Total scam. No email acknowledgment after placing the online order, which is already suspicious. No SIM card received after three weeks (despite their claim that delivery takes 7–12 business days)... See more
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See what reviewers are saying
The card worked eventually but it did not activate automatically and I had to contact support for help which they managed to sort out eventually. Disapointing experience as the card works over the Dig... See more
Excellent solution - worked well on Antigua, Grenada, Bequia, St Vincent, St Kitts & both sides of St Martin. Much faster, cheaper than relying on data from my home carrier (O2) which was patchy, slow... See more
Company replied
Bought a 1 gb card for a 2 week Caribbean cruise to Barbados, Curaçao, Aruba, St Vincent, Grenada, St Lucia, Saint Kitts, Antigua & St Maarten and the signal was perfect for every destination. Th... See more
Company replied
Company details
Information provided by various external sources
Enjoy absolute freedom with Data only SIM cards and discover our country specific International Data SIM cards for use in a growing list of countries.
Contact info
Quai de Dion Bouton 51, 92800, Puteaux, France
- +33174959511
- marketing@transatel-datasim.com
- transatel-datasim.com
3.1
Average
692 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from Transatel DataSIM
Dear customer,
Thank you for your feedback. We work to make sure that every step of your experience with us is positive.
Kind regards,
Transatel DataSIM
Reply from Transatel DataSIM
Dear Diana,
Thank you for your feedback. We work to make sure that every step of your experience with us is positive.
Kind regards,
Transatel DataSIM
Never received so not able to verify
9 May 2020
Unprompted review
Reply from Transatel DataSIM
Dear Luluw,
We regret to hear that you did not receive your SIM card. All orders are shipped within 24 hours. Local posts and delivery companies we work with usually deliver on time but with the current situation (COVID-19) the delivery may take more than expected unfortunately. When the SIM card is not received, we always ask to our customers the address they will be staying at in Europe in order to send them a new SIM card (with no extra fee of course).
If you still have not received your SIM card, do not hesitate to contact our Customer Service directly:
customerservice@lefrenchmobile.com
Kind regards,
Transatel DataSIM
Reply from Transatel DataSIM
Dear customer,
Thank you very much for your feedback. We work to make sure that our services and products always meet your expectations.
Kind regards,
Transatel DataSIM
When it worked it was fine
Didn't work in as many islands as I thought it would. But where is did my general connection was good enough for me
22 March 2020
Unprompted review
Reply from Transatel DataSIM
Dear Michelle,
We regret to hear that you could not use your SIM card in all the islands in the Carribean. Our telecom partner who covers the majority of the islands encountered some technical issues in some areas and corrections are being applied right now. We try our best to keep you informed as soon as we get new information about this situation.
Kind regards,
Transatel DataSIM
To be honest only had it for 1 day as…
To be honest only had it for 1 day as my cruise was cancelled due to virus all cruise ships are not allowed to dock anymore due to virus so instead of me visiting 10 Caribbean islands the following day it was on it's way too Southampton so the SIM card not work after 1 day, that's good to hear as I have booked the same cruise for next year .
Many thanks for that
18 March 2020
Unprompted review
Reply from Transatel DataSIM
Dear customer,
Your SIM card will stay active during 18 months after your last connexion. This will allow you to use it later if you are not travelling anymore right now.
Do not hesitate to contact our customer service for more information about the validity period of your SIM card and data plans:
customerservice@transatel-dataSIM.com
Kind regards,
Transatel DataSIM
Took 5 GB package for Germany, 3G instead of 4G
Took 5 GB package for Germany. Once it worked as 4G in Munich airport, the rest of the time only in 3G mode. Sometimes there was not connection at all (short periods, however).
18 March 2020
Unprompted review
Reply from Transatel DataSIM
Dear Vitaly,
Our services in 4G with our telecom partner in Germany are now available. Enjoy your connectivity now with Ubigi!
Kind regards,
Transatel DataSIM
Caribbean sim - poor cover
I bought a Caribbean sim as I was visiting 8 islands . The sim only worked in 4 of the islands with no 3G in any of the others . Was expecting it to work in all as per their website info .
16 March 2020
Unprompted review
Reply from Transatel DataSIM
Dear customer,
We regret to hear that you encountered difficulties using your SIM card in the Caribbean during your trip. Our telecom partner who covers the majority of the islands encountered some technical issues in some of those areas and corrections are being applied right now. We try our best to keep you informed as soon as we get new information about this situation.
Kind regards,
Transatel DataSIM
Data sim card did not work
Data sim card did not work. waste of money. I bought a 1GB Caribbean package. Website said it would work in St. Vincent & the Grenadines and Grenada. It did not.
