TradeYourPhone Reviews 

I was really pleased with how quick they did things like sending me a returns pack for sending my phone to them and then emailing the next day to say everthing was completed, The service has been brilliant, There customer communications from them were brilliant very helpful and polite, I wll definitely use this Company again. Thank you for all your service

Prompt service and payment but not surprisingly the initial quote was downgraded due to some declared minor flaws. These would be difficult to dispute and the revised offer was good enough.
I would be wary of using them for a high end phone as should you want it back there is a £10 charge

Very helpful, set my device up for me. Excellent service.

Although the service is fast and efficient and payment is same day I was not happy with the valuation. I was tempted by their £80 estimate for my iPhone 11. My phone was immaculate with no scratches front or back. First offer £45 claimed speaker was not working properly but I challenged this as I used it daily to make calls. Was then offered £52 which I reluctantly accepted. Reason for low offer - poor battery. But why else would you want to upgrade if it wasn’t for the battery? This should have been mentioned in their initial estimate. I would then not have sent the phone to them.

Excellent service will definitely recommend

Downgraded my offer as claimed issues with the battery which were not true. Worth rejecting offer as it was then increased but still not back to original amount

Got a reasonable price on a couple of phones so decided to go with Trade Your Phone. I received the pack to send the phones in and followed the instructions. Package showed in Royal Mail as successfully delivered but they indicated they never received it. After lots of chasing they took it up with Royal Mail and were compensated for it.

Frustrating lack of communication and lack of proactivity in getting it resolved without being pushed but I did eventually get the amount offered for the phones.

Sent two orders in – an iPhone 14 Plus and two iPhone SE (2020) devices.

I mixed barcodes up for the devices up and I was offered £45, which I believed was for the iPhone SEs. The communication referenced an iPhone SE, so I accepted the offer — only to later realise this valuation had actually been applied to my iPhone 14 Plus valued at £145.

Issue was identifying as error on both parts and the issue rectified very quickly and efficiently once it was identified.

Zak has been very patient,helpful and provides confidence with my new mobile

Was quoted a price £234 for the galaxy s24 in good condition on the mobile phone recycle comoarison website.

When i sent it to them they came back with a list of problems that was not there in addition i was give an adjusted quote which was way lower than the quote offered for the same phone in broken condition

Now i received an email saying that to get my phone back, i need to pay £10 for the delivery charge but they did not tell me how to pay it.
SCAM SCAM SCAM!!!!!!!!!!

Customer service waa very hwlpful

Tp the point and sorted all straightforward

I have just called for help to sort my phone out. Adam has been really helpful and kind thank you .

These guys know what they are talking about and deliver an excellent standard of service.

We were treated very well and the service was very helpful. The staff did not rush the service.

Came Into the shop today with various problems. The staff were extremely helpful and fixed the problem on no time. I wouldn’t hesitate to recommend phones 4 all.

Excellent communication received updates good customer service thank you so much
Kind regards Yvonne

Just dropped in because my phone was playing up.
What a very helpful and kind young man, he help me re start my phone.
Thank you

Great work well done

Poor company. Many lowball offers. I do not recommend