Hi Agus,
My name is Edwin Cornelissen, General Manager at Trade View and I have discussed our products with you via our website chat previously.
I am surprised at the nature of your review as I can see from the Chat transcripts with our staff that you have inquired about a number of our products and have been given correct information on each occasion.
The products you inquired about were:
Online Systems Building Program
Prop Trading
My First Algo Pack
Breakout indicator
The product that you decided to purchase was the My First Algo Pack (https://www.tradeview.com.au/product/myfirstalgo/) which comes with support for the duration of your subscription and we have encouraged you to reach out on a number of occasions but you have not, and then decided to post this review.
Timeline:
Wed Mar 27, 2024 at 5:00 PM - We called you and helped you to access the My First Algo Pack and Download our Breakout Indicator after your purchase and scheduled a call with you for the following day at 5pm AEDT
Thu, Mar 28, 2024 at 5:00 PM - We called you as scheduled, you did not answer.
Thu, Mar 28, 2024 at 1:02 PM - Email sent as we were unable to reach you on the phone at the scheduled time requested by you.
Fri, Mar 29, 2024 at 1:59 AM - Review Posted by you
Tue, Apr 2, 2024 at 1:12 PM - Email sent to you again to assist you with the program.
Thu, Apr 4, 2024 at 10:48 AM - You agreed to a scheduled cal for 10am your time.
Fri, Apr 5, 2024 at 10:00 AM - We called you as scheduled, you did not answer.
Fri, Apr 5, 2024 at 10:05 AM - Email sent to reschedule the call.
In relation to your comments, we believe they are unjustified due to the following facts:
1 - You were well aware of the nature of the program and that you will need to modify the EA if you wanted something different i.e trailing stop and or ATR stop and you asked multiple times about building algos (EA’s) including building a “chandelier exit based EA”
This is all on the chat transcripts.
2 - We have made multiple attempts to assist you but you have either declined or did not attend to any scheduled calls as described above.
3 - We have many clients who have been able to successfully use this product and continue to use it according to their own specification.
We are always here to assist you and other traders with our products to help you move forward with your trading. But we can only do this if you attend to the scheduled calls, otherwise we are unaware of any issues that you claim to have.