I was using it in a MIFI. SIM cards from other companies have worked just fine with my MIFI in other parts of the world so I know my MIFI works.
I was alble to connect to the Transatel network I just could not get any data. I also tried the SIM in my unlocked phone. It still did not work.
Very disappointed. A total waste of money.
15 March 2020
Unprompted review
Reply from Transatel DataSIM
Dear customer,
We regret to hear that you encountered difficulties using your SIM card in the Caribbean during your trip. Our telecom partner who covers the majority of the islands encountered some technical issues intermittently in some of those areas and corrections are being applied right now. We try our best to keep you informed as soon as we get new information about this situation.
Do not hesitate to contact our customer support team for more information :
- Email: customerservice@Transatel-datasim.com
- Tel : +33 1 74 95 95 11
Monday to Friday: 9:00AM - 5:00PM (CET)
Saturday: 11:00AM - 3:00PM (CET)
Kind regards,
Transatel DataSIM
Brand new SIM. No data, no error messages just no service.
I bought two Sims. They sent both, however one of them was unable to access data for two weeks while I was in the Caribbean. No clear error messages were given. In the end after contacting them they were able to get me connected.
I suspect since I saw a 2G data allowance on my Wife's Sim that they put all of the allowance on hers and None/Zero/NAA on mine.
Poor QC or automated procedures. In the end I had no useful service for two weeks until post cruise and back in wifi land and could email them.
15 March 2020
Unprompted review
Reply from Transatel DataSIM
Dear Rob,
We regret to hear that you encountered difficulties using your SIM card in the Caribbean during your trip. Our telecom partner who covers the majority of the islands encountered some technical issues in some of those areas and corrections are being applied right now. We try our best to keep you informed as soon as we get new information about this situation and we do apologize for the inconvenience this may have caused.
Kind regards,
Transatel DataSIM
Very good and rates are extremely…
Very good and rates are extremely competitive in lots of regions. It’s a shame that just some regions are expensive, but as a whole the signal, customer service, easy APN set up, rates in most countries are all excellent. And I’ve now been a customer for a few years.
12 March 2020
Unprompted review
Reply from Transatel DataSIM
Dear customer,
Thank you for your feedback. We work to improve everyday and to make sure that every step of your experience with us is positive.
Kind regards,
Transatel DataSIM
I use it in the Caribe First Time in…
I use it in the Caribe First Time in St. Lucia bud i get nö Connection. After talking to the Support it Works . Next Time in St. Lucia it also direkt Work. Same Problem i get in Dominica. Thema Support do es Not Really help. So i get nö Connection and i lost the half of my Data Volume becourse it was valid.
12 March 2020
Unprompted review
Reply from Transatel DataSIM
Dear customer,
We regret to hear that you encountered difficulties using your SIM card in the Caribbean during your trip. Our telecom partner who covers the majority of the islands encountered some technical issues intermittently in some of those areas and corrections are being applied right now. We try our best to keep you informed as soon as we get new information about this situation.
Do not hesitate to contact our customer support team for more information :
- Email: customerservice@Transatel-datasim.com
- Tel : +33 1 74 95 95 11
Monday to Friday: 9:00AM - 5:00PM (CET)
Saturday: 11:00AM - 3:00PM (CET)
Kind regards,
Transatel DataSIM
Useless! Dont buy!
I have to say this is probably the worst purchase I have ever made via facebook. Data disappears s quicker than a pack of tesco toilet rolls! The user interface/app is worse than useless. You are better off buying local sim cards and using with a standalone myfi
8 March 2020
Unprompted review
Reply from Transatel DataSIM
Dear customer,
For saving more of your credit, we advise you to switch OFF "cellular data" option on your device when you do not use it. This will avoid that updates and all applications on your phone/tablet stay connected the whole day, using all your data credit without you realizing it.
If you are using a WiFi hotspot with your SIM card, remember that the signal is seen as Wi-Fi, and your phone/tablet can run automatic updates without any notice and consume your data plan. If you want to avoid such unwanted/uncontrolled data usage, we recommend that you disable the automatic mode of these updates in your phone/tablet’s settings option when you connect to the WiFi hotspot.
For more information or assistance, do not hesitate to contact our Customer Service team:
- E-mail: customerservice@transatel-datasim.com
- Phone number : +33 1 74 95 95 11
Monday to Friday: 9:00AM – 5:00PM (CET)
Saturday: 11:00AM – 3:00PM
Kind Regards,
Transatel DataSIM
Sadly could not get it to work on none…
Sadly could not get it to work on none of my phones/ipads/childrens watch with phone function. I am not sure why but the settings could not be adjusted in the way the instructions read.
