I paid for a book 75 on 26/10/2025
I paid for a book 75 on 26/10/2025
Today 16/01/2026 still waiting for it .
I asked for refund they are not even answering.
Here is our conversation in last few months.
As I try to call them they didn’t answer so
Send them a message that I was interested to become a driving instructor , then they answered via text message.
Hi,
We do ADI part 3 training
The in car training is done in Telford, meet any the practical test centre, Hortonwood 35, TF1 7FR
It is £45 a hour, minimum of 2 hours.
We offer 1/2 day and full day.
Or also offer 1-2-1 coaching via zoom call,
This is £35 a hour,
With this - you discuss with Chris what you need help with,
It is tailored to your needs.
The 1-2-1 coaching via zoom is usually done of an evening,
So it doesn't interfere with work commitments.
Please can I have your name and address.
For people who want in car training,
Depending on the hours you want to book, we can do from 2 hours, up to 14 days.
We have a lot of people from all over who come and stay over in Telford at a B&B or hotel while they do the training.
The training can be split at least 20 hours needs to be in car.
Then the remaining can be do 1-2-1 coaching and some On-Line
My answer to this message:
Hi I paid 75£ on your website on 26th of October yet I didn’t receive the book can I come to your address now and collect by person
They answered:
Sorry but I need more details about the order.
I need your name & address you used for ordering please
Details of what you ordered please.
Then I can look into this for you. Thank you
My reply:
Can I come to your address now ?
They answered:
I still need proof of your order
Please send me the details I asked for so I can look into where the package is.
We have had so many go missing with Royal Mail
So I need to find out if this is the case.
Then I can put in a claim
Thank you
My reply:
My name is
My address
The order number
The book name
And the amount I paid
They answered via text:
Thank you, I will look into this for you shortly.
My reply:
Thanks , I’m in Telford now it will be better if I can collect it today long time waiting.
There answer:
Hi sorry but I need to check this before I can reissue or refund
We do have people say they have not received there items when we check it out, we find out that the items have either been misplaced by Royal Mail or has been delivered to the person
And the person tries to scam us by saying they want a refund even though they have received the items.
My reply:
How long it will take to check?
They answered via text:
When I get back from my dinner I will look into this for you,
And then let you know. ( on 19/12/2025)
My reply:
Nice.
How long it will take if you need to reissue the new one ( 22/12/2025)
They didn’t answered.
My reply:
Good morning,
Any update regarding the status of the order?
23/12/2025
They answered via text
Can I please have your email address, as I am trying to locate this but have been asked for your email.
Also do you have proof of the order (screen shot with order number and your name on it please).
Thank you
I replied:
Yes
And my email address.
Screenshot the email ( order number)
23/12/2025
I replied any update on 05/01/2026
Good morning can I have my money back please?
I’m not interested anymore.
Thanks On 07/01/2026
They didn’t answered
I texted them on 17/01/2026
Why you are not answering?