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Traingift Reviews 481

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 214 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user-friendly website and the straightforward ordering process, often highlighting how quick and easy it is to purchase gift cards. Many appreciate the product itself, finding the gift vouchers to be a unique, practical, and customizable present, with various design options and the ability to add personal messages. However, some customers also noted issues with the booking process, specifically mentioning difficulties with time selection, limitations on browsing options, and occasional website reloads. A few other people also felt that certain journeys were not available through the platform, even if they were directly accessible elsewhere, and some encountered problems using vouchers for specific types of bookings, such as round trips with railcards.

What people talk about most

User experience

Customers consistently note positive experiences with the user experience. Many reviewers found the website... See more

Product

People report positive experiences with the product, finding it an easy, helpful, and efficient way to send... See more

Website

Consumers generally express satisfaction with the website, often describing it as easy to navigate and use... See more

Booking process

Users describe ambiguous interactions with the booking process. Many customers found the booking experience... See more

Order

Reviewers highlight positive aspects of the ordering process. Customers consistently describe it as easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used this site a few times now. Overall, it's pretty user-friendly and does a good job at displaying the information. The checkout and payment always goes smoothly. To improve, it would be good t... See more

Company replied

Rated 5 out of 5 stars

This was such an easy process. Checked to see which network operator ran the trains for the required journey, checked to confirm train gift was accepted by the operator and clicked direct link. Just f... See more

Company replied

Rated 5 out of 5 stars

I've been using Traingift for 2 years now, cause an association where volunteer pays me in voucher and since I take many trains I asked for Traingift vouchers. If you have any difficulties in the book... See more

Company replied

Rated 5 out of 5 stars

Love that I can get a gift for family to come home more often. Knowing they always have the funds to get a ticket makes it more personal than money. Lots of ways to personalise the gift certificate. V... See more

Company replied


Company details

  1. Gift shop
  2. Railway ticket agent
  3. Travel agent

About Traingift

Written by the company

Traingift is a premium gift voucher, redeemable for Interrail passes and train journeys to over 25,000 destinations across Europe.

This gift card allows the recipient to travel to their preferred destinations, whenever they choose.

Customize your gift with a personal image and message, beautifully printed on high-quality photo paper and presented on an elegant green gift card, or as a last-minute gift. We send the physical gift cards with free priority shipping worldwide. Our digital gifts are ready to give within 5 minutes.

The recipient easily books their train journey to a destination of choice or an Interrail Pass for flexible travel. From luxury trains to affordable intercity journeys, no matter how near or far, everyone will find the perfect option for an exiting train journey.

We strive to provide the best customer service. That is why we are available 24/7 for both the gift givers and the recipients. So far we've helped hundreds of thousands of customers giving and receiving the gift of making memories.

Give your recipient the freedom to decide when to travel and where to explore. We believe in experiences over things.

The #1 train gift card in Europe

Written by the company

2 year validity
Plenty of time to redeem
Free worldwide delivery
Instant delivery of digital gifts
Personalize your gift
Add a photo and a message
Train journeys around Europe
Travel to over 25,000 destinations

The perfect gift for sustainable travel

Personalize your gift with a photo and message

Choose instant email delivery for a quick, paperless surprise, or a printable gift card for a personal touch. Every Traingift supports sustainable travel, helping reduce carbon footprints while creating unforgettable journeys. Gifting that’s good for your loved ones and the planet!

Contact info

  • Concertgebouwplein 7, 1071 LL, Amsterdam, Netherlands

  • traingift.com
Promotion box for Traingift

Need ideas for the perfect gift? 🎁

A flexible train gift card is the perfect gift for lifelong memories!

4.6

Excellent

TrustScore 4.5 out of 5

481 reviews

5-star
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Rated 5 out of 5 stars

Perfect gift for your travelling pal

Super quick ordering process with a nice option to personalise. The perfect present for a travelling pal.

8 December 2025
Traingift logo

Reply from Traingift

Hello Susie,

Thank you for your feedback!

We’re delighted to hear you found the ordering process quick and enjoyed the personalization options. It sounds like the perfect gift for a traveling friend!

Kind regards,
Nikolas
Traingift Team

Rated 5 out of 5 stars

So very easy to order without systems…

So very easy to order without systems suddenly sticking

8 December 2025
Traingift logo

Reply from Traingift

Hello John,

Thank you for your feedback!