I have now been on holiday without being able to use it and very frustrated experience. I had requested help but it was not straightforward and with delay so apparently got contacted when I was away and missed the message.
Wont try this again. Lost £50 this way :-(
2 March 2020
Unprompted review
Reply from Transatel DataSIM
Dear Nicola,
We regret to hear that you could not use your SIM card on your devices. Our Customer Support team is available and always ready to help you in any situation, so do not hesitate to contact them directly to get a technical support and make sure that all is well configured on your device:
- Phone number : +33 1 74 95 95 11
Monday to Friday: 9:00AM – 5:00PM (CET)
Saturday: 11:00AM – 3:00PM
Kind Regards,
Transatel DataSIM
Rip Off!
Works well, but 1GB of data seemingly disappeared overnight. We were hoping that this would be a cheaper alternative to using our own sim, but no way. Was told The response I got from Transdatel was both unsatisfactory and patronising, suggesting if I didn't-use cellular data that would solve the problem.
DUHHH!. The data logged by the system was WAY over ny actual usage.
I will NEVER use this product again, I feel ripped off and will be advising others to avoid it like the plague.
COMPLETE RIP-OFF!.
2 March 2020
Unprompted review
Reply from Transatel DataSIM
Dear Richard,
For saving more of your credit, we advise you to switch OFF "cellular data" option on your device when you do not use it. This will avoid that updates and all applications on your phone/tablet stay connected the whole day, using all your data credit without you realizing it.
If you are using a WiFi hotspot with your SIM card, remember that the signal is seen as Wi-Fi, and your phone/tablet can run automatic updates without any notice and consume your data plan. If you want to avoid such unwanted/uncontrolled data usage, we recommend that you disable the automatic mode of these updates in your phone/tablet’s settings option when you connect to the WiFi hotspot.
For more information or assistance, do not hesitate to contact our Customer Service team:
- E-mail: customerservice@transatel-datasim.com
- Phone number : +33 1 74 95 95 11
Monday to Friday: 9:00AM – 5:00PM (CET)
Saturday: 11:00AM – 3:00PM
Kind Regards,
Transatel DataSIM
We used two sim cards for the…
We used two sim cards for the Caribbean. One week on Cruise and one week in Barbados. It worked well everywhere. And Would certainly use one again.
27 February 2020
Unprompted review
Reply from Transatel DataSIM
Dear Allan,
Thank you for your feedback. We work to make sure that our services and products always meet your expectations.
Kind regards,
Transatel DataSIM
worked perfectly once i entered the…
worked perfectly once i entered the network details in the mobile wifi
only problem not enough data for 2 weeks whatsapping
25 February 2020
Unprompted review
Reply from Transatel DataSIM
Dear Chris,
Thank you for your feedback. We work to make sure that every step of your experience with us is positive.
Kind regards,
Transatel DataSIM
Does not work in St. Vincent.
Was working well, had been in St. Lucia for a week and also Barbados for a week and my caribbean data sim had come in useful. Week three and we have moved to St Vincent and no coverage! It's supposed to work here. After many emails I'm told there seems to be a technical problem with the local carrier. After more whinging I've been promised a refund. But not having the service I hoped for is the problem. Turned out the WiFi in our apartment is flakey so it would have come in real handy this week. The technical problem has persisted for 5 Days now. I wonder how much testing they did of their product. So overall I feel let down.
20 February 2020
Unprompted review
Reply from Transatel DataSIM
Dear Martin,
We regret to hear that you could not use your Ubigi services in all the islands in the Caribbean. Our telecom partner who covers the majority of the islands encountered some technical issues in some areas intermittently and corrections are being applied right now. We try our best to keep you informed and we do apologize for the inconvenience this may have cause.
Kind regards,
Transatel DataSIM
Great connection in most carribean…
Great connection in most carribean islands (Tortola, Antigua, Dominique). Strangely didn't work in St Marteen.
19 February 2020
Unprompted review
Reply from Transatel DataSIM
Dear Emmanuel,
Thank you for your feedback. Saint Martin (French side) is available on our offer, but Sint Maarten (Dutch side) is not as it is not yet in the agreement with our telecom partners in the Caribbean.
You can check all countries available in our offers on our website:
https://www.transatel-datasim.com/rates/
Kind regards,
Tranatel DataSIM
Reply from Transatel DataSIM
Dear Diego,
Thank you so much for your feedback. Your satisfaction is our priority and we work to always offer our customers the best services.
Kind regards,
Transatel DataSIM
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