Fast delivery, and an awful lot of driveaway awning for the money, great value. Clear building and packing instructions, and everything included that we could need, which was nice. The attention... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have moderate arthritis in both knees which can make walking my daily average of 5 kilometres quite tiring. My new shoes are very light and the result so far has been very positive. Without comparat... See more
Company replied
The shaped inflatable mattress surpasses expectations on quality/comfort, so easy to install/inflate with the built-in air pump. Likewise for deflation and packing away. I wasn't sure whether it wou... See more
Company replied
Excellent event shelter at a great price in the sale. We had a large family gathering and needed to use some outdoor space. The weather was extremely wet but the shelter worked perfectly! Will also b... See more
Company replied
Company details
Written by the company
From design to manufacture, from warehouse to your door - our products go on an epic journey, and we follow them every step of the way. Not only does this ensure they're of the highest standard, but it ensures the service we provide is of the highest standard too. Whether you're camping with family of paddleboarding with friends, we know the ingredients you need to have an adveture to remember. We also know that the less you have to carry, the better. That's why our products are designed to easily pack away, transport and set up.
Why Choose Trail?
Written by the company
- Quality Product
- From design to manufacture, we prioritize offering high-quality products that enhance your outdoor experience. Every item is carefully curated to delivery durability, performance and comfort.
- Affordability
- Outdoor experiences shouldn't have to cost. That's why we're committed to producing products to a quality standard and bringing them to you at a price you can afford.
- Industry Knowledge
- Our team includes industry experts with bags of experience who knows what's needed in a product, as well as fresh-faced enthusiasts on top of the latest trends.
Free UK Delivery
No Minimum Purchase
Purchases completed before 2pm will be dispatched the same day.
Contact info
8 Wentworth Road, Heathfield, TQ12 6TL, Newton Abbot, England, United Kingdom, United Kingdom
- 03455191599
- sales@trail.co.uk
- trail.co.uk
Up to 70% Off
4.4
Excellent
7k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Deflating next to impossible
Good support, easily inflated, major difficulty deflating, never could actually completely deflate to put it into the carry holdall in fact had to just roll and strap but obviously now rather large but fortunately could keep it in external storage.
12 September 2026
Reply from Trail Outdoor Leisure
Good morning,
Thank you for taking the time to leave a review. We're pleased to hear that you found the mattress comfortable and supportive and that inflation was straightforward. We're sorry to hear that deflating and packing it away proved more difficult than expected.
If you would like to discuss returning the product, please don't hesitate to contact our Customer Service team, who will be happy to advise you on the available options.
Kind regards,
Customer Service Team
Good product at a good price and…
Good product at a good price and delivery was good. I will be buying from them again
11 August 2026
Reply from Trail Outdoor Leisure
Good morning
Thank you so much for taking the time to leave us a review! We’re delighted to hear that you’re happy with your purchase and had a positive experience with us. We really appreciate your support and hope to welcome you back again soon.
Kind regards
Customer Service Team
Good communication from checkout to…
Good communication from checkout to receipt of the item, which was brilliant. We're so impressed with the mattress, which fits our van perfectly and is super comfortable.
31 August 2026
Reply from Trail Outdoor Leisure
Good morning
Thank you so much for taking the time to leave us a review! We’re delighted to hear that you’re happy with your purchase and had a positive experience with us. We really appreciate your support and hope to welcome you back again soon.
Kind regards
Customer Service Team
Great quality products and fast delivery
2 September 2026
Unprompted review
Reply from Trail Outdoor Leisure
Good morning
Thank you so much for taking the time to leave us a review! We’re delighted to hear that you’re happy with your purchase and had a positive experience with us. We really appreciate your support and hope to welcome you back again soon.
Kind regards
Customer Service Team
Ordering
Ordering, delivery and purchase all great.
Quality of chair is fantastic.
21 September 2026
Unprompted review
Reply from Trail Outdoor Leisure
Good morning
Thank you so much for taking the time to leave us a review! We’re delighted to hear that you’re happy with your purchase and had a positive experience with us. We really appreciate your support and hope to welcome you back again soon.