We’re glad to hear you found our ordering process smooth and hassle-free.

Kind regards,
Nikolas
Traingift Team

Rated 5 out of 5 stars

The process of buying the voucher was easy

The process of buying the voucher was really easy and intuitive. There were very few different screens and the minimum number of steps. The voucher arrived immediately.

8 December 2025
Traingift logo

Reply from Traingift

Hello Stuart,

Thank you for your feedback!

We’re delighted to hear that you found the purchase process easy and intuitive, and that your voucher arrived immediately.

Kind regards,
Nikolas
Traingift Team

Rated 5 out of 5 stars
Traingift logo

Reply from Traingift

Hello Rachelle,

Thank you for your feedback!

We’re glad to hear you had a smooth and easy transaction.

Kind regards,
Nikolas
Traingift Team

Rated 5 out of 5 stars

Easy to order

Easy to order. Good selection for choice of gift cards. Ideal practical and useful gift for a relative difficult to choose a gift who lives far away and has started the railway to travel long distances.

8 December 2025
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Reply from Traingift

Dear Customer,

Thank you for your feedback!

We’re glad to hear you found our website easy to use and that our gift cards provide a practical and useful solution for sending thoughtful gifts to loved ones, even from afar.

Kind regards,
Nikolas
Traingift Team

Rated 5 out of 5 stars

Customer service excellent and immediate

I initially had some problems when placing my order I contacted customer service and their responded within minutes. I realized later that the problem had been of my own doing I was extremely grateful for their quick response. So now happy to give the company five star review

6 December 2025
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Reply from Traingift

Dear Brenda,

Thank you for your review.

We are glad to hear that you are satisfied with the assistance provided, and want to reassure you that we are always here to help with any request or inquiry you may have.

We remain at your disposal for any future assistance you may need.

Kind Regards,
Dimitris
Traingift Team

Rated 5 out of 5 stars

Recommended!

I've been using Traingift for 2 years now, cause an association where volunteer pays me in voucher and since I take many trains I asked for Traingift vouchers. If you have any difficulties in the booking process you can always write to them and they'll help you really quickly!

7 December 2025
Traingift logo

Reply from Traingift

Hello Irene,

Thank you for your kind feedback and continued support over the past two years!

We’re delighted to hear that our vouchers have been helpful for your travel and that our team has been able to assist quickly whenever needed.

Kind regards,
Nikolas
Traingift Team

Rated 5 out of 5 stars

Nice and easy

Nice and easy to book a gift card and add a personal message and picture.
T&C's are clearly shown and easy to read!

7 December 2025
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Reply from Traingift

Hello Mark,

Thank you for your feedback!

We’re glad to hear you found it easy to book a gift card, personalize it, and that our terms and conditions are clear and easy to read.

Kind regards,
Nikolas
Traingift Team

Rated 5 out of 5 stars

Beautiful Voichers

This is not the first time I have used the Traingift website. Very simple, the vouchers are beautiful and a great gift.

7 December 2025
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Reply from Traingift

Hello Dean,

Thank you for your continued support!

We’re thrilled to hear that you find our website simple to use and that our vouchers make a beautiful and thoughtful gift.

Kind regards,
Nikolas
Traingift Team

Rated 5 out of 5 stars

Really simple and easy to use

Really simple and easy to use. Recipient is going to love the gift im sure

7 December 2025
Traingift logo

Reply from Traingift

Hello Vicki,

Thank you for your feedback!

We’re glad to hear you found our website simple and easy to use, and we hope the recipient enjoys their gift!

Kind regards,
Nikolas
Traingift Team

Rated 5 out of 5 stars

The Traingift website was so easy to use

The Traingift website was so easy to use, I could choose my type of gift card and personalise it with a photo of my own, along with a message to the recipient. Would definitely recommend this website

6 December 2025
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Reply from Traingift

Hello Chris,

Thank you for your wonderful feedback!

We’re delighted to hear you found our website easy to use and enjoyed personalizing your gift card.

We truly appreciate your recommendation!

Kind regards,
Nikolas
Traingift Team

Rated 5 out of 5 stars

Super simple process

Super simple process; and I'm really looking forward to gifting this experience!

6 December 2025
Traingift logo

Reply from Traingift

Hello Jeff,

Thank you for your feedback!

We’re glad to hear you found the process simple and hope the recipient enjoys the experience you’re gifting.

