TradingShenzhen Reviews 10,756

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 799 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, particularly phones, for their excellent quality, fair pricing, and overall performance. Many people highlight the fast delivery and efficient order processing, often noting that items arrive quicker than expected and without additional customs fees. The inclusion of EU adapters and pre-installed Google services is also frequently appreciated. However, some customers also noted issues with delivery, specifically mentioning delays with certain courier companies. A few reviewers reported issues with product condition upon arrival and expressed dissatisfaction with the resolution process. There were also isolated instances where ordered items were out of stock after payment, leading to refunds and related financial inconveniences.

What people talk about most

Product

Users describe positive interactions with product. Many customers are impressed with the quality and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising fast shipping times, with many... See more

Order

People report positive experiences with order. Many customers praise the smooth and straightforward ordering... See more

Quality

Clients share positive opinions on quality, frequently praising the excellent condition of products upon... See more

Price

Customers consistently express satisfaction with the pricing, often highlighting attractive and unbeatable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a Vivo X300 Ultra 1TB (China Version) in Germany, absolutely no regrets. Fast delivery (much quicker than predicted), fantastic phone. Won't be my last purchase here for sure!

Company replied

Rated 5 out of 5 stars

After about two weeks of use, I can only recommend both the laptop (RedmiBook Pro 14 (2025 Edition) - Intel Ultra 7 - 32GB/1024GB) and the shop. Fast delivery and constant tracking updates. One small... See more

Company replied

Rated 5 out of 5 stars

Bought my third phone—very good experience with the store, highly recommended. Delivery to Central Europe took 8 days right to my door,Vivo x300 ultra,with no additional fees. Perfectly packaged, than... See more

Company replied

Rated 5 out of 5 stars

Ordered Vivo x300 pro. Time from purchase to delivery was only 9 calendar days, which is even less than expected. Paid price = final price. No customs or other fees added. And last but not least - in... See more

Company replied


Company details

  1. Mobile Phone Shop

Written by the company

TradingShenzhen sells high quality smartphones, tablets and other accessories from China. We offer German and English support, aftersale service and reasonable price.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fast delivery/ great quality/ google preinstalled

Fast delivery, product brand new. I picked up the vivo x fold 5 due to it being the cheapest foldable. I was not expecting this level of quality. I could not believe it. My package arrived in 6 days with no custom duty fee or any other cost. The people at tradingshenzen will open your box with the phone and preinstall google services and anything else needed for the phone to work properly. 10/10 recommend

16 March 2026
Unprompted review
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Reply from TradingShenzhen

Hi Paul-Andrei! We're delighted you found the Vivo X Fold 5 exceeded your expectations. Your smooth experience with fast shipping and hassle-free setup makes us proud. We hope you continue enjoying your new device and look forward to serving you again!

Rated 5 out of 5 stars

New Redmi computer

Fast shipping, great product, extremely fair price, quick support from the team, Windows Pro and Office 2024 bundled in the purchase of my new computer. Even better, no import fees to pay on receipt. Everything has been taken care in advance by the seller. It was my first Time making business with Trading Shenzhen, but it will surely not be the last. I'm extremely satisfied and I recommend everyone to make business with them.

3 March 2026
Unprompted review
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Reply from TradingShenzhen

▎ Thanks for taking the time to share this, Massimiliano! Really glad the shipping, bundled software and upfront handling of import fees all made a good first impression. It's great to have you on board — come back anytime.

Rated 5 out of 5 stars

True to their word

True to their word, Tradingshengzen delivered my phone within 2 weeks with European adapter and Play store installed. Excellent bargains. I recommanbd this site.

16 March 2026
Unprompted review
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Reply from TradingShenzhen

Merci Roland pour votre retour positif ! Nous sommes ravis d'avoir répondu à vos attentes avec une livraison rapide et un produit parfaitement configuré. N'hésitez pas à nous contacter si vous avez besoin d'autre chose à l'avenir.

