The RVR3 I have barely moves and has about a 15 minute run time before the battery dies. All this I could have dealt with but trying to get the 18' boat & trailer (weight of maybe 2500 pounds) over a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This trailer valet has a major design flaw, it does not stay in the upright position under stress. The wheel will start moving out from under the ball coupling pretty soon after 1 or 2 feet of movemen... See more
Short Version: Like many things about towing in the US, don't trust the maximum specification: the 5X is said to be good to #500 tongue weight, but it's not. The side-mount bracket is not strong eno... See more
Battery charger cooked the battery not a smart charger, and the company says that battery is discontinued and there is a $650. Repair kit. My unit is 18 months old out of warranty and for spending ove... See more
Company details
Written by the company
Our powerful, easy to use trailer mover will allow you to maneuver your boat or RV trailer into a limited space, around corners, forward/reverse easily. Shop today!
Contact info
16021 Euclid Avenue, 91708, Chino, United States
- 8448469344
- support@trailervalet.com
- trailervalet.com
1.7
Bad
224 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you for this
Thank you for this, we’ve got a long narrow driveway, making it difficult to get the camper where it needs to go but the travel valet made it so much easier,
5 July 2020
Unprompted review
Parts are on hand shipped quickly and…
Parts are on hand shipped quickly and on time . I didn’t have to call to check on order emails were updated as order moved. Thats what I like not an extra day or more so I knew when to be home.
5 July 2020
Unprompted review
Got what I needed in a timely manner
2 July 2020
Unprompted review
It does work as advertised
It does work as advertised.
It’s very strong and solid piece of equipment.
It’s a bit bulky to keep it in the trailer.
I was able to installed without any problems.
I would recommend it 200%
30 June 2020
Unprompted review
I did but they said they would do…
I did but they said they would do deliver what I pay for hard to find from most companies
28 June 2020
Unprompted review
Great Product
This is a great product, it showed up as advertised, and on time!
27 June 2020
Unprompted review
Haven't installed yet, but...
Haven't installed yet, but didn't need to write this review. Opened the box and saw and held quality. When installed, if it works as well as it feels and looks, this is one great product!
26 June 2020
Unprompted review
I love this trailer jack
I love this trailer jack. Very nice product. Very handy to use my 18v Drill Motor to run it. Works great.
Thanks and Keep the great work.
bill
25 June 2020
Unprompted review
Fast delivery quality part
Fast delivery quality part I had to clearance the bottom hole on my trailer very minor. I should have bought this style jack ages ago.
25 June 2020
Unprompted review
I bought a dolly but had the wrong…
I bought a dolly but had the wrong size ball. I called, talked to a knowledgeable rep and got a new one shipped very quickly. Thanks so much.
24 June 2020
Unprompted review
I have had nothing but problems with my…
I have had nothing but problems with my Trailer Valet. I can't get it to stay upright in the hitch and it is useless on my gravel of my trailer overhang. I'm thinking of selling it.
23 June 2020
Unprompted review
Reply from Trailer Valet
Hi Thomas,
Thank you for reaching out! If you're having trouble getting your unit to stay upright in the hitch, it most likely may be a coupler issue. Please check out some of our troubleshooting videos where you can see how to properly install the coupler and ball so your unit works.
https://www.youtube.com/watch?v=9oJKr9r6U3k
Please feel free to reach out to our customer service as well (support@trailervalet.com) so we can help you fix any issues. Thank you!
Excellent service always.
23 June 2020
Unprompted review
Product Not Here Yet!
Probably not a good idea to ask me to rate your company before I have the product in hand.
23 June 2020
Unprompted review
Reply from Trailer Valet
Hi Eugene,
It looks like your unit was delivered on 6/23/2020. If you need a tracking number please reach out to support@trailervalet.com.
Thank you and have a nice day.
Great product Very easy to use and…
Great product Very easy to use and well built.
19 June 2020
Unprompted review
Reply from Trailer Valet
Hello Julius! Thank you so much for your support and comment! We are glad to hear you are enjoying your unit if you ever need any assistance please feel free to reach out to us!
The unit was easy to assemble at made a…
The unit was easy to assemble at made a big difference on parking my trailer in my backyard. After looking at a lot of different trailer dollies and prices, I decided that the 500R Trailer Valet I bought was the most reasonable and practical.
18 June 2020
Unprompted review
Reply from Trailer Valet
Hello Earl! We are so glad to hear this, this is awesome! If you ever have any questions please let us know!
A great tool for solid and flat surface!
Like most users have claimed, the Trailer Valet XL works well on solid and flat surface. If you have that and you need to maneuver your trailer in difficult spot, this is a great tool!
17 June 2020
Unprompted review
Reply from Trailer Valet
Hey Wilson! We are so happy to hear that the XL is working great for you! We appreciate your support and if you need any assistance please let us know!
Reply from Trailer Valet
Hey Patrick! We are so happy to hear that your customer service experience was good and that the 5X works just as it is shown! Please let us know if you need anything!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.