TradeYourPhone Reviews 

1,347
•
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 455 reviews, reviewers had a great experience with this company. Consumers frequently praise the exceptionally helpful and friendly staff for delivering fast, efficient assistance and resolving various technical problems smoothly. People consistently note that the team provides reliable guidance, ensures excellent customer support, and creates a welcoming environment throughout every transaction. However, some customers also noted that initial price quotes are frequently reduced once devices arrive at the office for inspection. Reviewers mentioned unexpected deductions attributed to minor screen scratches or weak batteries, which resulted in frustrating final valuations and rejected offers. A few people additionally reported poor communication and additional fees required to get their items returned if they declined the revised price.

What people talk about most

Service

Users describe positive interactions with service, highlighting the quick turnaround, professional approach,... See more

Price

People report ambiguous experiences with price, as reviewers often mention being initially offered attractive... See more

Product

Customers had mixed experiences with product evaluations, as many reviewers were initially pleased with fair... See more

Staff

Consumers find staff to be exceptionally helpful, friendly, and knowledgeable when assisting with phone... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as opinions are heavily divided... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Got a reasonable price for my phone. Process was straight money. Money was in my account the day after I agreed a price.

Rated 3 out of 5 stars

Got a reasonable price on a couple of phones so decided to go with Trade Your Phone. I received the pack to send the phones in and followed the instructions. Package showed in Royal Mail as successf... See more

Rated 3 out of 5 stars

Despite checking before sending phone, was offered £40 less than original quote. Brand new S25 unboxed but never used. Immaculate condition. I doubled checked with their web chat bot whether it would... See more

Rated 3 out of 5 stars

Not overly impressed with TradeYourPhone. Assessed at £78 initially but once received in the office it apparently had several scratches on the screen despite me putting the screen protection on 5 minu... See more


Company details

  1. Cell phone recycling and unlocking service
  2. also in
  3. Mobile Phone Accessory Shop
  4. Mobile phone repair shop

Written by the company

We are a UK based mobile phone recycling company. We cater for one off and for regular recyclers. In a world of tech it is essential we recycle our old, new, broken, unwanted tech to keep the world a healthier place. We recycle most brands, Apple iPhone, Samsung, Google, Huawei & many more.


Contact info

3.8

Great

TrustScore 4 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 0% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(1,347)

455 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Sent them an iPhone SE

Sent them an iPhone SE purchased in 2022 selecting SE 2022 from their website. The phone was delivered on Sunday and till Thursday they had no clue where the phone was. Called and emailed them so many times sending proof of delivery. They had offered me £90 for that phone on website and on Thursday when they fininal said they have received phone they paid me £34 stating its iPhone 2020 not 2022. It maybe true but they demanded £10 to send the phone back while compare and recycle website said they shall charge £5 if I did not agree with their price. A hopeless and unprofessional company. I shall just put my phone of market place or ebay next time. What a waste of time. I DONT TRUST THEM. BE VERY CAREFUL WHEN YOU SEND THEM YOUR LOVED DEVICES.

30 July 2026
Unprompted review
Rated 1 out of 5 stars

I think they rip you off my phone was…

I think they rip you off my phone was immaculate but when sent they lowered my offer by £100 when queried they raised it a little bit said it was scuffed and speaker on low whatever that means but I think they were just trying it on and wouldn’t raise the offer any more and if you want the phone returned you have to pay an admin fee of £10. Wouldn’t use again.

28 July 2026
Unprompted review
Rated 1 out of 5 stars

Awful company

Awful company. Would not use.
Was quoted £160, Sent my phone in, never heard anything for weeks, sent multiple emails with no reply, couldn’t ring them as the number provided doesn’t work. Finally got a response after sending a screenshot of Royal Mail saying delivered. For them to say, the envelope arrived with no phone inside, even though it’s was a sealed envelope with tape. Was then told, I’d receive up to £100 compensation. 10 weeks later, yet more multiple emails chasing and asking for proof of Royal Mail claim. I finally received £50 today. Absolutely disgraceful communication and experience. Do not recommend this company one bit. Wish I had never used them.

23 July 2026
Unprompted review
Rated 1 out of 5 stars

Sent this Company two phones that I…

Sent this Company two phones that I considered to be in good order, they were protected all there working lives with me. Sent them off in good faith only to be told that both phones had faults they then decided to drop the initial payment stated. This to me stinks, they are trying to cover their postage by dropping the original price quoted. I suggest looking else ware for doing business.

17 July 2026
Unprompted review
Rated 1 out of 5 stars

Not happy

Not happy! Was initially offered £118 for my phone and when it was "inspected" it apparently had screen burn (absolute rubbish) and scratches beyond repair! There was 1 small scratch on the screen I can assure you!
They offered me £25 for it... And then when I refused, offered me a final £40so basically £78 less than they quoted... They wanted £10 to return the phone back to me. NEVER AGAIN!!

17 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look