Rated 5 out of 5 stars

Legit

Legit, marvellous, fabulous, helpful and affordable

27 February 2026
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Reply from TradingShenzhen

Cześć Michał! Jesteśmy zachwyceni, że nasza oferta spełniła Twoje oczekiwania. Doceniamy Twoją pozytywną opinię i cieszymy się, że mogliśmy Ci pomóc. Zapraszamy ponownie!

Rated 5 out of 5 stars

Great value

Great value! I just purchased a new smartphone. Came ready for use in the UK. Shipment was very smooth with online tracking giving you detailed updates about the transfer. The phone is produced in China but is ready for use in the UK. Very satisfied with the transaction.

16 March 2026
Unprompted review
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Reply from TradingShenzhen

Hi Christos! We're delighted you found great value with your new smartphone. It's fantastic to hear the shipment met your expectations, and we're glad the device arrived ready for UK use. Hope you enjoy your new phone!

Rated 1 out of 5 stars

Not trustworthy - DO NOT BUY FROM THEM

My order was delivered to the wrong mailbox by USPS and returned to them I had sent evidence and proof of that but they decided to just ignore me and are not responding to email any more.
My order reference is FCNGQKCOC
UPDATE: They said would help me but so far nothing.

10 February 2026
Unprompted review
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Reply from TradingShenzhen

Dear Carlos,

I'm truly sorry to hear about the challenges you've experienced with your order and our communication. We take shipping issues and customer concerns very seriously, and I apologize that we have not been responsive to your situation.

I would like to personally help you resolve this matter. Could you please give me your order id, as we never ignore customers, why should we? I will ensure your case gets immediate attention and that we trace your package thoroughly.

We want to make this right for you. Our goal is to either successfully redeliver your order or process a full refund, whichever you prefer. Your satisfaction is our top priority, and we are committed to finding a solution that meets your needs.

Please accept my sincere apologies for the frustration you've experienced. We appreciate you bringing this to our attention and giving us the opportunity to correct our mistake.

Rated 5 out of 5 stars

Very good customer service and fast…

Very good customer service and fast delivery.

16 March 2026
Unprompted review
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Reply from TradingShenzhen

Hi Meidou, we're delighted you had such a positive experience! We always aim to provide quick service and speedy delivery, so it's wonderful to hear we met your expectations. Hope to help you again soon!

Rated 5 out of 5 stars

Ordered a phone to the EU early 2026

Ordered a phone to the EU early 2026. Got what I ordered, no extra fees, and it arrived relatively soon.

13 March 2026
Unprompted review
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Reply from TradingShenzhen

Thanks for the kind words, Boris! We're glad everything went smoothly with your order and that you received it without any surprises. Feel free to reach out if you need anything else in the future.

Rated 5 out of 5 stars

Xiaomi 17 Pro

I bought the Xiaomi 17 Pro, transition went smoothly and fast, it took about 2 weeks to arrive. No customs charges.

15 March 2026
Unprompted review
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Reply from TradingShenzhen

Thanks so much, cliente! We're really glad the Xiaomi 17 Pro arrived quickly and without any hassle—that's exactly what we aim for. Enjoy your new device, and feel free to reach out if you need anything else down the road!

Rated 5 out of 5 stars

Best way to buy Chinese phones

I saved hundreds of euros by purchasing from Trading Shenzhen, I definitely recommend them. The shipping was remarkably fast, especially considering its origin in China. The phone functions as flawlessly as if it had been purchased domestically.

6 March 2026
Unprompted review
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Reply from TradingShenzhen

Thanks so much for the kind words, Edgar! We're delighted the phone arrived quickly and in perfect condition—it's great to hear you're already enjoying those savings. Feel free to reach out if you need anything in the future!

Rated 5 out of 5 stars

Great customer service

Great customer service, my product working well and brand new as described. Can't really fault this company, I will be purchasing more phones definitely.

12 March 2026
Unprompted review
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Reply from TradingShenzhen

Thanks so much, Allan! We're delighted your phone arrived in perfect condition and that our team made the experience smooth for you. We look forward to helping you with your next purchase!