Kind regards
Customer Service Team
Great experience
Great experience, great product, delivery was good as well. Poles arrived intact, well made and perfect for holding up tarpaulins.
11 September 2026
Unprompted review
Reply from Trail Outdoor Leisure
Good morning
Thank you so much for taking the time to leave us a review! We’re delighted to hear that you’re happy with your purchase and had a positive experience with us. We really appreciate your support and hope to welcome you back again soon.
Kind regards
Customer Service Team
Excellent product quality and quick…
Excellent product quality and quick uncomplicated delivery
27 September 2026
Unprompted review
Reply from Trail Outdoor Leisure
Good morning
Thank you so much for taking the time to leave us a review! We’re delighted to hear that you’re happy with your purchase and had a positive experience with us. We really appreciate your support and hope to welcome you back again soon.
Kind regards
Customer Service Team
We haven’t been away yet but we put it…
We haven’t been away yet but we put it up in our kitchen (lol) was quite easy thanks to the video and feels quite a good quality, delivery was good and packed well.
28 August 2026
Reply from Trail Outdoor Leisure
Good morning
Thank you so much for taking the time to leave us a review! We’re delighted to hear that you’re happy with your purchase and had a positive experience with us. We really appreciate your support and hope to welcome you back again soon.
Kind regards
Customer Service Team
Self inlating matress
Ordered the self inflating matress had no problems with delivery they kept in touch so we knew when it would be delivered Matress is soooooo comfy OMG
Will definitely buy more stuff from you thank you
12 September 2026
Reply from Trail Outdoor Leisure
Good morning
Thank you so much for taking the time to leave us a review! We’re delighted to hear that you’re happy with your purchase and had a positive experience with us. We really appreciate your support and hope to welcome you back again soon.
Kind regards
Customer Service Team
Really fast delivery can’t fault would…
Really fast delivery can’t fault would use again
29 August 2026
Reply from Trail Outdoor Leisure
Good morning
Thank you so much for taking the time to leave us a review! We’re delighted to hear that you’re happy with your purchase and had a positive experience with us. We really appreciate your support and hope to welcome you back again soon.
Kind regards
Customer Service Team
Reply from Trail Outdoor Leisure
Good morning
Thank you so much for taking the time to leave us a review! We’re delighted to hear that you’re happy with your purchase and had a positive experience with us. We really appreciate your support and hope to welcome you back again soon.
Kind regards
Customer Service Team
Reply from Trail Outdoor Leisure
Good morning
Thank you so much for taking the time to leave us a review! We’re delighted to hear that you’re happy with your purchase and had a positive experience with us. We really appreciate your support and hope to welcome you back again soon.
Kind regards
Customer Service Team
Avoid
So we bought a shelter dome directly from trail which turned out to be flimsy and failed in 20-25mph (according to google) winds with poles snapping in the first camping holiday it experience. Other tents did blow over in the camp site, mainly being shelter domes but ours was the first to go. Our main big 8 man tent was fine. The design isnt the best and lacks enough well placed guide ropes but it is the cheapest shelter dome going so i guess you get what you pay for.
I contacted Trail who agreed to a refund however that 3 weeks ago and i am yet to receive a refund even though i have chased a couple of times.
They probably will refund it eventually but i would avoid this brand given the quality of product and customer service.
Customer Services Case [##1295-436##]
Update: I finally got the refund after posting this review.
29 August 2026
Unprompted review
Reply from Trail Outdoor Leisure
Good morning,
We are glad to hear that your matter has since been resolved. We apologise for any inconvenience caused.
Kind regards,
Customer Service Team
Good morning
Thank you for taking the time to leave a review.
We have requested more information so that we can identify your case and respond in more detail.
Kind regards
Customer Service Team
Avoid....tent poles break too easily
I bought the Bowden 3 man tent in the summer of last year. The first time I attempted to erect it, one of the poles snapped, I contacted the company and on this occasion they did send a new pole to the campsite.
