Trainsplit Reviews 990

Very responsive customer service
Thanks Johnathan

I had a query over changing tickets. It was answered promptly, clearly and was really helpful. I accepted an admin charge for changing my tickets and the process was simple . Well done and thank you.

I had a last minute change in train times and dates. Jonathan at TrainSplit was on the case in 10 minutes, and my refund processed within 20 minutes. Other companies take note!!!

Customer service person Jonathan was extremely helpful in resolving a refund for an abandoned journey. Very friendly , efficient and polite throughout our communication .

Very helpful customer support service, receiving money back from a train that got cancelled.

If you checked my booking properly you will see my ticket was. Bought at 2 .55 not 21.50 as you keep saying.how on earth could I book a ticket for the earlier train at 21.50 it's impossible.if this is not resolved I will be in contaunless you are definitely traveling.i bought a ticket from howden to kings cross 90mins before travelling.i always arrive at the station 30mins before the train time.unfortunstly the hopper was cancelled so was unable to get to the station as it's a 45 mins walk.i asked if I could get my £29.30 back they refused and said I should have cancelled before departure time how can anyone do this if you don't know the bus is cancelled I'm 76 and can't afford to loose this money I had to buy a new ticket next day.i am posting this on Facebook and social media.everyday from today this company try anything to get out of giving a refund they don't even read them properly who ever the idiot is who reads them get Ur dates right my ticket for the 21st was not used I booked a new ticket for the 22 Nd for the 15.32 train you idiot If you have someone there who has a brain and knows what there doing you will see I booked my ticket number D-DT2,DAK68C WAS BOOKED AT 2.55 ON THE 21ST OCT FOR THE 17.32 TRAIN Cost£29.66 if u send me your e mail. address I will forward a pic of my booking with the date and time I booked. the 21.50 booking was for the next day

Adam was really quick to respond and treated me with a lot of human kindness even though my original email was quite abrupt due to a train cancellation. (nothing to do with TrainSplit) It restores your faith in contacting customer services when people genuinely care about your experience. Thank you Adam.

Well I booked a ticket for Saturday on Friday due to my father being terminally ill I couldn’t take the journey as I was asked by family to be there as becoming less able so i cancelled all work as anyone would … I use TrainSplit very regularly as my job is that I’m always on trains…. I thought I’d ask for a refund on this one off occasion and after lots of back fowards basically my reason didn’t have the context to meet the reason enough as I’d have to give documentation of that clarifies all times etc that there was no way I could do as it was a phone call asking me to be with my parents at there time when they need me and it wasn’t good enough so I explained this and got nowhere at all so I’ve deleted the app and wouldn’t ever want anyone customer to have the same problem in a time of need

Query dealt with quickly and efficiently

This was the first time that I have had occasion to contact Customer Support at ‘Trainsplit', to request a refund after revising and rebooking a train journey. I wish to highly compliment Tony, from the Trainsplit Customer Support Team, for his prompt response to my original enquiry and his clear, professional and helpful advice, which resulted in a very positive and successful outcome - all within a few hours!
Thank you again Tony for making what I felt could have been an arduous task into a simple and very straightforward exercise.

After making a silly mistake booking a train ticket from Manchester to Bristol Meads my daughter contacted Trainline refund Office and explained my mistake. As I purchased the correct ticket immediately my first ticket price was refunded in a friendly and efficient way. Thank you.

Joe from Trainsplit just turned my refund into a delightfully painless experience. I handed over my problem, fully expecting stress and confusion… and instead, Joe waved his magical customer service wand and poof—refund granted, stress vanished. If only all customer service were like Joe the world would be a better place for sure. Thank you Joe for making my Monday. Would happily use Trainsplit again.

I had a train I had tickets for cancelled at 6am, I rebooked and applied for a refund and by 10:30 the refund had been processed without any problems.

September 2025: The TrainSplit site is really excellent. Streets ahead of Trainpal, which I've used heretofore for long, complicated journeys. Congratulations to Trainsplit's design team.

Had a train cancelled in confusing circumstances.

Sent off an email to explain the situation and had an excellent and reasonable email conversation with a very helpful guy (Tony) which resulted in a full refund (minus a reasonable admin fee).

Faith in the system restored!

Firstly, I had a quick response with a helpful member of staff. My issue was resolved in just a few hours, not weeks and months that I was anticipating. The outcome was positive. Makes a nice change!

Train split app, Tickets are cheaper on trainline, no refund unless you purchase another ticket at a 3rd more expensive than train line

Trainsplit is a very useful website, for cheap tickets. I typically save about £10 or sometimes more.

But it is also useful in other ways.
It occassionaly knows about trains that National Rail Enquires does not know about/ does not show when you search, and National Rail Enquires is supposed to show all trains.

It is also has many more options than National Rail Enquires, for example on Trainsplit, you can set the maximun number of changes for any number between 0 - 7, whereas on National Rail Enquires you only have the choice of direct trains or not. Several times a year I have a journey that has a minimum of two changes, but can have three or four. National Rail Enquires can't be set to only show the journeys with two changes, so often will only show the ones with multiple changes as they may be few minutes quicker. I would much rather take 10 or 15 minutes longer and have only 2 changes.

And Trainsplit's options are much easier to set than the National Rail Enquires ones.

When I have sent emails to Trainsplit customer service, they are answered by real people who give helpful advice.

For example, I had a journey that had a split ticket, the first train was delayed, so when I changed trains I was on a later train than the "advance ticket" that covered that part of the journey. The ticket inspector said because my advance ticket did not cover the part of the journey that was delayed it counted as a separate journey and my advance ticket was not valid. When I got home I wrote to Trainsplit and the helpful person explained that Split tickets are considered together as forming the tickets for an overall journey, so if it's an earlier train that is delayed / cancelled and makes you miss a later connection, that's totally fine. And he also quoted chapter and verse the National Rail Conditions of Travel, and expalined that both the industry body, the Rail Delivery Group, and case law recognise that split tickets are still one continuous journey. So I will know what to say if I am in a simialr situation again.

So overall I have been very please with Trainsplit and I now always buy my train tickets from them.

I booked a ticket to Exeter only to be told a few days later it was now cancelled, the next train was an hour later and would take an hour longer, adding a 2 hour delay to my journey in both directions, on a journey that was meant to be 3 hours in total, so had now become 5 hours!

If you searched for similar trains after that they existed but were with GWR instead of South Western Railway as both companies run trains to Exeter but via different routes.

Unfortunately as seems typical with the rail industry no one would take responsibility. Trainsplit told me it was a problem with South Western Railway so take it up with them. South Western Railway told me it was because of a problem with the track, blaming Network Rail and GWR for not allowing my ticket to be used on their trains instead.

The advise was buy a new ticket for the trains on the different route, which cost 4 times the cost I already paid and I *might* be able to claim a refund later.

Sorry it's not really on to advertise a service, sell me a ticket for it then tell me that sorry the trains you booked a ticket for don't exist any more but there are trains that run at a similar time via a different route and we can sell you a new ticket for those for 4 times the price I already paid!

This is the problem in the rail industry. There are so many companies involved so if something goes wrong every company involved will blame another and no one takes responsibility.

I was at least able to get a refund but I had to give up with going by train and drive instead. A lesson for the future there.

I have been booking most of my train trips with Trainsplit for over 3 years and also use other train companies, however, Trainsplit is always my first choice, competitive prices, choice of journeys, and today, customer service and especially David, managed to get me a delay repay that without him, I wouldn't been able to do. Thank you David, you're an asset to Trainsplit.