Rated 5 out of 5 stars

Amazin

Amazing offers, devices that aren't available locally. Fast shipping, great customer support when needed (cancelled first order to change colour of the device).

11 March 2026
Unprompted review
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Reply from TradingShenzhen

Thanks so much for the kind words, JJ! We're really glad our team could help you swap the colour and get it shipped out quickly. Enjoy your new device, and don't hesitate to reach out if you need anything else down the road.

Rated 5 out of 5 stars

Great quality products for very good price

Great quality products for very good price! Great experience purchasing from TSZ! Quick response customer service and fast shipping.

11 March 2026
Unprompted review
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Reply from TradingShenzhen

Juergen, thanks so much for taking the time to share this feedback! We're really glad the products hit the mark and that our team could get everything to you quickly. We'd love to help you again whenever you need us!

Rated 5 out of 5 stars

Everything smooth with order processing…

Everything smooth with order processing and good quality delivery service

12 March 2026
Unprompted review
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Reply from TradingShenzhen

Thanks so much, Miroslav! We're glad the ordering process went smoothly and that our delivery service met your expectations. We'd love to help you again whenever you need something.

Rated 5 out of 5 stars

Excellent store

I have bought Oneplus 15 16/512 Gb from them. That was my fifth order for the past couple of years. Excellent service as usual, fast delivery speed, very reasonable prices and transport expenses.
I will continue doing business with this shop.
Recommended!

12 March 2026
Unprompted review
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Reply from TradingShenzhen

Thanks so much, Nikolay! We're delighted to have you back for your fifth purchase—your loyalty means everything to us. We'll keep delivering the same fast service and great prices you've come to expect. Enjoy your OnePlus 15, and we look forward to your next order!

Rated 5 out of 5 stars

Honesty

I bought a Xiaomi 17 Ultra phone from this site. And everything was great and satisfying. I recommend it to you too. Everything was great.

19 February 2026
Unprompted review
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Reply from TradingShenzhen

Thanks so much for the kind words, Arash! We're delighted the Xiaomi 17 Ultra exceeded your expectations and that everything went smoothly. We'd love to help you again whenever you need something new!

Rated 5 out of 5 stars

Everything went smooth

Everything went smooth, no issues. My phone is in very good shape

12 March 2026
Unprompted review
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Reply from TradingShenzhen

Thanks for taking the time to share this, Liviu! We're glad the phone arrived in perfect condition and that everything went smoothly from start to finish. Feel free to reach out if you ever need anything else.

Rated 5 out of 5 stars

Review of Redmi K80 Ultra 12-256GB Chinese version

So, let me start from the beginning. My old phone just stopped working properly here in Sweden. You know how they switched things up with the networks? Apparently, VoLTE is mandatory now, and if your phone doesn't support it, you're basically screwed. Can't make calls properly, data gets wonky, it's a mess. My old one didn't make the cut, so I had to find something new that actually works with the networks here.

I started looking around and kept seeing the Redmi K80 Ultra. Looked like a solid phone, good specs, decent price. But then I checked the prices on eBay and other sites. Bro, 4200 SEK for the 12/256GB version? After shipping and everything? That's just too much. I wasn't about to empty my wallet for a phone, even if it is nice.

That's when I found TradingShenzhen. I'll be honest, I was a bit nervous. You never know with these sites, right? But I read some reviews, people seemed happy, so I thought, "Why not? Let's try it."

I ordered on the 6th of March. Paid 2400 SEK for the 12GB RAM and 256GB storage model. Since I picked the EU warehouse option, it shipped from inside Europe. No customs, no import fees, no extra VAT, and free shipping. Can't beat that.

The phone showed up on the 11th of March. Five days. I've waited longer for packages from the next city over, so yeah, I was impressed.

Now, the phone itself. It was listed as second hand, but honestly? You'd never know. Not a single scratch on the screen, no marks on the frame, the back is flawless. Battery health is at 100%, so whoever had it before barely used it, or TradingShenzhen just picks really good condition phones.