I have only used the tent a handful of times in non windy conditions, and after just 3 times, the poles begun to split. By the end of this summer all 3 poles are split. I contacted the company and they refused to send me new poles.
For a tent only just a year old with not much use...two weeks use in all over a few short trips, I do not feel this acceptable.
I am an experienced camper and previously have had tents last over 10 years.
It is such a shame as in every other way the tent was perfect, however it is now unusable and even left me with cuts on my hands and fingers where the poles had splintered.
I would not recommend this company.
15 September 2026
Unprompted review
Reply from Trail Outdoor Leisure
Good morning
Thank you for taking the time to leave a review.
We have requested more information so that we can identify your case and respond in more detail.
Kind regards
Customer Service Team
The chairs are lovely well made nice…
The chairs are lovely well made nice fabric so comfortable and at a reasonable price. Very pleased glad I made this choice!
17 September 2026
Reply from Trail Outdoor Leisure
Good morning
Thank you so much for taking the time to leave us a review! We’re delighted to hear that you’re happy with your purchase and had a positive experience with us. We really appreciate your support and hope to welcome you back again soon.
Kind regards
Customer Service Team
The shaped inflatable mattress…
The shaped inflatable mattress surpasses expectations on quality/comfort, so easy to install/inflate with the built-in air pump. Likewise for deflation and packing away.
I wasn't sure whether it would fit my Smart #5, but their website provides all the key information to dispel any doubts. A must have accessory for camping mode.
Unfortunately the Frunk on my Brabus version is just not large enough for the packed mattress, but I would guess it would easily fit any of the other Smart #5 single drive versions.
16 September 2026
Unprompted review
Reply from Trail Outdoor Leisure
Good morning
Thank you so much for taking the time to leave us a review! We’re delighted to hear that you’re happy with your purchase and had a positive experience with us. We really appreciate your support and hope to welcome you back again soon.
Kind regards
Customer Service Team
Very happy with service
Very happy with service, kept up to date with delivery very happy with our gazebo using it now well made for what it is would recommend.
10 September 2026
Reply from Trail Outdoor Leisure
Good morning
Thank you so much for taking the time to leave us a review! We’re delighted to hear that you’re happy with your purchase and had a positive experience with us. We really appreciate your support and hope to welcome you back again soon.
Kind regards
Customer Service Team
Still awaiting refund on a faulty airbed after 34 days of being promised my money back
Purchased a deluxe airbed online on the 1st August 2026 which arrived faulty (kept losing air). Contacted customer service and provided evidence as requested who advised a refund would be processed and issued to my original payment method within 10 days. This was on the 22nd August. Today is now the 24th SEPTEMBER and I have STILL not recieved the refund after waiting 34 days! I have attempted to contact Trail MULTIPLE times but keep being told they are "experience high volumes of contact", with my most recent email now being ignored. This is unacceptable and I feel I am left with no other option but to leave this review in the hopes of bringing the matter to their attention. Order ref TR-209490
22 August 2026
Unprompted review
Reply from Trail Outdoor Leisure
Good morning,
Thank you for taking the time to leave a review. We’re sorry that there was a delay in processing your refund and appreciate you taking the time to share your experience.
We have now reviewed your order and can confirm that your refund has been processed. We apologise for the delay and hope this has now resolved the matter for you.
Kind regards,
Customer Service Team
Pop up gazebo
Absolutely great product it was so easy to set up especially for 1 person plus I got it on sale so happy days
14 September 2026
Unprompted review
Reply from Trail Outdoor Leisure
Good morning
Thank you so much for taking the time to leave us a review! We’re delighted to hear that you’re happy with your purchase and had a positive experience with us. We really appreciate your support and hope to welcome you back again soon.
Kind regards
Customer Service Team
From a speedy delivery to an…
From a speedy delivery to an outstanding item very happy with the outcome.
4 September 2026
Unprompted review
Reply from Trail Outdoor Leisure
Good morning
Thank you so much for taking the time to leave us a review! We’re delighted to hear that you’re happy with your purchase and had a positive experience with us. We really appreciate your support and hope to welcome you back again soon.
Kind regards
Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.