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Trail Outdoor Leisure Reviews 

6,960
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 1,271 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fantastic quality of the products, mentioning that camping items like mattresses, shelters, and chairs are extremely comfortable, highly durable, and offer great overall value for money. People also emphasize the smooth ordering process and fast delivery, noting that purchases arrive promptly and in excellent condition. However, some reviewers were not happy with delivery delays caused by the courier service. Consumers also mentioned difficulties with certain items being hard to pack away or having minor quality flaws such as stiff covers or delicate tent parts.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and affordability, praising items like the... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting super fast shipping,... See more

Quality

Consumers find quality to be a source of great satisfaction, frequently praising the well-made fabrics,... See more

Order

Customers had ambiguous experiences with order processes, as many reviewers praised the quick delivery and... See more

Price

People report positive experiences with price, frequently highlighting great bargains, competitive offers,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast delivery, and an awful lot of driveaway awning for the money, great value. Clear building and packing instructions, and everything included that we could need, which was nice. The attention... See more

Company replied

Rated 5 out of 5 stars

I have moderate arthritis in both knees which can make walking my daily average of 5 kilometres quite tiring. My new shoes are very light and the result so far has been very positive. Without comparat... See more

Company replied

Rated 5 out of 5 stars

The shaped inflatable mattress surpasses expectations on quality/comfort, so easy to install/inflate with the built-in air pump. Likewise for deflation and packing away. I wasn't sure whether it wou... See more

Company replied

Rated 5 out of 5 stars

Excellent event shelter at a great price in the sale. We had a large family gathering and needed to use some outdoor space. The weather was extremely wet but the shelter worked perfectly! Will also b... See more

Company replied



Company details

  1. Camping Shop

Written by the company

From design to manufacture, from warehouse to your door - our products go on an epic journey, and we follow them every step of the way. Not only does this ensure they're of the highest standard, but it ensures the service we provide is of the highest standard too. Whether you're camping with family of paddleboarding with friends, we know the ingredients you need to have an adveture to remember. We also know that the less you have to carry, the better. That's why our products are designed to easily pack away, transport and set up.

Why Choose Trail?

Written by the company

Quality Product
From design to manufacture, we prioritize offering high-quality products that enhance your outdoor experience. Every item is carefully curated to delivery durability, performance and comfort.
Affordability
Outdoor experiences shouldn't have to cost. That's why we're committed to producing products to a quality standard and bringing them to you at a price you can afford.
Industry Knowledge
Our team includes industry experts with bags of experience who knows what's needed in a product, as well as fresh-faced enthusiasts on top of the latest trends.

Free UK Delivery

No Minimum Purchase

Purchases completed before 2pm will be dispatched the same day.

Contact info

Promotion box for Trail Outdoor Leisure

Up to 70% Off

Every month we release new deals offering up to 70% Off.

4.4

Excellent

TrustScore 4.5 out of 5

7k reviews

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4.4

All reviews

(6,960)

1,251 reviews in the last 12 months

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Rated 5 out of 5 stars

Solid construction folding chair

Solid construction folding chair. Good padding and high back will aid forty Zs !! Tony Palmer.

26 August 2026
Trail Outdoor Leisure logo

Reply from Trail Outdoor Leisure

Thank you, Tony! We’re delighted you’re pleased with the sturdy design, comfortable padding and high back. Sounds perfect for a relaxing forty winks!

Rated 1 out of 5 stars

Tent pegs missing!

Sadly there were no tent pegs included in the bag when the kids got to reading festival!

6 August 2026
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Reply from Trail Outdoor Leisure

Good morning

I am sorry to hear about the issue you have had.

If you would like to contact our customer service team, they would be happy to assist you.

Kind regards
Customer Service Team

Rated 5 out of 5 stars

Problem with received order

Problem with received order. Customer Service were very quick to respond and resolve the matter. Items of good value.

1 September 2026
Unprompted review
Trail Outdoor Leisure logo

Reply from Trail Outdoor Leisure

Thank you for your feedback! We’re pleased our Customer Service team were able to resolve the issue quickly and that you’re happy with the value of your items.

Rated 5 out of 5 stars

Well made and reasonably priced cool…

Well made and reasonably priced cool box. Comes with detachable ice block.

20 August 2026
Unprompted review
Trail Outdoor Leisure logo

Reply from Trail Outdoor Leisure

Thank you for your review! We’re delighted you’re pleased with the quality and value of your cool box, and hope the handy ice block serves you well!

Rated 5 out of 5 stars

Great chairs at a great price

Great chairs at a great price and very quick delivery.

27 August 2026
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Reply from Trail Outdoor Leisure

Thank you for your lovely review! We’re delighted you’re happy with your new chairs and found them great value for money. It’s also great to hear they arrived so quickly.

Rated 2 out of 5 stars

Delivery options very vague!