And the reason I went with this Chinese version? Like I said, my old phone didn't support VoLTE, which is a must here now. I needed something that would work with 4G and VoLTE in Sweden. This Redmi K80 Ultra does exactly that. It doesn't do 5G, and honestly, I'm fine with that. 4G is fast enough for what I need. Calls come through clear, data works, messages send instantly. No issues at all. So if you're in Sweden or anywhere in Europe and worried about compatibility, this phone handles it perfectly.

The packaging was solid too. Multiple layers of bubble wrap, like they actually packed it with care. Inside the box: the phone with a screen protector already on it (saved me the trouble), a 120W fast charger, USB cable, SIM tool, and a case. They even included a travel adapter so I could plug the charger into Swedish outlets without needing to buy anything extra. That little detail surprised me. Shows they actually think about the customer.

So let's do the math again. Same phone on eBay? Around 4200 SEK included shipping costs. I paid 2400 SEK. That's 1800 SEK saved. For a phone that looks brand new, works perfectly, and supports all the network stuff I need here. No customs, no hidden fees, fast delivery.

Honestly, if you're looking for a phone and you're not checking TradingShenzhen, I don't know what to tell you except you're missing out. I was skeptical at first, but now I'm sitting here with a phone that feels new, works great, and cost me way less than anywhere else. I'll definitely be buying from them again. Highly recommended!!

A little update on this review:

So I checked it the other day, and yeah, it actually supports Bank ID. That's a huge deal here in Sweden, pretty much a must have. Also works with Google Wallet and Google Pay, so that's nice.

I wasn't totally sure if it would work with Bank ID, though. I've seen a few people before who bought Chinese phones and then found out Bank ID didn't work on them, which is kind of a dealbreaker. So I was a little worried. But thankfully, mine works perfectly fine with it. So based on that, I'm guessing most of their Chinese version phones probably support it as well.

12 March 2026
Unprompted review
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Reply from TradingShenzhen

Tack så mycket, Ayush! Det glädjer oss enormt att höra att du är nöjd med Redmi K80 Ultra och att allt fungerade perfekt från beställning till leverans – ditt detaljerade omdöme om kvaliteten, packningen och prisvärdigheten är exakt det vi strävar efter. Vi ses gärna igen nästa gång du behöver en ny telefon!

Rated 5 out of 5 stars

I recently purchased my OnePlus 15

I recently purchased my OnePlus 15 from TradingShenzhen and the entire experience was excellent from start to finish.

First of all, the price was outstanding. After comparing several retailers in Europe, TradingShenzhen clearly offered the best deal, which made the decision easy.

What impressed me even more was the delivery speed. The phone arrived in the UK incredibly fast – much quicker than I expected for an international shipment. Everything was securely packaged and the device arrived in perfect condition.

Communication and order processing were smooth and professional throughout the whole process. You can tell that this company has a lot of experience shipping smartphones internationally.

Overall, I’m extremely satisfied with my purchase. Great price, very fast delivery, and a reliable service. I would absolutely recommend TradingShenzhen to anyone looking to buy a new smartphone.

31 January 2026
Unprompted review
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Reply from TradingShenzhen

Thanks so much for taking the time to share this, Michael. We're delighted the OnePlus 15 arrived safely and quickly—it's exactly the kind of seamless experience we aim for with every order. Enjoy your new device, and we'd love to help you again if you ever need anything else!

Rated 5 out of 5 stars

Fast shipping

Fast shipping, the package arrived within 8 days, the Oppo Find X9 Pro phone, everything is in perfect order, I am very satisfied

4 February 2026
Unprompted review
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Reply from TradingShenzhen

Thank you so much, Krzysztof! We're thrilled your Oppo Find X9 Pro arrived quickly and in perfect condition. Your satisfaction means everything to us! We can't wait to serve you again soon. Happy to have you as a valued customer!

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