Avoid at all costs - highly unprofessional - won PayPal claim against ACS Traduction
I am coming back to update this review. The vendor cannot be trusted. I advise that you the your business elsewhere. ACS Traduction failed to take responsibility for the delivery of the agreed service. I specified from the start that I wanted physical copies of the translation delivered to and address by recorded mail, ACS Traduction agreed. Weeks and months went by with no delivery. The tracking number ACS Traduction has no updates, still to this day on the official French mail website. ACS Traduction did not care as they took my money and refused even a partial refund (they wanted everything and no responsibility). They did not care at all, I had to contact them repeatedly over the weeks and months. They gave excuses from the manager not being available, that they've would reply (and never did), to telling me that 'I' needed to open a complaint with their chosen postal carrier. Right up to the end they agreed to investigate with a claim at the French mail service but refused to refund any amount. Thank God for PayPal, I never used their claim service but on this I had no other choice as ACS Traduction were just uncaring as they already had my money. The evidence and all communication was investigated by PayPal and the claim was found in my favour, forcing ACS Traduction to do the right thing and refund me that total amount. Funny, as I had told ACS Traduction, before opening the PayPal claim that I would settle with a fraction of the amount paid I had paid them - but they wanted it all, no responsibility and all my money. During the claim process with PayPal, ACS Traduction produced an email supposedly from the French mail company that somehow claimed the tracking mail item was delivered - this despite the official website still showing no updates (meaning the item was lost). My message to ACS Traduction is to take responsibility for delivering your service to your paying customers and not to fob people off to other service providers such as your chose carrier company. You need to ensure that you deliver what your customers have paid you. This time you messed with the wrong person, other unsuspecting customers would accept your lazy responsibilities and responses. I know you are going to claim that your 'sent' the translation as an email, that is not what I agreed on, required, or received. Emails are not a recorded delivery method. My advise to anyone reading this is to avoid ACS Traduction as when they fail to delivery their service they will brush you away and keep your money while being condescending in their attitude towards you.
8 February 2023
Unprompted review
