value products. Rang up after ordering to check on delivery because of postal strikes and had a plumber booked to come fit the parts. No problem they got it sent by courier and arrived as promised!
8 December 2022
Unprompted review
Reply from TradeRadiators
Thank you for the 5 star review Sal. So glad to hear you were happy with the service and we could get this delivered quickly for you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.