Trail clearly need to review and update their delivery options - they must be losing lots of business. In our rural postcode, most people will no longer use the cheap couriers as the likelihood of a successful delivery are almost nil (really). We now all routinely check the delivery options and simply shop elsewhere (and often pay more) if it isn't one we can trust. This must be the same for 1000s of other people now - and many sellers seem to be waking up (with more and clearer options offered).
I went through this process before placing an order with Trail (checked the details and then sent an online message). The outcome was basically "we can't tell you, the warehouse decide, even if you pay for Express". I think that is code for it will be Evri but we don't want to admit it (check the 1 star reviews - there is a bit of a theme!). With no opportunity to select any particular courier, there will be no order coming your way. Disappointing!

31 August 2026
Unprompted review
Trail Outdoor Leisure logo

Reply from Trail Outdoor Leisure

Good morning

Thank you for taking the time to share your feedback. We’re sorry to hear that our delivery options did not provide the clarity you were looking for when considering placing an order.

As advised by our Customer Service team, courier allocation is determined by our warehouse and unfortunately we’re unable to guarantee or offer a choice of courier. We appreciate your comments regarding the information available at the point of purchase and will ensure your feedback is passed on to the relevant team for consideration.

Kind regards
Customer Service Team




Good morning

Thank you for taking the time to leave a review.

We have requested more information so that we can identify your case and respond in more detail.

Kind regards
Customer Service Team

Rated 5 out of 5 stars

Fab quality backpack again from Trail…

Fab quality backpack again from Trail Outdoor Leisure, much preferred over other mainstream stores.
Great service and communication again.

16 August 2026
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Reply from Trail Outdoor Leisure

Thank you for your continued support! We’re delighted you’re happy with your new backpack and that our service and communication impressed you once again.

Rated 5 out of 5 stars

Brilliant piece of kit

Brilliant piece of kit, light weight and works great very impressive have tried countless air mats over 36 years of camping, very impressive

27 August 2026
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Reply from Trail Outdoor Leisure

Thank you for your fantastic review! It’s great to hear that after so many years of camping, you’ve been so impressed with your new air mat. We hope it serves you well on many trips to come!

Rated 5 out of 5 stars

Product arrived when stated

Product arrived when stated, product appears to be of good quality, hav'nt used it yet.

20 August 2026
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Reply from Trail Outdoor Leisure

Thank you for your review! We’re pleased your order arrived on time and that you’re happy with the quality so far. We hope you enjoy using it!

Rated 5 out of 5 stars

Exactly as advertised

The products I purchased are well-made, reasonably priced and arrived in good time.

20 August 2026
Unprompted review
Trail Outdoor Leisure logo

Reply from Trail Outdoor Leisure

Thank you for your review! We’re delighted you’re happy with the quality and value of your purchases, as well as the speedy delivery.

Rated 5 out of 5 stars

Easy to use website

Easy to use website. Timely delivery.

20 August 2026
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Reply from Trail Outdoor Leisure

Thank you for your review! We’re pleased you found our website easy to use and that your order arrived promptly.

Rated 5 out of 5 stars

Fabulous range of products

Fabulous range of products, great prices and customer service. Products arrived quickly ready for our trip away. Would highly recommend

6 August 2026
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Reply from Trail Outdoor Leisure

Thank you for your lovely review! We’re so pleased you were happy with our range, prices and service. We hope you had a fantastic trip away!

Rated 1 out of 5 stars

I ordered a event shelter and it was…

I ordered a event shelter and it was lost in transit and reordered it and again it was lost in transit. I had great difficulty in contacting the customer service team by telephone.

5 August 2026
Trail Outdoor Leisure logo

Reply from Trail Outdoor Leisure

Good day,

We’re sorry to hear about the difficulties you experienced with the delivery of your order and in contacting our Customer Service team. We understand how frustrating it must have been for your order to be lost in transit on two occasions.

We can see that the matter has since been resolved and a refund has been issued. We apologise for the inconvenience caused and appreciate you taking the time to share your feedback.

Kind regards
Customer Service Team

Rated 1 out of 5 stars

There is no customer service

There is no customer service. I have try to chat with them no one was available, I have tried to contact them via email no return at all . Very horrible situation.

24 August 2026
Trail Outdoor Leisure logo

Reply from Trail Outdoor Leisure

Good morning

Thank you for taking the time to leave a review. I can see that one of my colleagues is now looking to resolve this for you.

Kind regards
Customer Service Team

Rated 5 out of 5 stars

The website was easy to use and the…

The website was easy to use and the goods arrived on time, thank you 👍

20 August 2026
Unprompted review
Trail Outdoor Leisure logo

Reply from Trail Outdoor Leisure

Thank you for your review! We’re pleased you found our website easy to use and that your order arrived on time. We hope you enjoy your purchase!

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Fantastic product.

13 August 2026
Trail Outdoor Leisure logo

Reply from Trail Outdoor Leisure

Thank you for your fantastic feedback! We’re delighted you’re so pleased with both the product and the service you received.

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