Randal is always easy to deal with, annd transfers of crypto to my wallet are usually very fast. Every once in a while the transfer of funds into my wallet is delayed a bit, but I have learned to trus... See more
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Transak is really fully expected platform they will take back the whole crypto purchased if there was an issue on chain network transactions so they did it for me just once problem solved by them. T... See more
Quick and easy just remember when buying crypto before confirming order click on the cog top right corner click on your log in name then press enable sales confirm wallet it's going to then confirm an... See more
I cant get my bitcoin. Ive hit a button that was red I didnt not think was taking my information and now ive been penalized. I've never used your app before I was unfamiliar. First you asked me to buy... See more
Company details
Written by the company
Transak is a leading web3 onboarding infrastructure provider. Its API-driven solutions enable web3 platforms to onboard users to 130+ crypto assets from 125+ countries, abstracting away the complexity of user KYC, risk monitoring & compliance, payment methods, and customer support. Transak is backed by top VCs, including Consensys, Animoca Brands and graduated from the Tachyon accelerator program.
Contact info
450 Broadway, 10013, New York, United States
- transak.com
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4.1
Great
53k reviews
Asks customers to review
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Cooperation with transak Is amazing and…
Cooperation with transak Is amazing and too fast . Every thing is going perfect and am very satisfied with this Cooperation. Have a good time there and thanks again.
16 June 2026
very fast service
15 June 2026
Very Good service Indeed
Very Good service Indeed, Works n works smooth Always wout silliness!!! Zen.com didnt work my swedbank didnt work But Transak did it!
18 June 2026
For the fist time it was fast which…
For the fist time it was fast which very god service.
Thank you.
18 June 2026
Yes the transaction went smoothly and…
Yes the transaction went smoothly and efficient. I really appreciated the speed of the bitcoin transfer to my wallet to the send transfer process to my freinds account.
17 June 2026
My experience using the service of…
My experience using the service of Transak was a very pleasant one. I was able to accomplish the transaction process in a very smooth and efficient manner.
18 June 2026
Transak is really fully expected…
Transak is really fully expected platform they will take back the whole crypto purchased if there was an issue on chain network transactions so they did it for me just once problem solved by them.
They are very responsible to the users who are buying or selling cryptocurrency in the best possible market priced!!
8 June 2026
I totally love that you handle…
I totally love that you handle everything quickly and I'm not having a bad experience like with moonpay
11 June 2026
Thank you
I appreciate everything that made this a great experience for me. Your security is up to part. Thank you !!!
17 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Transak
Hi Karine,
Thank you for taking the time to share your experience. We're genuinely sorry that your experience with us was frustrating and did not meet your expectations.
We understand how disappointing it can be when a payment fails, an order is delayed, and the overall process doesn't go as smoothly as expected. We appreciate the opportunity to review your case and provide some clarity.
After investigating, we found that your first payment attempt was declined because your card issuer was unable to complete the required 3D Secure verification. Unfortunately, this verification process is handled by the card issuer, and Transak is unable to influence the outcome.
Your subsequent order was temporarily delayed because it was selected for a routine security review. While we understand that waiting can be frustrating, these reviews are an important safeguard designed to protect both our users and the platform from potential fraud and unauthorized activity. We're pleased to confirm that the review was completed successfully and your order was processed, with the cryptocurrency delivered to the wallet address provided during checkout.
We also reviewed the wallet activity and confirmed that the funds were subsequently moved from the destination wallet. This activity was initiated from within the wallet itself and occurred after the cryptocurrency had been successfully delivered.
We also understand your concerns regarding pricing. The fee displayed before confirmation was the same fee ultimately charged, and it included all applicable costs associated with processing the transaction. We always aim to be transparent by displaying the complete fee breakdown before an order is confirmed.
An email has been sent to you separately where you will find all the information related to all the orders you have placed.
We recognize that this experience may not have been what you expected, and for that, we're truly sorry. Our goal is to provide a secure and reliable service, and feedback like yours helps us continue improving.
We hope this explanation helps clarify what occurred.
Thank you again for your feedback and for giving us the opportunity to assist.
Warm regards,
Shubhadip
Transak Support Team
My transaction was delivered in a…
My transaction was delivered in a timely fashion. The company is doing well especially with the follow-up as well.
17 June 2026
Really uncomplicated way to pay
Really uncomplicated way to pay with crypto. Seems trustworthy and fast payment processing. Always a pleasure using their services again.
17 June 2026
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