Kind regards,
Nikolas
Traingift Team

Rated 5 out of 5 stars

Perfect gift, easy to buy

Easy to navigate the site. Present will be well received by friend's son who uses trains to visit his girlfriend. Like to think I've taken on the role of Cupid 😂. Would buy again.

6 December 2025
Traingift logo

Reply from Traingift

Hello Karen,

Thank you for your feedback!

We’re delighted to hear you found our site easy to navigate and that the gift will be well received. Your “Cupid” touch sounds perfect—we look forward to assisting you with future gifts!

Kind regards,
Nikolas
Traingift Team

Rated 5 out of 5 stars

Really easy website to by a gift card

Really easy website to by a gift card. Lots of choice for cards and options.

5 December 2025
Traingift logo

Reply from Traingift

Dear Customer,

Thank you for your feedback!

We’re glad to hear you found our website easy to use and enjoyed the variety of gift cards and options available.

Kind regards,
Nikolas
Traingift Team

Rated 5 out of 5 stars

Great experience

Had a great experience in booking a traingift voucher as a Christmas present to my father in law.

The process was really easy to follow with everything explained and a great faq portal.

This was my first time using the service and will definitely use again.

5 December 2025
Traingift logo

Reply from Traingift

Hello Gary,

Thank you for your wonderful feedback!

We’re thrilled to hear that your first experience with our service was smooth and that you found our FAQ portal helpful.

We look forward to assisting you again in the future!

Kind regards,
Nikolas
Traingift Team

Rated 5 out of 5 stars

A very easy online shopping experience

A very easy online shopping experience

5 December 2025
Traingift logo

Reply from Traingift

Dear Customer,

Thank you for your feedback!

We’re glad to hear you found your online shopping experience easy and enjoyable.

Kind regards,
Nikolas
Traingift Team

Rated 5 out of 5 stars

The website is easy to navigate

The website is easy to navigate, all questions I ha, were answered within the faq section, very infomative.Vast number of gift card celebrations to choose from perfect for every occassion also you choose the amount which I love.

5 December 2025
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Reply from Traingift

Hello Mandy,

Thank you for your kind feedback!

We’re delighted to hear that you found our website easy to navigate and informative, and that you enjoyed the wide variety of gift card options and the flexibility to choose the amount.

Kind regards,
Nikolas
Traingift Team

Rated 4 out of 5 stars

The step-by-step process for purchasing a 'personalised' pdf gift voucher

One negative comment but hopefully constructive is that the train gift web site needs slight amendment in so much as when going through the process of loading an image to personalise your gift voucher, the system should display a message, at the point of uploading your own chosen personal image, that the file exceeds 5MB and not after payment has been made and then finding that the image you chose and uploaded (supposedly) had been replaced by one of the train gift images.
However, help was at hand through 'Chat' and the 'Support Team'. Excellent prompt service to rectify the issue as outlined above (which I hope makes sense). Thank you.

2 December 2025
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Reply from Traingift

Hello Paul,

Thank you for your detailed feedback.

We appreciate your constructive suggestion regarding the image upload process and will share it with our technical team for consideration.

We’re glad to hear that our chat and support team were able to promptly assist and resolve the issue to your satisfaction. Your input helps us improve the experience for all our customers.

Kind regards,
Nikolas
Traingift Team

Rated 5 out of 5 stars

User friendly and practical

It is very user-friendly. Very intuitive to use. I like that you can choose the amount of money that you’re gifting. The payment options are also very nice. It’s a great gift for Christmas. The fact that you can use it to book with major European train lines gives the person the flexibility to choose. The designs of the gift cards are very pretty and pretty customizable.

3 December 2025
Traingift logo

Reply from Traingift

Hello Catalina,

Thank you for your wonderful feedback!

We’re thrilled to hear that you found our platform user-friendly and intuitive, and that you appreciated the flexibility and design of our gift cards. It’s great to know our service helped you find the perfect Christmas gift.

Kind regards,
Nikolas
Traingift Team

Rated 5 out of 5 stars

Uncomplicated booking, nicely printed giftcard

Easy booking with Deutsche Bahn. Uncomplicated redeem of our Gift voucher, that is nicely designed and printed

3 December 2025
Traingift logo

Reply from Traingift

Hello Esther,

Thank you for your feedback!

We’re delighted to hear that you found the booking and redemption process straightforward, and that you appreciated the design of the gift voucher.

Kind regards,
Nikolas
Traingift Team

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