Trama Textiles Reviews 81

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

The loom and the tools I was given were of excellent quality to create fabric. It arrived promptly and with no missing pieces or broken parts. I am eager to use this to continue my study of backstrap... See more

Rated 5 out of 5 stars

Greetings From The SunStone Rescue Ranch & OneOfAMine, We heard about TT through a friend, then learned more on our own, completed an order, we are so happy with the product, that we're looking... See more

Company replied

Rated 2 out of 5 stars

Prices displayed in $, but which one? US$, CA$, AU$? It's really misleading. Once purchased, no email to let know of shipping, no link to a carrier. When unwrapping, no card, not a simple piece of pap... See more

Company replied

Rated 4 out of 5 stars

Loving this well constructed fanny pack.the seams are covered and dubble stitched. The hand weaving is beautiful and the fanny pack is spacious enough for my phone to fit. My only suggestion is that... See more

Company replied

Company details

  1. Fabric Shop

Written by the company

Trama Textiles is an autonomous textile cooperative and school run by Indigenous Maya women in the highlands of Guatemala. Our cooperative of over 100 Maya weavers was founded in 1988 in resistance to the Guatemalan Civil War (1960-1996). The war was a recent civil and economic crisis that devastated the Indigenous communities of Guatemala and forced many people into a debilitating cycle of neocolonial poverty. In an effort to break this cycle, Trama Textiles provides fair wages in sustainable revenue streams to Maya artisans for their art. Our unique art and approach utilizes traditional practices and ancestral knowledge to make products that meet contemporary needs.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

81 reviews

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Rated 5 out of 5 stars

Amazing products, exceptional customer service

Our experience ordering with this company was exceptional all around. Their staff were attentive and responsive to our emails/questions and the products are absolutely beautiful!

13 September 2023
Trama Textiles logo

Reply from Trama Textiles

Hi Anna! Thank you so much for your kind words! We're thrilled to hear that you had an exceptional experience with Trama. We look forward to serving you again in the future!

Rated 5 out of 5 stars

Beautiful Artisan Pieces

The items I received were well made and beautiful. I purchased a couple of the chocolate gift bags, a coffee gift bag, beaded keychains, and a wallet. Everything was better than I hoped for! The weaving and bead work were clearly top quality artisan works, and all the food smelled amazing. Very much worth the money!

30 August 2023
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Reply from Trama Textiles

We're delighted you loved your purchase! Thank you for your kind words about our products. We take pride in our artisan craftsmanship and top-quality items. Thanks for purchasing at Trama Textiles :))

Rated 5 out of 5 stars

Beautiful product and great…

Beautiful product and great organization!

12 July 2023
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Reply from Trama Textiles

Hi Landon! Thank you so much for your positive feedback! We're thrilled to hear that you love our product and had a great experience with our organization. We appreciate your support! We wish you the best, Oralia and Amparo :)

Rated 5 out of 5 stars

Personal contact from the company

A shirt that I ordered was not in stock. I was contacted in an email with my options. The individual (I am sorry that I don't remember the name) even sent me pictures with measurements so that I could make the best decision.

2 August 2023
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Reply from Trama Textiles

Hi Lanae! Thanks for you super nice review! Lisa's the person that helped you sort out your shirt situation! She was doing an internship here for 3 months. I passed her your sincere gratitude, we hope you enjoy your purchase! Best regards from Quetzaltenango, Guatemala!

Rated 5 out of 5 stars

Great company

I like that this company is putting money into the people that actually make the products. The wallet I bought was very nice as well.

24 May 2023
Rated 5 out of 5 stars

Beautiful work

I love these textiles and I'm so proud to have something so special to wear. Shipping was quick but do take into account that some countries will incur customs fees.

9 May 2023
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Reply from Trama Textiles

Thank you very much for your message Melissa. Yes, Guatemala has a very basic postal service, however in very low percentage of cases we have problems with customs.

Rated 5 out of 5 stars

Greetings From The SunStone Rescue…

Greetings From The SunStone Rescue Ranch & OneOfAMine,
We heard about TT through a friend, then learned more on our own, completed an order, we are so happy with the product, that we're looking into how we could make additional purchases, as well as possibly becoming a distributor for the women, workers, and company that's assisting these people!
We will be looking into how we can help out as much as possible in the near future!
Ricky & Shannon Freeman
Owners
SunStone Rescue Ranch
North Plains Oregon

1 February 2023
Trama Textiles logo

Reply from Trama Textiles

Dear Ricky and Shannon. Thank you so much for your review. We are glad that you like our products. If you have any inquiry, do not hesitate to write back to us. We look forward to collaborating with you.

Rated 5 out of 5 stars

Beautiful items and great customer service

The item was received exactly as ordered and a day early!
The instructions were not included but thanks to excellent email communication, I received them less than a day later.
I loved being able to support a very talented group of artisans.

19 January 2023
Rated 5 out of 5 stars

Perfect purchase, no issues

I had no issues with the delivery at all, however, did not receive any information or update that the package had been sent so I was a bit surprised, when it arrived all of a sudden. Now my gf is very happy with her new skirt. :-)

29 December 2022
Rated 5 out of 5 stars

Amazing gift for my wife …

Ordered as a gift to my wife for Christmas, Amazing products, beautifully made, great pricing and goes to a noble cause. These talented women are amazing and I will find a reason to order more items as well as tell everyone I know about my wonderful experience and delight to be a part of such opportunity.

27 December 2022
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