Item was to replace a damaged product on our premises that had been previously bought three years ago from Trainspotters Ltd. Item came very quickly and was well and securely packaged. Will use agai... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
After years of service imagine our horror when we found we had broke a hook on an industrial style lampshade. What a delight to call and have such a warm response accompanied by a brilliant let’s see... See more
Company replied
We ordered 2 lights which we loved the look of from the website. One was a small globe and the other a cone shape. Both had a high quality ceramic base and both lights were glass. The cone light is... See more
Company replied
We are delighted with our pendant light, which has a vintage look and would work in different contexts. We are going to use in our living room but would be equally happy to use in our bedroom or elsew... See more
Company replied
Company details
Written by the company
Dealers in vintage and bespoke industrial lighting since 2005. Reusing the best from the past and building quality pendant and wall lighting to last for generations.
Contact info
Trainspotters Ltd, Units 3 & 4 New Mills, Libbys Drive, GL5 1RN, STROUD, UK, United Kingdom
- 01453756677
- info@trainspotters.co.uk
- trainspotters.co.uk
4.7
Excellent
37 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Gorgeous beehive pendant light
We are delighted with our pendant light, which has a vintage look and would work in different contexts. We are going to use in our living room but would be equally happy to use in our bedroom or elsewhere. It arrived safely, in recyclable packaging. Would recommend Trainspotters and would definitely purchase lighting from them again.
5 March 2023
Reply from Trainspotters Ltd
Thankyou! Glad you appreciate the recyclable packaging, we are now totally plastic free...
Reply from Trainspotters Ltd
Thanks for the positive feedback, it means a lot to us ☺️
Beautiful pendant and light fitting…
Beautiful pendant and light fitting arrived well packaged and in good time.
25 January 2023
Reply from Trainspotters Ltd
A pleasure, thanks so much for the feedback ☺️
great product
great product, very prompt delivery, well packaged, and small problem sorted immediately
23 November 2022
Reply from Trainspotters Ltd
A pleasure... Thanks so much for the review!
Super quick delivery and very good…
Super quick delivery and very good communication. Lights are obviously very good.
8 November 2022
Reply from Trainspotters Ltd
Wow, thankyou! A pleasure ☺️
Fantastic quality product
Fantastic quality product. Easy online purchasing process, quick and efficient delivery service.
A reassuringly quality and service oriented retailer. Wholeheartedly recommend.
5 November 2022
Reply from Trainspotters Ltd
Lovely feedback to hear, thankyou 🙏🏼
Reply from Trainspotters Ltd
A pleasure, thanks for your custom.
Reply from Trainspotters Ltd
A pleasure, thanks for the feedback Christian ☺️
Excellent products and service
Excellent products and service. Couldn’t be happier with our lights and came quickly and well packaged. I like the ethical/charity side of the business that some of the purchase price goes towards too.
10 April 2022
Unprompted review
Reply from Trainspotters Ltd
Great to hear. We're currently in the B Corp application process, as part of which we will be expanding our ethical/charity contributions further. Thanks!
Reply from Trainspotters Ltd
A pleasure Lesley, thanks for the feedback ☺️
Excellent service and fabulous product
11 April 2022
Reply from Trainspotters Ltd
Thanks Chris! A pleasure....
Reply from Trainspotters Ltd
Thanks Andrew, a pleasure...
Such a beautiful piece of Design!
The team has been really re-active and helpful. Sending confirmation email and asking if any support/help is needed. The item has been sent almost immediately after ordering and received the following week. Well protected and wrapped. Our lamp looks absolutely fabulous!!! Such a beautiful piece of design!!
29 March 2022
Reply from Trainspotters Ltd
Hi Marie,
Thanks so much for the glowing review, we're delighted you are so happy with the lamp!
Reply from Trainspotters Ltd
Thanks Monika, always a pleasure to get good feedback!
Great light and service
Light was ordered and despatched quickly. Regular updates from courier and it arrived on time. Looks great though not installed yet
25 January 2022
Reply from Trainspotters Ltd
Thanks so much for the positive feedback, we trust you are very bit as happy with the light when you see it installed and lit up!
The service was very good & we were…
The service was very good & we were very pleased with the purchase. I had purchased the same item from a competitor before, but this was better value & arrived quicker. Plus it came with the wire chain & ceiling rose. My only regret was not finding Trainspotters Ltd first.
3 December 2021
Reply from Trainspotters Ltd
Thanks so much Peter, well we are delighted that you have found us now! Have a great Christmas...
I purchased a pendant light from…
I purchased a pendant light from Trainspotters. I had a couple of initial queries which were answered promptly by members of staff who were clearly well trained and very helpful. The light arrived in perfect condition and I was delighted to find that it was exactly as the website description. It makes a “statement” in our new extension and completes the look I wanted to achieve.
I will definitely recommend Trainspotters to others.
29 November 2021
Reply from Trainspotters Ltd
Thanks so much Pauline, we really appreciate the positive feedback ☺️
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.